Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.23

4.2 Rating 6,258 Reviews

80 %

of reviewers recommend Outback Equipment

4.2

Based on 6,258 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 4 star review on 9th May 2025

498

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase was very easy with no fuss. Timely delivery and great price. Equipment as advertised and suited my needs.”

Helpful Report

Posted 10 months ago

“Don’t bother with these guys painful experience”

Helpful Report

Posted 10 months ago

Hi, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 10 months ago

“Ordered on the 11th, dispatched on the 24th, no explanation of why the delay and no indication on the website the items were not in stock”

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Posted 10 months ago

Hi Mike, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 10 months ago

“Always exceptional. Prompt delivery”

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Posted 10 months ago

“Not much heat coming out of it”

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Posted 10 months ago

Hi, Please reach out to us to start a warranty claim so we can get this sorted for you.

Posted 10 months ago

“Thirsty Nomad water Filter was delivered promptly. Very happy with the product.”

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Posted 10 months ago

“Disappointed the leg does not include the hardware to attach to the awning. Not good enough.”

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Posted 10 months ago

“Ordered a Buck Wild large clear top bag, but didn't have any in stock, and a large Outback Equipment bag was issued to me. Was offered another small Buck Wild bag free of charge, and to keep the Outback Equipment one also, and i was very happy with services offered. Great customer support. Thankyou🙏.”

Helpful Report

Posted 10 months ago

“Not a great light. The flimsy reflective shroud is quite large and light weight making it bulky and easily damaged. In fact mine arrived in the mail from Outback Equipment dinted and damaged while still in the original packaging! In the hope to use the light for a group camping trip I ordered 3 lights, but they were just too bulky to carry (there were not measurement of the light on the website). I wanted to change them for the more compact and robust Explore Planet Earth Light. I returned the lights to Outback Equipment in the same packageing as it was sent to me in (at $28 freight charge per $100 light to me!) I was told by Outback Equipment that the packaging and lights were too damaged to resell, so they offered me bugger all refund!! I can image they were damaged. They are flimsy and were not well packed on my receipt!!! Outback Euipment wanted me to have photos of the lights as I received them, but did not have photos of the lights in their dispatch packaging on sending them to me, so they dont know how they were packaged or the condition they were in at time of dispatch. Damage in the mail (or their storage) should not be my problem!! Their returns solution is they have offered to send the damaged lights back to me, as long as I pay the freight, for a third time! The freight costs will pretty much equate to the full value of the light refund I would have received! It has been a very difficult process. Beware the returns policy of Outback Equipment, despite their return policy outlined on their website- they have been extremely difficult to return the lights to, and very reluctant to offer a refund on their light oer their terms. I have purchased other things from Outback Equipment with no issue, but these badly packaged lights have been a disaster for me, and OE has been very difficult. I'll go to a store next time.”

Helpful Report

Posted 10 months ago

Hi Rob, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, your feedback helps us get better.

Posted 10 months ago

“Awesome piece of kit”

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Posted 10 months ago

“Was getting a pair of speakers replaced under warranty. It took over 2 months to happen. Equipment was sent to wrong address. Supplier originally refused warranty and then agreed adding 6weeks to while episode. It was a really slow process and Outback Equipment staff did not know how to handle it until manager involvement.”

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Posted 10 months ago

Hi Chris, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 10 months ago

“As I didn't order one of them but paid for it but I would like to have a barrel and key for the outer lock”

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Posted 10 months ago

“The roof rack I ordered arrived damaged and unusable, I’ve had to delay my work trip with no confirmation of when this will be rectified, I will think twice before using outback equipment.”

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Posted 10 months ago

“Timely and accurate, very happy with results”

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Posted 10 months ago

“I still haven’t received my order.”

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Posted 10 months ago

“Great service and communication. Very prompt delivery.”

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Posted 10 months ago

“Outback equipment failed to ship my items within 3 weeks of purchase. It took a further few weeks of stalling by their customer service personnel before I managed to get a refund. Re-Ordered my items direct off the OEM and they were on my doorstep in 2 days. Will never use outback again.”

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Posted 10 months ago

Hi Adam, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 10 months ago

“I got what I ordered, it took 5 days before it was dispachted. All good, I will use them again.”

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Posted 10 months ago

Hi Adam, Thanks again for being a loyal customer and writing this awesome review.

Posted 10 months ago

“Good qualitity”

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Posted 10 months ago

“Company should give refunds when incorrect battery supplied for maglite and correct battery not available. Shouldn't be forced to use in store credit on unwanted products. This will obviously affect my future use of your services as don't want in store credits again.pity as would have gone with your company otherwise Regards Tomas ps next question asked how long it took to gain refund is this possible as wasn't advised this”

Helpful Report

Posted 10 months ago

Hi Tomas, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.

Posted 10 months ago

Outback Equipment is rated 4.2 based on 6,258 reviews