Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.22

4.2 Rating 6,194 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 30th April 2025

496

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even with the delays due to flooding the gear that I Orders finally arrived — thanks guys much appreciated !!!!”

Helpful Report

Posted 2 months ago

Hi Barry, Thank you for the amazing 5-star review! We're glad to hear that your gear arrived despite the delays caused by flooding. We appreciate your understanding and patience during this time. If you need anything else, please don’t hesitate to reach out. Enjoy your new gear! Cheers!

Posted 2 months ago

“Very happy with my products I purchased from you . A bit slow in sending the items out”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Leanne, Thank you for your review! We're glad to hear that you're happy with your products. We appreciate your patience regarding the shipping time, and we’re continually working to improve our processes. If you have any other questions or need assistance, feel free to reach out. Cheers!

Posted 2 months ago

“Terrible experience. Goods were “lost in transit” so after waiting for the goods for over a month the order was cancelled and I was given a refund! Never again!”

Helpful Report

Posted 2 months ago

Hi Peter, We're truly sorry to hear about your experience with your order being lost in transit. That’s certainly not the level of service we aim to provide. We understand how disappointing it can be to wait for an order only to have it canceled. Your feedback is important, and we appreciate you taking the time to share it with us. If there’s anything more we can do to assist you or if you have any further comments, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 2 months ago

“I had initial concers with my order - However Amy from After Sales saved the day. There was a problem but she was able to rectify the situation ASAP. My THANKS to Amy..............”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Daryl, Thank you for your wonderful 5-star review! We're so pleased to hear that Amy was able to assist you and resolve your concerns quickly. Your kind words mean a lot to us! If you need any further assistance, feel free to reach out. Cheers!

Posted 2 months ago

“Purchased fridge vent shade, the rubber screw insert was not long enough,and also will not sit in position correctly”

Helpful Report

(Showroom) - Posted 2 months ago

“Not what I wanted. I wanted the Fuel model of that one”

Helpful Report

Posted 2 months ago

Hi Christopher, Thank you for your review! We appreciate your feedback and we're sorry to hear that the model you received wasn't what you were looking for. If you're interested in the Fuel model, feel free to reach out to our customer service team for assistance with exchanging this. We want to ensure you get the right product that meets your needs. Best regards!

Posted 2 months ago

“Product was supplied slightly damaged & no screws to install item to caravan. Told Outback about this & their response was "We do appreciate your feedback and will ensure we pass it on. Thanks for taking the time to get back in touch. If there is anything we can do in the future we are here for you."”

Helpful Report

(Showroom) - Posted 2 months ago

“Great experience with Outback equipment, good communication to assist with enquiry with product ordered as not what was described. They checked product and offered a full refund which was greatly appreciated. Their customer service and communication was fantastic I wouldn’t hesitate ordering with Outback equipment in the future”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service team and that we were able to assist you with your inquiry. Your appreciation means the world to us! We look forward to serving you again in the future. Cheers!

Posted 2 months ago

“Courier let down the delivery side of the process. Took 2 calls to get it delivered. The bigger first package arrived days before the smaller one ordered on same day?”

Helpful Report

(Showroom) - Posted 2 months ago

“As I still haven't received the item I paid for, which was a 12v pump, If i were you, probably wouldn't ask for a review.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Paul, Thank you for reaching out and sharing your experience with us. We’re really sorry to hear that you haven’t received your item yet. Please reach out to our customer service team to assist with following up an ETA for this parcel—they’re here to help. Best regards!

Posted 2 months ago

“Great bunch of Guys and Girls very informative on all products they have highly recommended”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Michael, Thank you for the fantastic 5-star review! We're really glad to hear that you found our team informative and helpful. Your recommendation is greatly appreciated! If you need any assistance in the future, don't hesitate to reach out. Cheers!

Posted 2 months ago

“all good no complaints”

Helpful Report

(Showroom) - Posted 2 months ago

Hi there, Thank you for your amazing 5-star review! We're delighted to hear that everything is to your satisfaction. If you ever have any questions or need assistance, feel free to reach out. Cheers!

Posted 2 months ago

“Sooo very happy with my front and back moulded car mats for my Pajero sport.🤩😍🤩”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you for your amazing 5-star review! We’re absolutely thrilled to hear that you’re so happy with your moulded car mats! If you ever need anything else, don’t hesitate to reach out. Cheers!

Posted 2 months ago

“Good service etc”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Gina, Thank you for your wonderful 5-star review! We truly appreciate your kind words about our service. Cheers!

Posted 2 months ago

“I ordered over the phone and staff were great.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your fantastic 5-star review! We're so glad to hear that our staff made your ordering experience a great one. If you need anything else, please reach out! Cheers!

Posted 2 months ago

“Hello , by accident I ordered the same item twice, I’ve been waiting weeks to refund or use money for something else , I filled out form with problem and contact details and sent it in , I have photo to confirm form arrived, I’ve rang and spoken to customer service and told to wait, it’s been weeks and nothing? That’s all the feedback I have”

Helpful Report

(Showroom) - Posted 2 months ago

“A+ very happy with product & super easy to install.”

Helpful Report

Posted 2 months ago

Hi Lisa, Thanks for your awesome 5-star review! If you ever need anything else, please let us know. Cheers!

Posted 2 months ago

“Great range of products but despatch times are unacceptable.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi Anthony, Thank you for taking the time to share your thoughts with us. We’re glad to hear you appreciate our range of products, but we’re truly sorry to learn that our dispatch times didn’t meet your expectations. Your experience is important to us, and we understand how frustrating delays can be. If you have any additional comments or concerns, please don’t hesitate to reach out to our customer service team. We’d love the chance to make things right. Best regards!

Posted 2 months ago

“I have purchased a lot of items (thousands of $$) from Outback Equip over the last year - with generally good service and quick delivery. In the last month or so this has changed. Ordered approx $1500 worth of stuff on two orders in the last month and both went AWOL. OE customer service response has been woeful. Best they could offer was its been dispatched. One order from 21st Jan with express delivery to Tas still AWOL. OE say it was dispatched - Aust Post say it was never collected ?? Still got a lot of stuff to buy for our lap - now looking at other vendors.”

Helpful Report

(Showroom) - Posted 2 months ago

Hi there, Thank you for sharing your experience, and we're truly sorry to hear about the challenges you've faced with your recent orders. It’s concerning to know that our usual standards of service and delivery have fallen short in your case. We understand how frustrating it can be when expectations aren’t met. Your feedback is incredibly valuable to us, and we’re committed to addressing these issues to prevent them from happening in the future. Please don’t hesitate to reach out to our customer service team so we can work together to resolve your concerns. Best regards!

Posted 2 months ago

“The cover works awesome in protecting the leather armrest from my dogs claws!! Totally recommend!! 👍🏼👍🏼”

Helpful Report

Posted 2 months ago

Hi Tyrone, Thank you so much for the incredible 5-star review! We're thrilled to hear that you are satisfied with your purchase! Your recommendation means the world to us! If you ever need anything else, just let us know. Cheers!

Posted 2 months ago

Outback Equipment is rated 4.2 based on 6,194 reviews