PANDORA Reviews

Name: PANDORA
Rating: 1.69

1.7 Rating 366 Reviews

16 %

of reviewers recommend PANDORA

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1.7

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so exited to receive the present for my friend and I’m glad I received it before she did because it took me about half an hour to get several knots out of the necklace I honestly thought it was going snap at one point being such a delicate necklace just blatantly carelessly shoved into a pack not packaged nicely and knotted I would’ve been embarrassed if she received this before me giving it to her.”

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Posted 5 years ago

“I received email saying I will be refunded but never received my money....emailed several times...never received any response!”

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Posted 5 years ago

“Ordered 31st May, received email confirming my order, my money taken vie PayPal, still not in receipt of goods, this was meant to be a birthday gift, long gone now, have sent numerous emails and tried to call help line!! Still no goods and Pandora has my money!! Totally disgusting service, will never use again!! Tried calling local store for advice to be told online services are a different entity, at the end of the day they are using the Pandora name so why can I not get any help?!!!! My next step now will be legal action as they have £80 of my money!!”

Helpful Report

Posted 5 years ago

“(350 word count) For the month of June 2020 there was a sale of 50% off. I ordered 5 items costing over $300 cnd. I tried to apply the 10% from "new customer" but it didn't at the time of order. However, their hotline was closed and there was less than 48h left of the sale. -The following day I called, they said once it was shipped to call. Plus they said that it was processed because it was on hold to verify the address but I didn't get any notification about any of this. -That didn't make sense so I called again to get someone else. They did apply it, only when I realized that they applied it to the cheapest item, i.e. $40 item instead of $100 item - if not the entire order ($30 discount and not $10) -Called again but they can't do anything since it's only "at the time of order". But was willing to give 20% for my next order. (I'm a guy getting this for my gf, so I won't order again from this experience already). Asked to speak to the manager, but wasn't in so they will contact me later. Got an email a minute before the hotline closes saying that "it was already applied". -Called again but this time the manager was in and "will apply the discount to the entire order" - but it will take 3-10 business days. -Called again to verify that it is legit and not just what I wanted to hear and they confirmed that's what is on file. -Still waiting on the discount but if i wait too long the anger will go away and people may not benefit from this - for those that read this, I read this but I wanted to give the benefit of the doubt and shame on me. -They spent $440 mil cnd (2018) in marketing but they have horrible customer service - couldn't find the customer acquisition cost, can't wait to see the them file chapter 11 bankruptcy as the charms was just a fade TLDR: called 4 times to get some progress”

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Posted 5 years ago

“It’s Kathleen Maloney I would love to see more of MariahLnn From Love And Hip Hop Atlanta TV Show of her songs on Pandora music please because, I Love her music so much especially the song of Physical it’s my favorite song ever so please let me know when you can get more of MariahLnn’s she song’s music on Pandora music so please let me know thanks. MariahLynn is my favorite singer Actress so please let me know when you can get her music on Pandora music for me please please let me know thanks. Km”

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Posted 5 years ago

“Writing this review to let those know of Pandora's censorship. I submitted a Review on a pandora product and service and it was rejected for not "meeting there guidelines" Why you might ask. How about I had a problem with delivery. So sent them a email explaining the situation . Great you might think , response was a generic email. So sent another email explaining a little more clearly what the problem was. It was a very easy one to sort out. . Response the same generic email sent again. It seems like many other reviews. The chance of a human actually reading and responding to customers quires by email is low. Such a shame that your online customer service doesn't match the exceptional customer service I have received in stores on the many occasions in the past when buying jewellery.”

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Posted 5 years ago

“I have had a gold charm for 3 months and it has become faulty, emailed regarding this and have had no response from an actual person to resolve the issue. Very disappointed as you'd expect better service!”

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Posted 6 years ago

“Items are fine and my daughter loves them but don’t bother paying extra for next day delivery cause it was a waste of money.”

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Posted 6 years ago

“Terrible service. I spent around £300 on jewellery as a gift, marked as a gift and at checkout did not get the option of proper Pandora boxes. When the jewellery arrived it came in cardboard boxes which I can not give as a gift like that. I emailed customer service who asked what boxes I required and they would have them sent out. I replied and no reply from them, emailed again and no reply. So I emailed asking how to return as its two orders I would like to return together and yes you guessed it no reply!! Can someone just reply and tell me how to return”

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Posted 6 years ago

“Beautiful, elegant, fast reliable delivery, and my wife loved her present, result!!”

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Posted 6 years ago

“I love to shop at pandora in Harlow, the staff are so friendly and always rushed to open the doors for me as sometimes it is a struggle with my wheelchair. The staff can't do enough for you, they are so helpful and cheerful, if you have never been in a Pandora store please try it I promise you wont be disappointed.”

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Posted 6 years ago

“Helpful and informative staff. Good experience buying some new jewellery.”

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Posted 7 years ago

“I’d give zero stars if I could. Contacted their UK customer service on behalf of my 11 year old daughter to try and resolve an issue. After 2 weeks of chasing and follow up on my part they have refused to help. Epitome of corporate greed and totally incompetent.”

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Posted 7 years ago

“Ordered rings online and they came really quick and packaged really nicely”

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Posted 7 years ago

“Pandora is amazing. Special thank you to Tiffany at Scarborough town centre. She was so knowledgeable and helpful and honestly all experiences there are great!”

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Posted 7 years ago

“Bad customer service!! why should I purchase from a store that doesn't value their customers. Walking in and being completely ignored is not good customer service. I must say this is usually in London. Stratford Westfield has brilliant customer service.”

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Posted 7 years ago

“My partner and daughters absolutely love Pandora products and over the years we must have spent thousands on their items!........however...if you have a problem, (as we have recently with a faulty charm catch,) their head office customer service is absolutely shocking. It really has caused me to make a promise never to purchase another pandora product ever again. It’s such a shame that they have become so big, they no longer care about their individual customers. 👎🏻👎🏻”

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Posted 7 years ago

“Outstanding customer service from Pandora Warrington. Jen , my sales assistant, was beyond helpful with my broken bracelet. Nothing was too much trouble for her and she set my mind at ease that my bracelet wasn't a lost cause. I'm a very happy customer.”

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Posted 7 years ago

“Hi I've been going into Pandora a little after they opened at 5145 Peachtree Pkwy Peachtree Corners. Ga 30092 The young ladies there are absolutely Phenomenal I was skeptical to go inside at first I was't sure what I wanted and how it works to set up your a charm bracelet The minuet I waked in the door the ladies in that store all acknowledge me with such great smile and warmth You could tell it was genuine I've been going into the store every week every since I know in that last couple of months I must have spent Well I want say But every time I go in that store the young like make me feel like family and not just another person coming in to spend money They're all exceptional But It's two young lady I want call out their name One is pregnant I call her M &M my baby girl but she's not It just feels that way she's a mazing and the other one she have such a big smile that will brighten your day when she laugh When you go in there you can't miss them They have become dear to my heart I call them my girls They always help me pick out charms right away I don't have to spend lots of time in there due to they will get to know you and know what you like with in a few moment with you I can spend my money else where but these young ladies and everyone in that store I wouldn't go any where else my bracelet is almost full of charms within these few months But with the service I get from these ladies I will have to buy some more Thanks Pandora for hiring such great classy professional and amazing customer service Employees Ladies you know who you are See you next week”

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Posted 8 years ago

“Prompt delivery and good quality materials.”

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Posted 8 years ago

PANDORA is rated 1.7 based on 366 reviews