“Absolute scam company , a Banana Republic , deliberately wildly overcharging and masking it with incomprehensible , unreadable bills , How the government is allowing this sham-scam company to operate , the mind boggles.”
“The absolute worst people to deal with! Been trying to do a FIT change of ownership for 6 months now and still pulling my hair out on a daily basis trying to explain to these xxxxxx on the other end of the phone! Absolute disgrace! I've complained god knows how many times, sent multiple rant e-mails and still nothing!! I actually don't know what to do now apart from rip out the solar panels and dump them in OVO's carpark and not even bother with the whole system but I desperately need the payments from them to help with bills! I feel completely stuck!
OVO's change of ownership process is completely flawed and very difficult to follow. If there is anything wrong with the application they just send a generic e-mail saying something is missing and they don't tell you exactly what's wrong. So you call them endlessly and they tell you it's all Ok and to ignore the generic e-mails. Then I call for updates and they tell me information is missing, so I send them everything again and again and then send complaints asking to be contacted but I hear nothing. I call back and escalate to manager but again told everything is Ok, this just repeats and repeats. I finally spoke to another manager yesterday who told me the proof of ownership was not acceptable all a long!!! How can they wait 6 months to tell me this?? This could have been sorted out in July!!! Absolutely furious!”
“I lost my meter key during weekend and had less than £3 when it happened.
I called ovo customer service they ordered me a key but it takes 3-5 days to arrive. So I wanted to get an emergency credit from OVO just in case I go off supply until I receive my new key because I have a child with special needs but they didn’t help me with that. I spoke to a lady called Precious Mkhize who gave me her email and told me to contact her when I’m less than £1 then they would arrange an emergency appointment for engineer to top up my meter. I emailed her as soon as my credit went under £1 then she emailed me back saying that I need to wait until I’m 50p in credit!! She kept changing her words, I then contacted ovo again to ask to sort this out for me they tried contacting paypoint to find me a shop who store meter key but apparently no one was answering them. So finally on Monday evening they said they gonna send me engineer since i have less than a £1, and he should within 3 hours. After 3 hours of waiting no engineer came, then I called again ovo emergency who said that they cancelled it because I need to be off supply completely in order to send me engineer!!! Like what!!? They kept dragging me and lying to me!! I’m on a priority list for a reason, my son has special needs and suffer from anxiety but they didn’t care they wanted me to wait until I lose all electricity in order to get me someone to help me?? I’m very disappointed and I seriously thinking to move to different network because this company gave me and my son stress! The issue still hasn’t been resolved.”
“TOTAL JOKE SMART METER NOT WORKING WONT COME AND FIX IT TILL 5TH FEBRUARY 2024 LEAVING DISABLED CUSTOMER WITHOUT ANY OPTIONS TO TOP UP AND COULD BE LEFT INTHE COLD .CONTACTED SEVERALS TIME THEY JUST DO NOT CARE WORST COMPANY EVER”
“I WILL NOT RECOMMEND IT TO ANYONE
bad customer service ever some of them rude
Forcing customers to stuck with them
They changed me double gor two years and my contract was fixed”
“They are over charge you I only live in 1 bed room flat and they try charge me £107! I ask them to change to pay as you go and they saying there no appointments till next few months.”
“Moved House two years ago and when i moved i kept asking for a final bill not an estimate.Several times I phoned them only to get through to call a call center abroad.
Eventually they did send me an estimated bill.I again tried to call them but go no where.They have now issued court proceedings against me.I just want to pay what i owe but they cant even do this.I have never know such a terrible company.”
“Terrible service. No gas (heating or hot water) and there is nowhere to call. The phone line and chat are closed and emergency services tell me to contact the supplier but there is no way to get through to them.”
“I don't trust this company at all. Neither should you with their track record. They gave me a ridiculous bill when my boiler was condemned and switched off then they claimed it was based off estimates. 300 and more each month for a 2 bed small flat...”
