“Shipping was delayed. They did communicate and it seems the pandemic caused major delays. Not really my problem! I’m very happy with the product though and they did give me a discount for next time.”
“I started to believe that this was a scam. I did get my kit “The Wave” which looks incredible. I’m very happy with the end result and I’m willing to forgive the shipping delays due to the pandemic. Obviously, as I have ordered more from Paint Plot as I believe that they were genuinely sorry.”
“Ordered in April to Canada (est. 5-15 business days), it has now been 65 business days and my paintings have not arrived. Support has gotten back to me saying they cannot issue a refund. Would not surprise me if onslaught of positive reviews on this site are internal staff trying to salvage their ratings.”
“The quality was above and beyond what I expected. I did order the frame additionally and am happy I did as it now hanging on my wall. Waiting for my second to arrive.”
“I was a little disappointed with the packaging. I expected it to look a little more professional. Should have waited as I see on your website that you are now providing a lovely box. Other than that I was totally impressed with the quality. I have ordered again as a gift this time and I’m thrilled it will arrive looking gift worthy.”
“I’ve been doing PBN’s for many years. I have ordered from many companies. Paint Plot has the best quality kits and I will not order from anyone else again.”
“Thoroughly enjoyed this project. I did run out of paints though. The support team were terrific and sent me more, it was a little disappointing that I had to wait to finish. It’s now complete and I’m one very happy customer.”
“I was a little disappointed with the delay in shipping. They initially told me it would be 14 days. It actually took more than 3 weeks. The support team were lovely though and explained that my canvas had been delayed in customs. Other than that I am very happy with my purchase.”
“I’m a repeat PBN purchaser. I have tried a few companies. This one has been the most upfront about delivery times. I like their range and I highly recommend “The Magical Unicorn kit” as it looks amazing.”
“Truthfully I’m doing this review because I will get a discount. I do recommend this company if you are looking to purchase. Arrived no probs, quality was good.”
“Plaint Plot Australia is fantastic. I feel like a lot of the reviews here for the overseas company which is separate from Paint Plot Australia which is run by a local couple in Brisbane. I have ordered from them twice now and have received both packages quickly in Sydney with no delay and Customer Service is great - they will send extra paint out if you run out”
“It’s a scam. Complete scam that cost me $130 and no order ever arrived. It’s July now, I ordered it in March... Customer service sucks big time. If you’re asking for a refund, they say “oops we already shipped it again” and then guess what, 2 weeks and still no tracking number. Another email to get an update, and they replied that “it seems it’s been dispatched, you should get tracking number soon”. And another 3 weeks - radio silence. Shame on you! There’re hundreds reviews on the internet with people telling the same story. Good luck frauds.”
“I’ve suffered from anxiety for a long time. PBN’s were suggested by a fiend as a therapy. I just love them and I have done many as gifts. I have tried many different companies over the time and have been quite happy with most. I now use Paint Plot as they have a great variety and they regularly release new kits, which I need. Keep up the good work Paint Plot.”
“OMG I saw the “Forest Wolf” kit and I just had to have it! It has been my most enjoyable PBN by far. Thanks Paint Plot, I just looove your range and fun vibe. The Forest Wolf looks amazing hanging on my wall.”
“DO NOT ORDER. I ordered 2 paintings in May. The tracking numbers never worked and a month later I received an email stating it did not clear customs but don't worry they will reship it on them! I sent 3 emails requesting to be refunded with zero response. Now I get an email stating the package is lost. Its July 19th. The worst customer services ever. They have no address and over the phone you get nowhere.”
“I ordered a paint plot in March, it is now JULY and it still hasn’t arrived! I emailed support and they said they would send a replacement..and then I heard nothing back. Emailed them again about a refund and they said my order was fulfilled and I can’t get one. This is a scam. Do not order from them!!”
