Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.79

4.8 Rating 265 Reviews

95 %

of reviewers recommend Pacvac

4.8

Based on 265 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 28th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought replacement pieces for my pacvac online. Easy to navigate site and order what I wanted. Quick delivery. Everything working great.”

Helpful Report

Posted 1 year ago

Hi Petra, Thank you very much for the 5 stars and for taking the time to submit your review. We are delighted to hear you found our online store enjoyable and are so lucky to have amazing customers such as yourself, who share their experiences! If you need anything - we are here to help, so don't hesitate to reach out! Have a fantastic day! Anna

Posted 1 year ago

“My cleaner recommended this vacuum cleaner to me and it is amazing! Excellent suction and lightweight so easy to move around. The cord is also a really good length.”

Helpful Report

Posted 1 year ago

Hi Nancy, Thank you for the 5 stars and for taking time to submit your review. We are so fortunate to have amazing customers like you and we are delighted to hear you like your new purchase! If you have any questions - we are here to help, so don't hesitate to reach out! Have a fantastic day! Anna

Posted 1 year ago

“Order was processed quickly. Items were correct and arrived in good time, taking around 1 week, to our region. Found no fault at all with the entire process. Website was clear and easy to understand. Placing the order was easy. Would be more than happy to use them again.”

Helpful Report

Posted 1 year ago

Hi Val, Thanks very much for the 5 stars and for taking the time to submit your review! We are delighted you had a good experience with our online store and delivery. We pride ourselves on quality products, great customer service and most importantly - peace of mind! If you need any help or have any questions, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

Hello, Thanks very much for the 5 stars! We pride ourselves on quality products, great customer service and most importantly - peace of mind. If you need any help, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 1 year ago

“Easy to use online forms always have what I need in stock and speedy delivery”

Helpful Report

Posted 2 years ago

Hi Rozzy, Thanks for the 5 star review! We are thrilled that you found the online shop easy to use and that your goods arrived so quickly. We aim to deliver great products and even better customer service. We delight in helping our customers so if we can assist you with anything else, please don't hesitate to reach out to our friendly staff on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Great vacuum, sucks up everything, slides from carpet to floorboards easily. I have the superpro duo 700 as I use it for cleaning which works great - although much louder than other pacvac’s I have used. I’ve invested in ear buds…. One clip for the vacuum cover arrived very loose and I needed pliers to make it tight as sometimes it comes undone but overall - would recommend.”

Helpful Report

Posted 2 years ago

Hi Greta, Thanks very much for the 5 stars and we greatly appreciate your feedback. The Superpro Duo 700 is a little louder than the others in our Superpro 700 range due to having a Bypass motor, which provides added motor protection in case of accidental suction of liquid. Regarding the latch on the machine, we would be happy to send you a replacement clip at no charge, if that would be of any help to you - just email our office on: sales@pacvac.com. If you haven't yet, please take a moment to visit our free Pacvac Academy at: academy.pacvac.com to follow a few short videos packed with handy cleaning tips as well as plenty of advice on how to keep your Pacvac vacuum cleaner running as new for many years to come. Our team is always happy to provide help or answer any questions you might have so, if you need anything else, please don't hesitate to reach out to us. Have a fantastic day! Anna

Posted 2 years ago

“very good to deal with, fast delivery”

Helpful Report

Posted 2 years ago

Hello, Thanks very much for the 5 stars! We aim to deliver only the best products and even better customer service, so its wonderful to hear that you feel that is what you received. Customer feedback is very important to us as we use it to constantly improve our machines, in order to keep delivering better and better vacuum cleaners. If you haven't yet, take a moment to visit our free Pacvac Academy at: academy.pacxvac.com to watch a few short videos we created to share our knowledge and over 40 years of experience in cleaning industry with our customers to help you save money and time. Our friendly team is always ready and keen to provide help and answer any questions you might have, so please don't hesitate to reach out to us on: sales@pacvac.com if you need anything. Have a fantastic day! Anna

Posted 2 years ago

“Speedy service”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thanks very much for the 5-star review. We dispatch all orders on the day they were received (if ordered before 11am) to ensure a timely delivery. Providing happiness and changing peoples perspective on vacuuming is our key goal and we are delighted to learn you are happy with the service you received. We thrive on helping our customers achieve positive cleaning experiences, so if you have any questions or need any help, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Great I love it”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for the positive review! Here at Pacvac, we aim to deliver products that are durable, easy to use and maintain as well as very efficient to help you save time and money. The only thing greater than products is our outstanding customer service, so if you have any questions or if we can help you with anything else, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Prompt delivery and awesome vacuum”

Helpful Report

Posted 2 years ago

Hi Michelle, Thanks for 5 stars! We are delighted to see you are enjoying your new vacuum cleaner. We strive to deliver excellent product and even better customer service and its so lovely of you take time to let us know, that is what you received. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to watch a few short videos to see how you can keep your vacuum cleaner running as new for many years to come as well as some cleaning tips to help you save money and time. Our team is ready and keen to provide our famous customer service and answer any questions, so please don't hesitate to reach out to us on: sales@pacvac.com, if we can help you in any way at all! Have a fantastic day! Anna

Posted 2 years ago

“Before one year one off battery died”

Helpful Report

Posted 2 years ago

Hi Rashini, We would love assist you with the issue you are experiencing. Please kindly contact us on: sales@pacvac.com so that we can resolve this problem together. We look forward to hearing from you. Have a great day! Anna

Posted 2 years ago

“I used Pac Vacs when I was working as a cleaner for the Education department, I liked the machine so much that when I branched out on my own as a domestic house cleaner, I bought my own Pac Vac.”

