Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,193 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,193 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a trolling motor online - it was the best price I could find. Within a week I got a notification from the courier that the item was onboard for delivery. Unfortunately, I hadn't included a unit number with my shipping address. The courier was not able to sort that out and, through the notification link, advised me to contact their Customer Support staff. That's when the wheels fell off. It took four weeks to resolve a missing unit number but I now have the trolling motor and everything is sweet. I'm happy that Outback Equipment eventually made it happen. However, during those four weeks it was quite frustrating to only ever get "we're waiting to hear from the courier". So, the price was good, I got the item (just before I had to pull the pin) and OE made it happen. They could do better keeping their customers updated on delays, but overall it was OK. Thanks particuarly to Dakota for getting it sorted.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi M, Thank you for taking the time to share your experience! We're glad to hear that you were able to get your trolling motor and that Dakota helped resolve the issue. We sincerely apologize for the frustration caused by the delay and the lack of updates during that time. Your feedback is invaluable, and we will work on improving our communication regarding shipping updates. If you need anything else, please don't hesitate to reach out. Cheers!

Posted 2 months ago

“5 weeks and still dont have the hose reel”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Mick, Thank you for letting us know about your situation, and we sincerely apologize for the delay in receiving your hose reel. We completely understand how disappointing this must be for you. This is not the service we strive to provide to our customers. We can see that your tracking is now stating delivered, if you have any further questions or concerns please don't hesitate to reach out to our customer service team on 1300 854 185. Best regards!

Posted 2 months ago

“I am still waiting for my order made 5 weeks ago. I will be seeking a refund if not delivered shortly”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Brad, Thank you for your message and for bringing this to our attention. We sincerely apologize for the delay with your order and understand how frustrating this can be. It’s definitely not the experience we want for our customers. Please contact our customer service team at 1300 854 185, and they will be happy to assist you in resolving this matter. We appreciate your patience and understanding. Best regards!

Posted 2 months ago

“I bought some much needed towing equipment that meant our van now tows much safer and OBE's prices and range meant that we could buy it all in one place and the price was one of the best when it all came down to it. Quality products and sold by people who know what the public want and need. Will always head back to check here first and rarely disappointed!”

Helpful Report

Posted 2 months ago

Hi Chris, Thank you so much for your fantastic 5-star review! We're thrilled to hear that our towing equipment has made your van safer and that you found everything you needed at great prices. It’s our goal to provide quality products and knowledgeable service, so your feedback truly means the world to us. We can’t wait to assist you again on your next visit! Cheers!

Posted 2 months ago

“If there was a way to provide ZERO stars, I would. That is how terrible my experience was. Not only did I not receive the product I purchased, Outback Equipment refused to issue a refund or ship the item out again. Will never use this company again.”

Helpful Report

(Showroom) - Posted 2 months ago

“Item faulty, sent it back weeks ago, lack of follow up is terrible, do not recommend”

Helpful Report

(Showroom) - Posted 2 months ago

“Happy with the items recieved and the service at Outback... all's good 👍”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Mike, Thanks so much for the fantastic 5-star review! We're thrilled to hear you're happy with both the items you received and our service. Your satisfaction is what we strive for! If you have any questions or need assistance, don’t hesitate to reach out. Cheers!

Posted 2 months ago

“On time delivery. Very happy with my camp chair..great sale price! 😃”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Leanda, Thank you for your fantastic 5-star review! We're thrilled to hear that your camp chair arrived on time and at a great price. Your happiness means a lot to us, and we're here for you anytime you need. Enjoy your outdoor adventures! Cheers!

Posted 2 months ago

“Not sure how many times I have used this comp but it's been a few and the service and equipment is as good as ever .I would not go anywhere else .”

Helpful Report

(Showroom) - Posted 2 months ago

Hi David, Thank you for your amazing 5-star review! We’re delighted to hear that you’ve had such a positive experience with both our service and equipment. Your loyalty truly means the world to us! If you ever need anything, just reach out. Cheers!

Posted 2 months ago

“Good communication initially, but product took a month to arrive.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Mike, Thank you for your feedback! We're glad you found our communication helpful. We apologize for the delay in delivery and appreciate your patience throughout the process. If you have any questions or need assistance, please please don’t hesitate to reach out. Cheers!

Posted 2 months ago

“Very happy with Outback equipment. Service is very quick and products are of good.”

Helpful Report

Posted 2 months ago

Hi Anthony, Thanks a bunch for the awesome 5-star review! We're so glad to hear you're happy with our quick service and quality products. Your feedback truly means a lot to us! If you ever need assistance, just reach out. Cheers!

Posted 2 months ago

“Very pleased with our order, fast delivery.”

Helpful Report

Posted 2 months ago

Hi Leonie, Thank you for your wonderful review! We're delighted to hear that you were pleased with your order and its quick delivery time. Your satisfaction is our top priority, and we appreciate your support! If you need anything else, just let us know. Cheers!

Posted 2 months ago

“Well done !! Will be back.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Mike, Thanks so much for your great review! We're thrilled to hear you had a positive experience and we can’t wait to see you back again. If you ever need anything, just let us know. Cheers!

Posted 2 months ago

“Excellent service”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Karen, Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent service from our team. Your support means a lot to us! If there's anything else you need, don't hesitate to get in touch. Cheers!

Posted 2 months ago

“Great service and awesome to deal with”

Helpful Report

Posted 2 months ago

Hi Anthony, Thank you for the fantastic 5-star review! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, don’t hesitate to get in touch. Cheers!

Posted 2 months ago

“Always awesome”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Joanne, Thank you for the fantastic 5-star review! We're thrilled to hear that you always have an awesome experience with us. Your support truly means the world to us! If there’s anything else we can do for you, just let us know. Cheers!

Posted 2 months ago

“Great, quick service & best HuNu sustainable cups”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Lou, Thank you for the fantastic 5-star review! We're thrilled to hear that you loved our quick service and the HuNu sustainable cups. Your support for eco-friendly products means a lot to us! Cheers!

Posted 2 months ago

“Equipment is always top notch and delivered quickly”

Helpful Report

(Showroom) - Posted 2 months ago

“Worst service I’ve had took a long time to come asked for a refund and then you said it would come in a few days and when I finally got the order it wasn’t mine. Waste of time ordering from this store never again”

Helpful Report

Posted 2 months ago

Hi Ronan, Thank you for reaching out and sharing your feedback. We're really sorry to hear about the issues you've encountered with your order and the service you received. This is certainly not the experience we strive for, and we understand how frustrating it can be. Please reach out to our customer service team, as they are here to help resolve your concerns. We appreciate your input and are committed to improving our service. Best regards!

Posted 2 months ago

“Even with the delays due to flooding the gear that I Orders finally arrived — thanks guys much appreciated !!!!”

Helpful Report

Posted 2 months ago

Hi Barry, Thank you for the amazing 5-star review! We're glad to hear that your gear arrived despite the delays caused by flooding. We appreciate your understanding and patience during this time. If you need anything else, please don’t hesitate to reach out. Enjoy your new gear! Cheers!

Posted 2 months ago

Outback Equipment is rated 4.2 based on 6,193 reviews