“Last Tuesday evening my 88 year old Fathers who has Alzheimers disease's boiler broke down and water was leaking .I rang 7pm ish to OVO energy re his heating cover.I was assured within 24 hours an engineer would come.I switched water and everything off , as I was so concerned.Dad luckily has a small gas fire in living room .The only room with heat .No one arrived and after speaking to some nice switchboard people we were assured different times and someone would be out .At approx 8.30 on Wednesday evening after another call ,I was told unfortunately Engineer couldn't come until next day.A lovely lady rang next morning and was monitoring.We were told 12-4 pm and later 4-6 an Enginner did come and he said two parts were needed and he would get heating back on but still leaking and a bucket was still necessary in cupboard for leak.To cut a long story short.We registered concern on Tuesday 28th of November and finally got it fixed on Monday evening the 4th of December.Pressure constantly dropping and having to empty bowls of water.Through this my Father missed a Christmas engagement we were attending which is good for his social engagement having Alzheimers.We had to borrow heaters for two days and I lost two days work whilst waiting in .Days I won't get paid for.Added to the confusion and upset for my Father who didn't understand .I am deeply disappointed in the service and am considering putting a complaint into the ombudsman.”
“Absolutely awful, I wouldn't set up DD as I didn't have one with SSE, the same reason for not setting up an email account.
Kept trying to sell me smart meters, told them no. They then asked for photographs of my electric and gas meters.
I told them they were welcome to come and see them, nobody bothered to turn up.
I didn't pay them for 3 months due to their figures( wildly inaccurate estimates!) Not agreeing with the figures I sent in by phone.
I would not ring them to sort out the problem, they sent me a debt collectors letter and added a £10.00 late payment to my bill.
My cousin who is a barrister wrote and informed them that I was willing to pay but the figures had to reflect my usage and that I would not pay the late fees.
The next bill arrived, it was £ 450.00 less than their last bill and the late payment fee had been removed as a 'good will payment'.
This bill agreed with my figures, I paid it and told them I was leaving.
I am now happily with Octopus, cheaper gas and electric, cheaper standing charge and great people to deal with.”
“Worst energy company I've ever known! I've recently been moved over to them from SSE who are bad enough, but these.lot really take the biscuit! Customer service is terrible and the last person I spoke to was nothing but offensive plus my bills are double what I was paying. I'm switching as soon as I can, and would advise anyone else to avoid like the plague!”
“Ovo is unhelpful, full of promises, but no delivery. It is a tragedy that they have taken over all SSE’s customers. Switch supplier as soon as possible!”
“Worst company I have ever used cannot wait to move !! They liers and cheats and conning people out of there hard earned money. It’s alright for Fitzpatrick he’s nothing but a con man with millions in the bank.”
“OH NO OVO, Run and Owned by African Mafia, with ABSOLUTE NO CARE WHATSOEVER! Probably find later on, that its also got a Few Conservative MPs in its pockets! A SCAM Company, if you ever saw one, Run by a TRULY CROOK OF A CEO!!”
“After 3 months they could not sort out my smart meter kept telling me lies, so I booked for a new one. Problem solved, Electric has more than doubled in price since October also has”
“So hard to deal with. No UK call centre. Well I have never goth through to one. Smart meters never worked since the take over of SSE. Cant wait to dump OVO”
“No communication, no help. Two weeks without heat. Three kids five and under watching tv with hats on. Last engineer parked his van for less than ten minutes. We had to phone to find out he condemned the boiler. Also because it is two months over ten years the cost of replacement fall only on us. If only they mentioned that at the beginning of the year when the same problem was ‘fixed’ just waiting to see if my pipes burst with the cold. That would be a great Christmas present ovo!”
“Please avoid this provider. It's really scarry to be with these one. Pathetic customer care people in there. Negative rating should be option for them.”
“Horrid! They have an emergency number yet nobody can get through to them since they aren’t available on weekend if I could put a ZERO I would! Absolutely furious freezing my tits off.”
“Still on payg meter. electric key not registering at paypoint so can not top up . Spoke to someone on Friday and they generated a code for me to get new key. Was told to wait 3 hrs before using code . Went to 3 paypoints to get new key the third one had a key they put it in their machine I gave them the code and it wasnt recognized. Too late to call customer service back as it was after 6pm. Called again Saturday morning waited over an hr no response. Spoke to the bot who told me they couldn't generate new number cos I still had electric and we are not an emergency .I am into my emergency credit and have less than 2pounds left. We will probably go off supply today and customer services will be closed by the time it runs out which will then be an emergency. So I will have no heating or electricity til I can get through to the tomorrow. This is the 3rd time in 6months we have had trouble. We were 3 days without gas back 2montjs ago and my husband is diabetic.
I am not going over to a smart meter which I think is why all the problems are occurring.”
“Worst energy supplier ever, never had such a. Stressful mess occur in relation to bills - 8 months into a stream of complaints and I still don’t have a correct bill !
Sent me the wrong bills for the wrong meters for 8 months, I complained and had the complaint ongoing for 6 months, they kept telling me it was resolved meanwhile I was being billed someone else’s bills. Then debt collectors were asking me for money despite me never being sent a correct bill. I was told this issue was resolved about 5 times. I had phoned up about this complaint almost weekly for about 4 months.
Everytime I was told it was fixed the issue was not fixed. Even now I still don’t have a correct bill. It’s currently December, I moved in at the start of March.
Go with eOn or ANYONE ELSE.”
“Never again will i use or recommend this useless company. They keep sending different account numbers for the same mpan electric meter. They somehow got my sons name and started billing him at our address, even though he has never had an Ovo account and doesnt even live in this country. The customer service is non existent, they are the most incompetent energy company i had ever used. Octopus energy is far better and easier to use and deal with. Ovo are a rip of merchant who constantly harass their customers with wrong bills and wrong information, then claim they dot know how it has happened. YOUR ADMIN IS USELESS THATS HOW!”