Helpful Report

Posted 2 years ago

Hi Karel, Thanks for your endorsement and positive review! We are delighted to hear that you love your Pacvac vacuum cleaner. We aim to deliver great products, making cleaning quick and easy and we thrive on such great feedback. The only thing greater than our awesome vacuum cleaners is our top-notch customer service and we love providing help, so if you have any questions or if we can assist you in any way, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“A while ago I wrote a review and talked about an issue I had with one of the Pac Vac machines. Pac Vac got straight in touch with me and went above and beyond to understand my issues. Not only were they amazingly helpful, polite and kind they solved the problem and had it rectified immediately. My new machines I ordered are perfect and the quality I remember. The ergonomics are great, the machine is powerful and light enough to be carried for many hours work a day. I am again in love with my Pac Vac. 5 stars for the excellent service too. Thanks Pac Vac team. Kath King, Norfolk Island Cleaners xx”

Helpful Report

Posted 2 years ago

Hi Kath, Thanks for the update and the amazing 5 star review! We are delighted to hear that our service resolved your issues and our products have met the high quality standards you are accustomed to. This is what we strive for! If there is anything else we can assist you with, please don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Nice and very fast 👌 delivery 👌. I really appreciate and I can recommend 👌.”

Helpful Report

Posted 2 years ago

Hi Alex, Wow! Thanks for the great review! We work our hardest to deliver great products and even better customer service, and we are thrilled that you are satisfied with the service you received. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com, to view few short videos packed with tips and advice on how to make the most of your Pacvac vacuum cleaner. Helping our clients in making cleaning a more enjoyable and fun experience is our calling, so if you find yourself needing help or advice, don't hesitate to reach out on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“The order was originally mucked up - we were sent 3 regular Pacvacs instead of the 1 cordless Pacvac we ordered - but we’re very happy with the vac now that we have it. It’s much easier to use, and is used more regularly than our old plug in one.”

Helpful Report

Posted 2 years ago

Hi Dianne, Thank you for the positive review! We are thrilled you are enjoying our cordless vacuum cleaner, they are the future of cleaning! If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to view a few short videos that will help you make the most of your investment. Our friendly team is always keen to provide help should you need it, so please don't hesitate to reach out on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Very happy with the range of products available and the service once I committed to the purchase.”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks so much for the 5 Stars! Here at Pacvac we aim to only deliver excellent products and even better customer service, so we are delighted that you feel that is what you received. We have made a Pacvac Academy: academy.pacvac.com, as a deep well of knowledge and our many years of experience poured into a few short videos that will help you save time and help you make the most of your new vacuum cleaner. Our team is always eager to offer help and assistance, should you require it, so don't hesitate to reach out if you need anything at all, at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Simply THE best vacuum cleaner owm the market bar none. I have wasted my time and money with that rechargeable rubbish and they just don't compare. This is ideal for both commercial and domestic use. I have recommended others who have now purchased the same Glide 300 product. A+++”

Helpful Report

Posted 2 years ago

Hi Damien, Thank you very much for the positive feedback. We are very pleased that you are enjoying your Glide 300 vacuum cleaner. Customer satisfaction is at the heart of all we do here at Pacvac. I recommend that you take a moment to visit our free Pacvac Academy: academy.pacvac.com, where you can follow few short videos to see how you can maximise your investment. If there is anything at all we can help you with, please do not hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“It’s super useful and easy to carry.”

Helpful Report

Posted 2 years ago

Hi Bolortuya, Thank you for your positive feedback. Customer satisfaction and creating positive cleaning experiences are behind all our designs. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to follow few short videos to see how to make the most of your investment. If there is anything at all we can help you with, please don't hesitate to reach out to our friendly team at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Fast delivery and they work so well when you use them. And they don’t get stuck on corners. Yippee”

Helpful Report

Posted 2 years ago

Hi Pam, Thank you for your positive feedback. We are very pleased that you are happy with your purchase. Creating positive cleaning experiences is behind all of our designs. If you haven't yet, take a moment to visit our free Pacvac Academy on: academy.pacvac.com to view a few short videos to see how to look after your Pacvac vacuum cleaner to make the most out of your investment. If there is anything else at all we can do to help, please don't hesitate to reach out to one of our friendly team members at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Great machine but you need to keep the bag clean at all times to get best suction from it! I am disappointed with the batteries. I’ve now had three replaced under warranty and another on its way out which I will have to replace myself. Apart from batteries I love the machine but unfortunately will be looking for another manufacturer to replace when time comes.”

Helpful Report

Posted 2 years ago

Hi Mark, We are sorry to hear you have had such trouble with our batteries. Customer satisfaction is at the heart of all we do. We would love to help you with your issues. Please kindly call our office on 08 9479 1444 or contact our team on sales@pacvac.com so that we can assist you further. Have a fantastic day! Anna

Posted 2 years ago

Hi Mark, Thank you for your review. I was unable to locate your purchase/ warranty claims in our records. Please kindly advise us of the name you purchased the vacuum cleaner under and where your warranties were issued, so that we can investigate and assist you efficiently. If you have any questions or if there is anything else I can help you with, please do not hesitate to let me know. Have a great day! Anna

Posted 2 years ago

Pacvac is rated 4.8 based on 265 reviews