PANDORA Reviews

Name: PANDORA
Rating: 1.69

1.7 Rating 366 Reviews

16 %

of reviewers recommend PANDORA

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1.7

Based on 366 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anna

PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid $16.00 express mail and over 100$ for a purchase of a Pandora ring . I NEVER RECEIVED ITEM! It was well over 2 weeks and still no ring ! Tracking said package was on its way and still nothing ! I was told ring was sent back from someone else ?!? Pandora refunded my money . Highly disappointed thinking this was the main Pandora site . Won’t ever order again from this company . Awful experience pretty much feel like it was a scam . No excuse unacceptable .”

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Posted 4 years ago

“Ordered on line on Sunday evening. Their system had a London delivery address despite me putting in an Aberdeenshire address. Even though it was not dispatched Pandora said they couldn't change delivery address even though it was their error. S[poke to two people who said get Royal Mail to do it. That is pathetic and they just didn't care. Will never use their shoddy company again!”

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Posted 4 years ago

“I made an online purchase for Christmas gifts of 3 mesh bangle bracelets as well as one charm. The online site indicated I would receive my items in a free gift box. When the items arrived, there were only two gift boxes for 4 items. After calling customer service and spending 21 minutes on the phone with them, was informed that they could not send me just a gift box and there was not a supervisor available to assist. Extremely disappointing.”

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Posted 4 years ago

“I bought from Jewel Hut. I was misled about delivery and a birthday has been missed. If you sell quality products you should have quality service. Very disappointing.”

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Posted 4 years ago

“my favorite brand of other values, as for a gift in general, super, fast delivery, reasonable prices”

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Posted 4 years ago

“All Australians should oppose a system of medical apartheid and segregation in Australia. It is morally and ethically wrong and the anthesis of our democratic way of life and everything we value. What you have done is exactly the opposite of what we have fought for our whole lives, freedom. You should be ashamed of yourselves for not allowing freedom of choice and segregating a community. Whether one is vaxxed or not, should have no bearing on whether they are allowed into your establishment. Absolute abhorrent behaviour, Australia will know who you are, and not in a good way. You have and will continue to lose clients. Shame on you Pandora”

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Posted 4 years ago

“I ordered two lovely rings and a pair of beautiful earrings from Pandora, on the 3 for 2 offer. I forgot to say they were gifts when I ordered them. I went on Pandora’s online chat and explained this. The person I chatted with was extremely helpful and quickly amended my order for me, adding the three gift boxes and bags. Both the package with the gift boxes/bags and my beautiful jewellery arrived really quickly. I am very happy with my purchases and what’s not to love when one of them is free. Thank you so much Pandora I will definitely order from you again. One very happy customer 😊”

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Posted 4 years ago

“Very rude sales person Nadeen la cantera mall”

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Posted 4 years ago

“I made a purchase last year in June or July. I don’t wear my bracelet everyday and I don’t shower/bath in my bracelet. I paid over $200 for it and it’s changing colors. The store say there is nothing they can do because my purchase was over a year ago and they actually had the nerve to tell me it’s normal wear and tear. I don’t recommend at all.”

PANDORA 1 star review on 4th September 2021

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Posted 4 years ago

“Not happy I ordered a bracelet online to collect in store at Crawley. When ordering it was in stock. A couple of days later I received an email to say it wasn't available. When I went to the store they said they don't have this in stock and I can only order online to be delivered. The special offer of a free charm expired the day before the email. Convenient. When rating the bracelet that I never received on their website, my review didn't meet their criteria. Convenient.”

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Posted 4 years ago

“I visited your Bedford store last week looking for a ring for my partners birthday. The service I received from Amy was impeccable! I was really struggling with what to get as I don't have much of an eye for jewellery, the recommendation that Amy made paid off! My partner absolutely loves her ring! Amy is truly a credit to your company!”

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Posted 4 years ago

“My Pandora silver bracelet has changed to black. I am so unsatisfied.I can't speak to anyone on the phone jut a automated system!!”

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Posted 4 years ago

“Message received after I sent them my feedback Our team has read your review and values your feedback, but unfortunately it did not meet all our website guidelines. If you'd like to submit a new review, please follow the guidelines below. "Difficult delivery, The 2 charms I received in the end are lovely as first delivery was not delivered, second they sent only 2 charms out of three."”

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Posted 4 years ago

“I recently paid for expedited shipping to arrive in time for my daughter's birthday but due to their mistake the order was delayed and now wouldn't arrive in time for my daughter's birthday. Customer service wouldn't even help saying it's the fault of the shipping company, yet they can't just refund me the amount and have me just make the purchase at a local store. Such a complete waste of time. You're just better off heading into a store and calling it a day. Now I going to be that dad that shows up to his daughter's birthday party empty handed because of Pandora. This is an experience I will never do again and will never order form Pandora again”

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Posted 4 years ago

“For the price the quality of products is poor and customer service is even worse. Sent wrong item and I can’t even begin to explain how long it took to resolve!”

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Posted 4 years ago

“Beautiful jewelry”

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Posted 4 years ago

“Spent 150$ to get the free promotional bracelet, which arrived broken. I called customer service to be told there is no warranty on free items. Thanks for the lovely gift I can't use.”

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Posted 4 years ago

“WORST EXPERIENCE Beyond disappointed in the service provided. After receiving the wrong item not once but twice I decided to not risk getting the wrong item a third time and asked for a refund. I was advised it could take 7 to 10 days. When I followed up on the 11 day. They advised there was an error with the refund and I would have to wait an additional 3-10 days.”

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Posted 5 years ago

“You have a great service, you provide my item very quickly and on time.”

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Posted 5 years ago

“I have ordered a bracelet for my mom as a Christmas present then to find out that 2 weeks later that bracelet turned a different colour even though it was worn for a week and then keep safe. It was really disappointed especially when I’ve been trying to reach out to them through their email and explain and they had the nerve to drag me along and stop replying. After this of course I was more than disappointed and asked for a refund and till this day they aired me. This is really unacceptable as this is my right as a customer especially when they specify of their websites that their products have a 2 year warranty. Pandora is a well trusted company but after this..I doubt. This company has been claiming their products are legit this is violating the Consumer Protection Act , The Trade Descriptions Act.”

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Posted 5 years ago

PANDORA is rated 1.7 based on 366 reviews