“Failed delivery after I paid £35 to upgrade my order to after 6pm as I was at work. Got washing machine 2 days later after trying to cancel the upgraded time slot because it wasn't needed on that day was treat like a human piece of garbage by this company. Transported the washer upside down and I also paid £50 for wet installation, removal of old machine only to be told that since the machine didn't have a spanner supplied with it they couldn't install it. Fortunately I'm well equipped and had a full set of spanners. From the moment these clowns turned up at my door to leaving it took 13 minutes in total to do something I could have done myself. No quality of care for the customer disgusting treatment will never use this company again.”
“1 star is way too generous and half is not available for this outfit called panther, one absolutely not synonymous with its name.
The team arrived in such a demeanour, extremely unhelpful, agressive, obnoxious to they extent that I asked them to leave with the sky glass, on the way out they said ‘we hope you have a terrible Christmas’ in-front of my 13 year old daughter! Imagine and all on my ring cameras. How can Panther hire such a crew, internal audit/ secret shopper required ..
All in all and based on these reviews of real life Panther horror stories, Sky seriously needs to find a new partner in logistics as they are just simply ruining their reputation to the extent that soon we wont want to buy anything from Sky.
Unbelievable but true.”
“The only good thing to say about panther is their name very difficult to see them especially if your waiting for a delivery full of excuses customer care disgusting shame on you”
“ACCIDENT - FAILED TO STOP
DRIVER CRASHED INTO WALL AND DROVE OFF. Thousands of pounds of damage.
Police involved, Panther's complaints department deliberately dragging their feet even though CCTV show the full incident including the reg number and driver.
AVOID THIS COMPANY AT ALL COSTS, EVEN IF YOU ARE A SUPPLIER JUST DONT USE THEM.”
“Panther delivered Sky Glass. They were supposed to assemble the TV, put it on the stand and take away the packaging. I was away and my wife took the delivery. None of the above was done. They left the boxes and left without even offering to do what they were contracted to do.
I complained to Sky. I also complained to Panther. Even then they wasted my time, asking for my full name. Then another message for my address and post code. Then another message giving me their complaints email address. Surely they could have done that without security checks?
It's 6 days since I raised this complaint and 5 days since I emailed their complaint dept. Nothing has been done so I had to take the huge packaging to the tip as it was seriously littering my house and getting in the way.
So they have gotten away with completely inconveniencing me, never mind the fact that when I returned from work I had to assemble the heavy 55 inch tv which was actually extremely difficult and took me two hours to do with my wife who is disabled.
As you can understand I am NOT IMPRESSED.”
“Worst deliver company ever.Use them at your own peril.Ordered a fridge via Reliant Direct.Panther were meant to install it but made some excuse that pipework was not correct when I just had experienced plumber run the appropriate pipework.They had messed up the previous delivery and had to return and left fridge in middle of my kitchen unbeknown to me they broke my house sign and have been liasing with customer services who are appalling.No company should use their services and hope the amount of bad reviews companies will cease using them to save their customers grief.Stay well clear of any company using them otherwise you will pay the price.Now contemplating court proceedings”
“Been waiting for a a deliver from this company via Sociology for a month which is a spare part for my my sofa bed which has already has broken since May).The item has gone to the wrong depot and this company seem incompetent to know how get it transferred to the correct one. After 2 weeks it is still in the wrong depot and they are STILL chasing it. I have just had a conversation with Naz who appeared to have no idea on the processes within the company including escalation for complaints. every question I asked, she put me on hold. I then said I will raise a compliant on trust pilot and she said 'no worries'. I found this inappropriate, immature and disrespectful!!”
“2 alleged attempts to deliver my sky glass , I was home both times , first time I was possible asleep as I work nights , second attempt NO attempt took place , I have camaras but this company are full of rubbish, after threatening to cancel my full sky package, sky managed to get a 3rd attempt to tomorrow (24hrs time) so let's wait and see what happens next , camaras rolling incase they parachute in , it's very strange I received all my other deliveries but nothing from panther, not even a ghost image on camara, most staff very rude when I complained.....I hope you deliver on 3rd attempt or you'll cost sky a customer and I'm pretty sure I won't be the first nor the last ....sky should be really proud of using a delivery company who lie through there teeth and have very bad customer service,”
“The worst delivery I've ever experienced.. they don't even deserve 1 star. I've order a tv from samsung, 2 faild deliveries... First I picked Sunday, few days later they changed that for Monday! Alright... I rescheduled second for next Saturday... they sent slot time the night before but then 2h before delivery notification comes about loading error whatever that means ... and here is the best part! I HAVE TO WAIT 24-48H TO REBOOK MY DELIVERY!! That company is a joke. Stay away!”