“The worst experience. I was migrated from SSE. They didn't even copy the correct address over. I'm disabled. I qualified for the Warm Home Discount. OVO applied this to my account as a debit and even charged VAT on top of it. Their billing is hard to read. I contacted their customer service department and was told I should contact the DWP to find out why OVO have applied it as a debit rather than a credit. They really are hopeless. I'm moving to Octopus.”
“When sse migrated to ovo my monthly bill trebled for the first month, I have a smart meter, but ovo estimated my bill for some reason?
After a few phone calls they sent me the smart meter reading for that month through the app that I downloaded I was shocked even further all day’s of that month I was been charged for electricity when me & my family was on holiday was LOL .
More phone calls
Then the phone app after a few weeks later showed the usage on my holiday dates changed. LOLagain.
Endless phone calls no joy a waste of time .
Very unprofessional company.
Iv been ripped off about £180 over the first few months to my calculations.
Just cannot get any were with them.
I could meet mr Fitzpatrick one day now that would be nice”
“Last Tuesday evening my 88 year old Fathers who has Alzheimers disease's boiler broke down and water was leaking .I rang 7pm ish to OVO energy re his heating cover.I was assured within 24 hours an engineer would come.I switched water and everything off , as I was so concerned.Dad luckily has a small gas fire in living room .The only room with heat .No one arrived and after speaking to some nice switchboard people we were assured different times and someone would be out .At approx 8.30 on Wednesday evening after another call ,I was told unfortunately Engineer couldn't come until next day.A lovely lady rang next morning and was monitoring.We were told 12-4 pm and later 4-6 an Enginner did come and he said two parts were needed and he would get heating back on but still leaking and a bucket was still necessary in cupboard for leak.To cut a long story short.We registered concern on Tuesday 28th of November and finally got it fixed on Monday evening the 4th of December.Pressure constantly dropping and having to empty bowls of water.Through this my Father missed a Christmas engagement we were attending which is good for his social engagement having Alzheimers.We had to borrow heaters for two days and I lost two days work whilst waiting in .Days I won't get paid for.Added to the confusion and upset for my Father who didn't understand .I am deeply disappointed in the service and am considering putting a complaint into the ombudsman.”
“Absolutely awful, I wouldn't set up DD as I didn't have one with SSE, the same reason for not setting up an email account.
Kept trying to sell me smart meters, told them no. They then asked for photographs of my electric and gas meters.
I told them they were welcome to come and see them, nobody bothered to turn up.
I didn't pay them for 3 months due to their figures( wildly inaccurate estimates!) Not agreeing with the figures I sent in by phone.
I would not ring them to sort out the problem, they sent me a debt collectors letter and added a £10.00 late payment to my bill.
My cousin who is a barrister wrote and informed them that I was willing to pay but the figures had to reflect my usage and that I would not pay the late fees.
The next bill arrived, it was £ 450.00 less than their last bill and the late payment fee had been removed as a 'good will payment'.
This bill agreed with my figures, I paid it and told them I was leaving.
I am now happily with Octopus, cheaper gas and electric, cheaper standing charge and great people to deal with.”
“Worst energy company I've ever known! I've recently been moved over to them from SSE who are bad enough, but these.lot really take the biscuit! Customer service is terrible and the last person I spoke to was nothing but offensive plus my bills are double what I was paying. I'm switching as soon as I can, and would advise anyone else to avoid like the plague!”
“Ovo is unhelpful, full of promises, but no delivery. It is a tragedy that they have taken over all SSE’s customers. Switch supplier as soon as possible!”
“Worst company I have ever used cannot wait to move !! They liers and cheats and conning people out of there hard earned money. It’s alright for Fitzpatrick he’s nothing but a con man with millions in the bank.”
“OH NO OVO, Run and Owned by African Mafia, with ABSOLUTE NO CARE WHATSOEVER! Probably find later on, that its also got a Few Conservative MPs in its pockets! A SCAM Company, if you ever saw one, Run by a TRULY CROOK OF A CEO!!”
