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Pacvac Reviews

4.7 Rating 323 Reviews
94 %
of reviewers recommend Pacvac
4.7
Based on 323 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pacvac Reviews

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

Write Your review

Pacvac 5 star review on 5th May 2025
Cherry
Pacvac 5 star review on 27th August 2024
Marek E
Pacvac 5 star review on 27th August 2024
Marek E
Pacvac 5 star review on 27th August 2024
Marek E
Pacvac 5 star review on 12th August 2024
Anne
Pacvac 5 star review on 5th June 2024
Wanvisa
Pacvac 5 star review on 28th November 2023
Stevy
8
Anonymous
Anonymous  // 01/01/2019
One very decent company, selling excellent products.
Helpful Report
Posted 1 year ago
Hi there Thank you for your wonderful feedback! Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else, feel free to reach out. Lu
Posted 1 year ago
I use a Pacwork and find easy to use i wanted one for home.
Helpful Report
Posted 1 year ago
Hi Andrea Thank you for sharing your review. If you ever have any questions or need support, please do let us know! Thank you for choosing Pacvac. Lu
Posted 1 year ago
It really good vaccum have no issue with the vaccum.
Helpful Report
Posted 1 year ago
Hi there Thank you for the 5 star review. We're delighted to learn that you're satisfied with the performance of the Micron vacuum. Should you require any further assistance or have questions,, please don't hesitate to get in touch with us. Lu
Posted 1 year ago
We wanted to order a replacement part and I received a call in less than 24 hours with their recommendations. Great service and prompt delivery.
Helpful Report
Posted 1 year ago
Hi Jenni Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with our service and the prompt delivery of your replacement part. Providing excellent customer service is at the heart of what we do, and we're glad we could meet your expectations. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Kristyn
Posted 1 year ago
I ordered backpack 5 litre paper bags which arrived in a few days. Condition good and intact and have used product in vaccum back cleaner to vaccum my gutters during the dry weather only and was very pleased.
Helpful Report
Posted 1 year ago
Hi Leonard Thank you for the 5-star review! While our vacuums excel at various cleaning tasks, it's important to note that they're primarily designed for dry / indoor use. Using them for outdoor tasks like gutter cleaning can put extra strain on the machine and may affect its longevity. However, if you find it necessary to use your vacuum for outdoor applications like gutter cleaning, we recommend taking extra care to maintain and clean the bag and filtration system regularly. This will help ensure optimal performance and extend the lifespan of your vacuum. Thank you for sharing your feedback with us, and please don't hesitate to reach out if you have any questions or need further assistance with your vacuum maintenance. Lu
Posted 1 year ago
From first use, the wheels on the vacuum head have squeaked extremely loudly while using it. This is especially a problem in the commercial setting it's used in. The noise makes me cringe every time, it's the equivalent of someone cramping their fingernails on a blackboard. I'm embarassed to use it in front of guests at our hotel. A bit more attention to detail with quality control needed by the manufacturer.
Helpful Report
Posted 1 year ago
Hi there Thank you for taking the time to submit your review. We are sorry to hear that your experience didn't live up to our reputation. We've sent you a private email and would value an opportunity to help you. We look forward to hearing from you and we hope together we can find a satisfactory solution. Have a fantastic day! Lu
Posted 1 year ago
Website easy to use. Products came without delay.
Helpful Report
Posted 1 year ago
Hi Hannah We're delighted to hear that you found our website easy to navigate and that your products arrived promptly. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future! If you have any questions, please don't hesitate to reach out, we are here to help. Lu
Posted 1 year ago
Fast service great product set up and ready for use. Great suction ease of use and very comfortable to wear.
Helpful Report
Posted 1 year ago
Hi Mark Thank you so much for the glowing review! Providing fast service and high-quality products, alongside wonderful customer service is always our absolute priority. We truly appreciate your support and feedback. If you ever need anything, do not hesitate to reach out! Lu
Posted 1 year ago
I have a Pacvac Battery SuperPro which we have used every week day for 11 months without a problem. One of the hinges on the lid broke last month. I was easily able to order another one from Pacvac but my package was delayed by Australia Post in arriving. The amazing customer service team at Pacvac arrange for my order to be resent by express delivery and recalled the lost package. I really appreciated their help as this part is important to the vacuum functioning well and we rely on it every day. Thanks Pacvac!
Helpful Report
Posted 1 year ago
Hi Susan Thank you for sharing your experience with us! While we acknowledge that courier companies can sometimes falter, we're thrilled that our team was able to swiftly provide you with a replacement, ensuring you were back up and running without delay. We genuinely value your support and are excited for Pacvac to continue being your cleaning companion. Should you ever require assistance in the future, please don't hesitate to reach out. We're always here and ready to help. Lu
Posted 1 year ago
I love my Velo, has made my job so much easier. I cannot fault the vacuum at all. However I have only had the vacuum for less than 2 months and it had started to cut off while in use and I have to hold the cord near when it plugs into the machine for it to stay on. Sometimes this doesn't even work. I have check the cord for any damage and all seems fine.
