“If I could give this company 0 stars then I would!
We bought our house and there were a lot of bills in the post box as the house had been vacant for nearly a year. I called ovo to let them know that we had bought the house and that the bills were nothing to do with us which I was told would be no problem, I gave them metre readings etc. I then received more bills in the post a few weeks later so phoned again to explain the situation. This then happened again, but this time it had my husbands name on it! I called them again to explain and also find out how they had got my husbands name, I was told it was a third party that had set the account up with his name and possibly through the estate agents. The man was helpful and helped me sort the account out by cancelling it, he also explained that as there had been a debt against the house that when we tried to switch our previous supplier over from the old house to the new, it hadn’t worked so we had been supplied our energy by ovo and had to pay that bill. I paid up the bill from the day we moved in to the current time and then set about switching to the other supplier. I also set up 2 separate complaints and then got a call from the complaints team to say everything was sorted. I thought everything had been dealt with until I received another bill in the post with what looked like half of the original amount, no explanation? I have now just had a bailiff at my door. Luckily, I kept all of the complaint information, had photos of all of my metre readings which were dated, all of my house owner documents etc to prove that we didn’t owe any money.
I cannot believe the amount of stress this awful company has caused us in a time which should have been exciting!
If you’re thinking about going to this supplier, DONT! They clearly don’t listen and it looks as if I’m not the only one that’s had issues with them. Good riddance, OVO!”
“We have been with sse and then it changed to ovo we paid our bills every month by direct debit. We live in a 2 bed flat council property and this January 2024 they said there is an outstanding balance of £2725. They said we have used more than what they charged. If I total all the monthly payments made plus this outstanding balance the total for the year is £3661 how could they have charged me £3661 for a year when it's a 2 bed flat and 3 kids are under 5. Will Be leaving as soon as debt is paid off.”
“Ovo have been ripping us off for 14 months we have paid 40 to 60 pounds for electricity every 3 to 4 days. We have went to citizens advice for help to no avail the ombudsman also have not been able to force them to help either .we actually had to seek out another property to rid us of this and after signing for the keys a week ago we still can't get our gas supply on as it's been capped and the meter has debt from a previous tenant. Ovo has sent codes to clear the debt that do not work and also gave us false information regularly I've taken days off work to fix this and it's still not resolved I would not ever go with this company again and would recommend avoiding at all cost they will open lie to you over the phone just to be rid of you”
“They are nothing but a bunch of liars and conmen. Their sister company boost is an absolute joke. They don't do anything but lie since Nov I've rang them probably 50 times and every time I'm told something different. Their customer service is an absolute joke”
“Lies, deceit and dishonesty.
Casual regard for customer confidentiality, content to share customer personal information on their social media site. BEWARE.”
“Absolutely disgusting company and Absolutely useless advisors. All day today 10/1/2024 I have tried to help my elderly neighbour who has no electric cause there is a problem with your key(2nd in a week) and your machine in his flat. Your staff barely understand English and can barely speak it either. Was told an emergency engineer was coming out but couldn't be bothered to turn up. Spent over 3.5 hours on the phone where your advisers contradicted each other countless times. Finally got through to a manager who was as useful as a chocolate fire guard. At the end of it all you didn't do a single thing to help him out. His social worker was told his account didn't exist with you. While I was on the phone to the manager who said the opposite. And at the end of the day my neighbour in the highlands of scotland is still without electric meaning he has no heating either. Absolutely joke of a company who based on today don't care about there customers. I went onto Google to speak to someone out of hours. Who then contradicted what we were told earlier in the day. You should be ashamed of yourself. By far the worst customer service I have ever experienced.”
“I am moving to another energy provider. I am fed up with the way OVO present their monthly accounts. Firstly they fail to quote the average calorific value they are applying for gas. Secondly they keep changing my readings for no reason - I give them a reading of 34310 and they apply 34321.456 !!!! Where does that come from ? Thirdly even their statements change with time. You look at a statement back two months and you find that it no longer matches exactly the statement when you first received it. Granted the changes are small but I want accuracy.”
