“I would give it zero this company are just liars driver said I wasn’t in Katie customer service assistant just went along with there lies , supervisor added it for collection next day turned out to be another lie , depot manager was meant to phone another lie , these drivers and staff are clearly not doing there job need to be sacked or retrained no wonder there reviews are so bad , all this because the driver said he turned up when he never. Don’t no how this company can go on and the lying staff live with themselves”
“Ordered an animal enclosure from Pets at Home. Next day delivery.
Now we have the Pet and no enclosure. Real confusion between Pets at Home that believe they are waiting for collection from Panther and Panther blaming Pets at home fore getting it to them late. Today is Thursday and they received the item yesterday. No delivery today and they offered to get it to me on Saturday. I thought it was next day? In the end I cancelled the order. I spoke to an agent at Panther called Izzy.”
“Awful company with zero care for customers. Delivery men broke my light setting during delivery then swiftly denied this ever happened when I complained, even with photographic evidence. This company blames the customer for any damage caused by the delivery men, and they caused me a lot of stress and £100 on fixing my light setting. I have ever been treated this way by any company. Avoid - don't go near them!!”
“Appalling service
Absolutely appalled at their lack of service and total lack of care. I ordered Silentnight beds, which they were scheduled to deliver yesterday. I received all the tracking info and a delivery timeframe - it all looked good. Then they cancelled yesterday morning with a note about a vehicle issue. I spent most of the day calling them and Costco (where I purchased the beds), to get nowhere. I was told 3 different excuses on the 3 calls I made - the last excuse being that the client admin officer was “off on break.” They did not call me to reschedule delivery and I’ve tried their what’s app message service to be given yet another excuse, with no delivery update. Meanwhile, we are in a new apartment sleeping on the floor. Absolutely appalled!”
“Worst delivery company. Wouldn’t complete the delivery they promised and left everything in the hallway and not to the room. Must be the cheapest and most useless company. Don’t use ever!”
“Disgrace from day one, I think the service is non existent, also Trading Standards needs to be contacted, as failed in their duty to carry out a service my son Paid for, we will be pursuing this matter further.”
“I bought a mattress from supplier. The company to deliver is literally 4miles tops Warrington I live Widnes. I had text to inform delivery between 9:10- 11am. Tracking gave me 8:20 10:30am. I then had text to inform delivery wouldn’t happen - further text I was 4th out of 7 deliveries. I phoned the supplier informed that I would get my order on an emergency vehicle as they’d run out of space in on the thank transporter !
The delivery came at 4pm don’t forget they’re only up the road. But the driver informed they had to go to Preston Blackpool Wirral North Wales before me. I think they need a better route planner to keep customers informed and provide better automated communication.
I wasted a whole precious day off waiting and not knowing 🤬”
“Worse delivery company I've ever dealt with (and I used to be in logistics). When they opened the doors of their van, our fridge was on the floor - obviously not correctly secured in the van. When removing our old fridge they damaged the kitchen floor, bent a hall light fitment and snagged the trim on the front door. They were meant to install the new fridge/freezer, my wife and I ended up doing it.
If you can do so, avoid using this company.”
“I have accidentally picked the wrong date for the delivery. It wasn't any other option available on their website to change your date, but only by Facebook chat. They have promised to change my date with no problems, but then went silent... and when delivery date was due - they just cancelled my order. They said I have to ring retailer. When I rang retailer, they've said an error came from warehouse people. I was waiting my washing machine for 2 weeks! Never again I will pick any other retailer who deals with Panther Limited! Very angry and dissatisfied!”
“Failed my delivery and i was in the flat waiting for them. Delivery drivers super lazy and a customer service very useless which repeats the same sentence 500 times.”
“Absolute terrible company. If you purchase a product from a retailer that utilizes their services for delivery installation, walk away. Samsung store purchase of dishwasher delivery / installation. Personnel who showed up had no idea what they were doing or talking about. Made up some non-sense about piping not connecting - potentially just too lazy to do their job. Comments about needing to call a plumber. Red flags so did not want them doing anything or removing any items or trust they knew how to handle new item from Samsung so just told them to take everything back and cancelled my order. My twelve year old knows more than the people who showed up. I sorted the connection when purchased item from another retailer in about 10 minutes. Just had to screw it on and feed the drain pipe. Don't let them do anything anywhere near your property. Clueless is an understatement.”
“Second item delivered by them damaged. Husband said the back of the van had stuff lying around everywhere, not a good impression and our second com-paint about this firm.”
“failed on delivery 4 times. Staff were fine but when asked to speak to a manager then she was rude and this shows that the management are unprofessional.”
“Lazy and disrespectful delivery guys. Dragged a mattress with a dirty plastic cover over our stairs even after I asked them to remove the outer plastic first. Pretended not to speak English at times when it suited them. Company wants to Jack me around rather than just take responsibility for cleaning the carpet. See pics.”
“Company does not take complaints seriously.
When I complained that their staff left dirty hand marks on my walls and furniture I was told that as I did not have photographic or CCTV evidence they would not investigate. So much for a professional company that does not believe customers.
What happened to the customer is always right. All I wanted was an apology.
As regards a subsequent delivery of a single bed, I was told by the driver that they do not unpack or assemble despite this being on the delivery note. Eventually they relented and unpacked the bed and assembled it. All in all not a happy experience.”
“When the driver called he said be there in half hour and put the phone down rude! When he pulled up he called me said I’m downstairs come down put the phone down rude! My husband had to go downstairs from out flat and bring the mattress up himself! I paid for a delivery service which was. Ridiculous price and they couldn’t even bring it up , 2 rude delivery men why are companies using this services!!”
“I bought a washing machine from Samsung through The blue light scheme,was told machine would be delivered on 25th April then 27th all info on txt which I can’t reply to! I’ve spent £400 & received nothing!”
