“I ordered furniture a few months ago. Absolute shambolic way the delivery guys were dragging the fit bite using the handrails of rhe stairs.
the delivery guys almost left me with unopened di I tire and they had to be prompted ti take out the furniture from the box, as one of rhe delivery guys had gone back to the truck, so I was asked to assist with taking out the furniture
They did not take away the cardboard boxes or bin them, and I was left to dispose them
Worst delivery service, let alone ‘white glove service’”
“Ordered a bed on qvc last year delivered by panther and bed drawer was bent on runners which I only found out when they left and had to get it replaced. Then I ordered another bed on qvc also delivered by panther and removed the old bed from bedroom to find the bed being delivered damaged so it was taken away - so no bed at all now. Why are the beds not quality checked before they go out for delivery? Shocking service and will never buy from anyone again that uses them to deliver their products.”
“Would give zero stars if I could , arrived 5 hours late with my Sky Tv.
Now Tv is going back one week later since Sky misssold me the Tv.
Wonder how many hours I’ll have to wait for them to arrive tomorrow. Won’t hold my breath !
Terrible service , they give you a time slot with an app, why bother if they cannot keep to time ?
Logistics manager should be sacked.
They text you 9-10pm night before with a “scheduled time “
Why do Sky use them ?
Because they are probably cheap !”
“The 2 men who delivered my new TV couldn’t have been more unhelpful. They were surly and the only words they spoke to me or each other was “ it’s not my job “. I ordered the plug & play feature, which clearly says on your email that up to 2 devices will be connected. They refused to connect my virgin box and not only that refused to help me move my previous tv off a low cabinet so it could be replaced by the new one . They both stood back and watched me struggle on my own . They were a really bad representation of your company & I hope for your sake they are just the bad apples.”
“Shady company, refuses to install Samsung TV claiming electric cables in the wall (er, it's a chimney breast), based on cheap useless stud detector. Seems many others have issues with these same people. Bought next day delivery via Samsung, but Panther unilaterally booked in for two days later. Delivery drivers made me uncomfortable, seemed like a couple of crooks. Can see I'm not the only one who thinks so. Shame on Samsung for using this horrible company. If you order a TV from Samsung, don't pay for their installation service - find a professional, Panther cannot be trusted.”
“Hi I was supposed to get my tv delivered yesterday but never mind & I’ll m still waiting as it was supposed to deliver today around 8:20am to
10:20 am but again panther had a problem but I have received is 20 text messages & emails I’ve got a new slot but not grantees & no one seems to know & when just 2 days off work yet I have not received tv yet it’s just too much for me now I am thinking of cancel my tv of Samsung this way I don’t have to wait whole day & they never call I have to call driver I have called panther & driver.
Yet no answer when it’s going to arrive what nasty company after I have called them & called Samsung panther send me another text saying we are sorry your delivery got delayed it will be delivered 12/01/2024 but it might be out of time slot !! It might be out of town me slot! When it is out of my time & day slot & it’s panther picks the day & time slot absolutely nasty company I’ll put my complain at trust pilot & I wish Samsung could choose better partner still waiting on my tv delivery only thing left for me is just cancel my tv purchase via Samsung so I can go to work”
“I would love to give 0 stars arranged delivery for Monday took day off work need for Christmas following Monday lost items sent to wrong depot can’t guarantee before Christmas now just a joke”
“Avoid!! The parcel was supposed to be delivered 10 days ago. I contacted Panther, they said the soonest is still another week. And it is local! There are just no words. Disgusting.”
“I would have given 0 stars if that was possible. Absolutely disgusting service from the company and its drivers. We were to be delivered a mattress today and it should have been a smooth experience. But this company has totally disappointed us. The driver refused to deliver the mattress to our 2nd floor bedroom as he was not advised by his company. The 2nd person accompanying him requested if he could see the way upstairs as he wanted to get an idea of how they were to bring the mattress, but this 2nd person not willing to do so. We have had previously been delivered 2 mattress on 2nd floor of our property and sofas on 1st floor of the property with no problem whatsoever. The driver was giving unnecessary attitude to me & my wife which is never appreciated as we have paid for the goods not been given it for free. This company does not know how to treat the customers who have paid for good & services. Then the driver said that i have harassed him as i asked to take the delivery of the mattress after disgusting attitude. The 2nd person along with the driver was apologetic as he understood the situation. The customer representative on call was equally responsible for the overall pathetic experience. I will be taking this further with formal complaints and legal actions against the company as the driver was recording me and even said that i was "harassing and threatening him". ABSOLUTELY RUBBISH AND DISGUSTING SERVICE. REFRAIN FROM USING THIS COMPANY AND ITS SERVICE. I WILL MAKE SURE THAT THIS COMPANY NEVER GETS A CHANCE TO DELIVER GOODS TO US IN FUTURE.”
“Absolutely shocking service. Purchased equipment quth a 2 man service with room of my choice. Refused to do f all and left it in the middle of a room. Didn't even try. Absolutely shocking. Will nit use your company again and I will suggest others don't. Didn't even try”
“Worst experience I have had with a courier, Sky needs to find a better delivery partner.
Driver says he called, says he buzzed my apartment, all lies.
Still do not have my delivery.”
“The delivery of our sofa was really bad on many levels.
The delivery crew was unfriendly and at first refused to do the job they were paid for. We paid for assembly of the new sofa in the final location, for disposal of the old sofa and all rubbish.
They didn't want to assemble the sofa and dispose of all rubbish and the old sofa. They said we didn't pay for those add-on services. We showed them proof. Then they said they didn't have the required tools with them. We insisted and somehow they did have the required tools after all and got to work.
Instead of taking the old sofa apart, they tried to take it out in one piece and damaged our freshly painted walls.
They also didn't remove all the rubbish and just left.
When we complained to their customer service and handed over lots of photos, the invoice of the previous paint job from a few months earlier and a quote for the repairs, they said they only pay the £85 if we provide CCTV videos from the inside showing how the damage occurs. As if anybody would CCTV their whole flat. :-(
Also customer support offers a WhatsApp contact for "quick replies" but it takes half a day at least to get a reply and that reply is usually no good.
Choose a different company if you can and otherwise film everything.”
“This company delivered to the wrong address despite all correspondence showing the primary address. Their text message service is out of date and they’re customer service is useless, somehow you take the blame and need to give them a solution despite the deliver being their responsibility.”