“I had 3 miss calls from oval energy company harassing me on two different numbers got in contact with them to say that my meter is coming to an end I'm getting sick of the harassment I don't know how many times I've told members of staff that I'm not going over to a smart metre giving my reasons why I don't see why I just have to justify myself as I understood it was optional that you didn't have to go over to a smart metre so why they trying to force people to go with smart meters that overcharging people they're trying to say that it's cheaper in your dreams they live in cuckoo land you still got it give an esterated reading still and I can't go over to a smart metre anyway as I have an old smoke alarm assistant and I'm not phoning out the housing to disconnect the smoke alarm and reconnect it I'm not going for that complication and they know that because I have explained it to them so many times it is harassment just trying to get extra money out of people that's what it's about nothing but a bunch of thick retards using different numbers to harass customers they don't want to underestimate how far I will take this because I won't just take it to the news I'll take it to every social media in the entire UK how dare you overcharge people and how dare you treat vulnerable customers this way you've been on the news what twice now or even more how many customers have taken you to the news for overcharging so many I'll tell you what you do why don't you contact the government as he's got loads of money to pay for the whole country including taxes lol😡 the now needs to be a march for everything that's going on in this rubbish UK country of why people are harassing the vulnerable for money but not doing it to the wealthy contact the wealthy and the government and the rich I'm going to achieve a company I'm going to go over to Utility somewhere that's much cheaper than these people”
“Unfortunately I can’t give less than 1 star,
Extortionate prices and fraudulent late payment charges (I received a bill 10 days ago, received a letter today threatening legal action and a charge, saying the bill is over a month old)
Completely unhelpful and incompetent avoid at all costs.”
“For the past 4 months they have increased the bill, we work full time so hardly at home. Its a small flat not a house with loads of rooms so to keep upping the bill is a joke”
“Absolute disgrace. I made the mistake of joining last year then left after I found a cheaper company. They still took £110, then said they would refund it even after I had cancelled my direct debit. They waited until the 8th January to say they couldn't refund it and will send a cheque instead. I phoned the call centre at OVO and one staff member was like "What cheque?" Another said it had been posted on 22nd December, another said it had been sent on that same day I phoned up. I won't hold my breath. Time to get Ombudsman involved I think. I don't care how long that takes, I do not trust OVO at all. Please be careful and avoid at all costs.”
“Transferred from SSE to OVO without choice. Nightmare. 48 page terms and conditions, threatening tone. First payment estimated at 2.5 times my account with SSE. Trouble ever since. My meter readings not accepted; bills deliberately obscure and written in small italic greyscale. No response to letters, sent via Royal Mail signed-for next-day delivery to Bristol address. Now learn Customer Service is in South Africa. Hence a "Marius".”
“Transferred from SSE to OVO. Nightmare. Start dates wrong, rates changed, letters not replied to, bills (deliberately, to me) obscure and unnecessarily complicated, terms and conditions 48 pages long, general atmosphere of threaten. "Marius" sends email claiming he is "out of the loop" and demands a "picture of your meter". (Privately note, Customer Services in SA - hence "Marius".) Semi-safe, since never sign Direct Debits. CEO, Stephen Fitzpatrick, look him up!”
“Just about the worst company to deal with, don't go anywhere near them.
Ignorant is about the best way to describe their attitude when you have to deal with them. Leave them well alone.
I wish I had.”
“If there was a 0 star button I would give this -1 stars. They took my money and now they are the hardest company to contact. I doubt I’m getting my money back. I don’t understand how it can be so hard to deliver to canada, when that’s where your store is. My order didn’t even make it halfway through the order process and they already said they cant deliver it, which they didn’t give me and option to refund or cancel my order.”
“OVO customers services are based in Sth Africa. They are uncapable in managing customer files.
They asked me to pay via their app, never received any invoices nor meters readings. I do have gas and electric smart meters.
They are unbelievably bad and now reported them to citizen advice bureau, no doubt the complaint will go to the ombudsman as they still not sending any documentation.”