Helpful Report
Posted 1 year ago
Hi Nadia Thank you for sharing your experience with your Velo. We're happy to hear that it has made your job easier and that you love it overall. Regrettably, we're saddened to hear about the recent inconvenience you faced with the vacuum cutting off during use. This is certainly not the experience we aim to deliver. We extend our gratitude for reaching out to us via phone, allowing us to address this issue promptly, ensuring that your Velo continues to deliver optimal performance for you. Lu
Posted 1 year ago
Evryting good
Helpful Report
Posted 1 year ago
Hi Nenad Thank you for taking the time to leave us a review! We're glad you enjoyed your experience overall. If there's anything specific you think we could improve on to earn that extra star next time, please feel free to let us know. We value all feedback, have a wonderful weekend. Lu
Posted 1 year ago
The Web sites was easy to navigate ,the part was ordered and arrived a few days later awesome and welldone
Helpful Report
Posted 1 year ago
Hi David Your positive feedback is greatly valued. We're glad you found our website user-friendly and that your order arrived promptly. Our goal is to provide a streamlined customer experience, and we're happy to know we achieved that for you. Should you require any further assistance in the future, please feel free to reach out. We're here to help and always happy to assist. Lu
Posted 1 year ago
Good service. I received my goods fairly quickly
Helpful Report
Posted 1 year ago
Hi Garry Thank you for taking the time to leave us a review We are pleased to hear that you had a positive experience with us. If there's anything specific you think we could improve on to make it a five-star experience next time, we would love to hear it! Lu
Posted 1 year ago
Very easy and comfortable to use
Helpful Report
Posted 1 year ago
Hi Johanna We greatly appreciate your positive review of the Velo go vacuum Ensuring our products are both user-friendly and efficient is a central focus for us. Should you have any questions, please feel free to reach out. We're here to ensure that your cleaning routine is as effortless as possible. Lu
Posted 1 year ago
Absolutely love my pacvac - best decision ever - so light and so efficient xx
Helpful Report
Posted 1 year ago
Hi Ash It's wonderful to hear that you're absolutely loving your Superpro vacuum! Making your cleaning routine more efficient, is exactly what we aim for with our products, alongside our great customer service. Should you require any additional support or have enquiries, don't hesitate to contact us. Have a wonderful day! Lu
Posted 1 year ago
I have 7 Pacvac machines and wouldn't buy anything else. Now we are trialling the new Velo light weight vacuum cleaner and so far we are very happy with it as well.
Helpful Report
Posted 1 year ago
Hi Angela Thank you so much for your glowing review! We're delighted to hear that you've found satisfaction in using our vacuums and are now exploring the Velo. Our dedication lies in delivering excellent products tailored to our customers requirements. If you have any questions please don't hesitate to reach out and we would love to hear feedback on the Velo once you have trialled it. Lu
Posted 1 year ago
I recently used the Pacvac vacuum while moving houses, and I must say, it exceeded my expectations. Its lightweight design made maneuvering around furniture and tight spaces a breeze. The long cord and hose allowed me to reach every corner without having to constantly search for an outlet. Overall, the Pacvac vacuum made the moving process much smoother, and I highly recommend it to anyone in need of a reliable and efficient cleaning tool.
Helpful Report
Posted 1 year ago
Hi there We greatly appreciate you taking the time to share your experience with our Superpro vacuum! We're delighted to learn that it surpassed your expectations and contributed to a smoother moving process. Its lightweight build and lengthy cord are specifically designed to simplify cleaning tasks, particularly in tight spaces. Your recommendation is truly valuable to us! Should you ever require assistance or have enquiries, don't hesitate to get in touch. Lu
Posted 1 year ago
Amazing vac! We use it for our cleaning business. It is the best corded vac I’ve ever used. Low maintenance, strong suction and easy to use. Easy to pack up and unpack. We purchased two and their named and labelled ‘Bluey and Bingo’ thank you PACVAC!
Helpful Report
Posted 1 year ago
Hi Leanne Thank you for your wonderful review! We would love to see photos of Bluey & Bingo - feel free to tag us on Facebook or Instagram. If you have any questions or more feedback, please reach out as we are here to help and be apart of your cleaning journey. Enjoy! Kristyn
Posted 1 year ago
Process to order was easy and it was a quick delivery
Helpful Report
Posted 1 year ago
Hi Lynelle We're delighted to hear that your ordering process was smooth and that you received your order promptly! Providing a seamless experience from start to finish is what we strive for. If you have any further feedback or questions, feel free to let us know. We're here to help! Kristyn
Posted 1 year ago
I own a residential cleaning business and own 6 pacvacs. Adam has always been so helful and gone over and above to assist me when i have had issues with the vacuum cleaners and their parts. I highly recomend Adam and the pacvac team.
Helpful Report
Posted 1 year ago
Hi Steffany Thank you for your review and kind words. Providing the highest level of customer service, together with exceptional after sales service is at the core of everything we do, so please always reach out to us to assist with any matter, we love to help. Kristyn
Posted 1 year ago
Pacvac is rated 4.7 based on 323 reviews