Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.23

4.2 Rating 6,259 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 9th May 2025

498

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company should give refunds when incorrect battery supplied for maglite and correct battery not available. Shouldn't be forced to use in store credit on unwanted products. This will obviously affect my future use of your services as don't want in store credits again.pity as would have gone with your company otherwise Regards Tomas ps next question asked how long it took to gain refund is this possible as wasn't advised this”

Helpful Report

Posted 10 months ago

Hi Tomas, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 10 months ago

“Still waiting for my order”

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Posted 10 months ago

“Pleasure to deal with. Speedy delivery and a great product”

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Posted 10 months ago

“Hi Ordered a plug and play trailer light kit.Received it, fitted it and the lefthand indicator didnt work. Contacted your office and received an email outlining what was required from my end. I did what I was required and replied to that email on the 10 june. Have rang since then but still waiting on an anwser. Regards Colin Machin”

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Posted 10 months ago

“I take ages to respond. All phone numbers unattended. Received the same faulty item back after waiting for the "replacement delivery" I will be lucky to get what I paid for??? After this Martyrium is over, I will never ever look at this "company" Special thanks to Joel.”

Helpful Report

Posted 10 months ago

We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.

Posted 10 months ago

“This is the second time the site sated the item was in stock and it was not.. they have lost my business”

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Posted 10 months ago

Hi Shaun, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 10 months ago

“Exactly how item described, recommend to anyone thinking of purchasing this”

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Posted 10 months ago

“Absolutely fantastic. Posted very quickly. A1”

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Posted 10 months ago

“Always excellent products, price and delivery!”

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Posted 10 months ago

Hi Karen, You’re the best, thank you again for sharing such a positive experience. It means the world to us

Posted 10 months ago

“Product was good as was the delivery time and cost but you were let down by the courier company you used. I've had two deliveries now to our apartment where we were waiting and on both occasions the delivery driver didn't bother to ring our doorbell to let us know the package had arrived but lazily just propped it next to the main entrance door and left. This means both packages, of considerable value, were left in an extremely exposed and insecure location. Not only that there were specific instructions as to where to leave the package if we were not home which the driver couldn't be bothered reading. I suggest in future you do not allocate any further business to Couriers Please. Regards, Brian”

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Posted 10 months ago

“i ordered online and had the goods within 5 working days so all good thanks”

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Posted 10 months ago

“I'll never buy this brand again. The metal shaft is twisted after the first use.”

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Posted 10 months ago

“Just what I needed a quality part for a decent price and quick delivery”

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Posted 10 months ago

“Service and communication was excellent Tom Kay was great to coordinate with and the delivery was great Very Happy”

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Posted 10 months ago

“Very good, i ordered an incorrect item. The problem was sorted no issues. A trustworthy company.”

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Posted 10 months ago

“Just bought the fry pan saucepan set and storage bag. Brilliant set and packs in my car drawer perfectly. No handles to get in the way. Great to clean, just wipe out with paper towel and rinse. About to buy another set for my son.”

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Posted 10 months ago

“I love them”

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Posted 10 months ago

“The gear met our expectations”

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Posted 10 months ago

“Took longer than stated (3 days) to pack and send. Parts didn’t turn up in time. Good website though.”

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Posted 10 months ago

“We recently purchased a bbq awning and shade wall from Great Annexe Co/Outback Equipment and enjoyed a very positive experience for both purchases. Easy to order, definitly high quality products, minimual fuss and very fast turnaround. Highly recommend. Steve and Felicity”

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Posted 10 months ago

Outback Equipment is rated 4.2 based on 6,259 reviews