Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.26

4.3 Rating 6,652 Reviews

80 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 13th June 2025

509

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience, at the beginning was told would arrive between 3-5 days max. I waited more then 2 weeks for the parts to arrive. 3 phone calls to find out what was going on.”

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Posted 3 years ago

“Worst snorkel ever made, stencil for cutting and drilling holes on fender didn’t match anything, actual snorkel didn’t fit the fender, product ad with all piping in picture wasn’t supplied and when contacting customer service was told the picture of product was just a generic one. Customer service was horrible. Don’t buy this snorkel”

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Posted 3 years ago

“Sorry but I cant even bring my self to give Outback Equipment 1 star. Ive had nothing but the worst experience ive ever had when ordering something online. I cant even put into words the drama this has been. If I never asked questions or chased up this order I probably would never of recieved it all”

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Posted 3 years ago

“The customer service was rubbish. I was sent the wrong part which is not a problem these things happen. What was poor was that I had to ring three times to sort it out even though I was told each time someone would call me back. It is clear to me that the support staff don’t understand the products you sell, the remedy they initially provided me completely wrong. I eventually after calling for a fourth time had to be put in contact with the manufacturer who sorted the issue out in less than 5 minutes .”

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Posted 3 years ago

“they were ok as gauge was damaged when it arrived . got a small discount.”

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Posted 3 years ago

“Hello. I still waiting part. Step bad quality”

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Posted 3 years ago

“Took them 2 weeks to actually send the item (taking in to account it was one item,own boxed all it needed was a shipping label), then after numerous phone calls, finally got a tracking number. On top of that found out later if I had ordered through Ebay on their site (Rather than direct) I would have saved $140.00 on freight !!!!!!”

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Posted 3 years ago

“Very poor service. Your choice of freight being Openfreight is just disgusting! If I’d been told it would go out for a courier agent I would have never have purchased from you. If you choose to use someone open because of size then use pack n send. They are excellent”

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Posted 3 years ago

“This company is appalling to deal with!! I order 4 weeks ago & still waiting. Called the company & they promised to call back & nothing. I called a week later & was brushed off. Speaking to others I now know they have had this reputation in the past of sending wrong items & taking ages to deliver! Avoid using them if you can-they’ll take your money & send you a stupid amount of ‘specials/sale’ emails but not provide goods you pay for! They are also stupid enough to ask for feedback BEFORE items arrive!”

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Posted 3 years ago

“Order has not been posted and I've had no reply to the emails I've sent. Still waiting.”

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Posted 3 years ago

“Purchased a $835. Product on 24/09/21. Today 20/10:21 still no product phone 📞 each week but no product very very disappointed in Outback Equipment Boris 0402337482”

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Posted 3 years ago

“I am totally disappointed. I ordered the Fiamma part I needed for my bike rack on the 11 September. The website indicated it was in stock. So far I have received advice that my order would be delayed and then received the wrong part. It was returned. It is currently the 20 October, the part has still not been delivered and I have received no ongoing information. It has been 30 days. That’s too long. I am dissatisfied with Outback Equipment’s service. Gordon Clipsham”

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Posted 3 years ago

“Ordered a tow pin and received a lock pin. Lodged a returns request and still waiting for a resolution.”

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Posted 3 years ago

“If there was a box for ZERO I would have ticked that. You are quite happy to take my money, send me someone else's order and not reply to emails. Lesson learnt .. BTW .. STILL WAITING FOR THE CORRECT ORDER !!”

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Posted 3 years ago

Good morning Neville, We sincerely apologize for the issues that you experienced, we hold our team to the highest standards and have shared your feedback with our team. We can see that your correct product ordered has been packed and dispatched to you. Again our sincerest apologies. Kind regards, The Outback Team.

Posted 3 years ago

“Bad service”

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Posted 3 years ago

“Still awaiting item ordered.. will send a review on arrival of item”

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Posted 3 years ago

“Very poor service would never buy from again and would not recommend anyone else to buy from you. Was ringing about a lost parcel and the people I spoke to was not interested and was meant to call me back but didn’t.”

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Posted 3 years ago

“One of the worst aftersales customer service experiences ever. It was like talking to a wall. He was uninterested and distant. Was like talking to a robot. He really needs to learn some people skills. Unfortunately, I did not get his name, but I'm sure you could find out if you could be bothered to do so.”

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Posted 3 years ago

“Ridiculous dispatch service- still waiting for my item ordered over a month ago.”

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Posted 3 years ago

“I am anything but happy. Purchased items a month ago and still have not received, customer service what service !! Still WAITING on items purchased !!”

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Posted 3 years ago

Outback Equipment is rated 4.3 based on 6,652 reviews