“The night before the delivery I received a text message that our delivery window would be between 12-2pm.
As my wife does the school run at 2.45 and the delivery window was ok I went to work. At 8.35am this was changed and delayed 1 Hour.
I phoned the driver and asked her to liaise with my wife to make sure she would be there. She said she was happy to do so but she never phoned my wife.
I decided to leave work early to see If I could get there in time to receive the delivery. I got a phone call from the driver who said she would be there in 20 Minutes which was after the time that my wife would be out doing the school run. I asked the driver to check with a neighbour or maybe deliver into our garage which was left open for her. She refused both due to company policy. I told her I was 5 minutes away and she said that she was not willing to wait and left and that I would have to arrange for a re delivery.
I have never know a company less willing to help and so inflexible.”
“There seems to be a recurring theme in the reviews of this SHAM delivery company which they themselves state as 'premium delivery' on their website. There is nothing premium about them, infact they seem to like to cause damage to a person's home during delivering products and then blaming the customer for the damage caused, avoiding any responsbility or compensation. I would say AVOID, but it's almost impossible if you don't have a choice when you purchase items with certain companies. I am shocked at the number of big brands that actually choose them as their delivery company given the number of bad reviews on Google and other sites. The companies would save themselves a lot of time, money and a bTwo weeks ago I had a chest of drawers delivered, and whilst delivering the item, the delivery men ruined my brand new cream carpets with oil stains. BTW this carpet was only laid 2 months ago which is just frustrating for me! I appreciate accidents can happen but when I then contacted the company to put a claim in, they actually had the audacity to say that I am lying and therefore they will not take responsibility for this damage. The way they argued the case was shocking as what they did was on the photos I provided of the 3 marks on my carpet which they created, they highlifghted something under the bed (which was a bit of black fluff), and stated that if there is a mark under the bed, then it can't have possibly been them to cause any marks and then closed the case without so much as a sorry. Such a ridiculous counterargument. I've had to ask the furniture supplier to reopen the case with them as their argument back to me was ridiculous. I am awaiting to hear back from them but if anyone has had similar experiences please reach out!”
“I would give it zero this company are just liars driver said I wasn’t in Katie customer service assistant just went along with there lies , supervisor added it for collection next day turned out to be another lie , depot manager was meant to phone another lie , these drivers and staff are clearly not doing there job need to be sacked or retrained no wonder there reviews are so bad , all this because the driver said he turned up when he never. Don’t no how this company can go on and the lying staff live with themselves”
“Ordered an animal enclosure from Pets at Home. Next day delivery.
Now we have the Pet and no enclosure. Real confusion between Pets at Home that believe they are waiting for collection from Panther and Panther blaming Pets at home fore getting it to them late. Today is Thursday and they received the item yesterday. No delivery today and they offered to get it to me on Saturday. I thought it was next day? In the end I cancelled the order. I spoke to an agent at Panther called Izzy.”
“Awful company with zero care for customers. Delivery men broke my light setting during delivery then swiftly denied this ever happened when I complained, even with photographic evidence. This company blames the customer for any damage caused by the delivery men, and they caused me a lot of stress and £100 on fixing my light setting. I have ever been treated this way by any company. Avoid - don't go near them!!”
“Appalling service
Absolutely appalled at their lack of service and total lack of care. I ordered Silentnight beds, which they were scheduled to deliver yesterday. I received all the tracking info and a delivery timeframe - it all looked good. Then they cancelled yesterday morning with a note about a vehicle issue. I spent most of the day calling them and Costco (where I purchased the beds), to get nowhere. I was told 3 different excuses on the 3 calls I made - the last excuse being that the client admin officer was “off on break.” They did not call me to reschedule delivery and I’ve tried their what’s app message service to be given yet another excuse, with no delivery update. Meanwhile, we are in a new apartment sleeping on the floor. Absolutely appalled!”
“Worst delivery company. Wouldn’t complete the delivery they promised and left everything in the hallway and not to the room. Must be the cheapest and most useless company. Don’t use ever!”
“Disgrace from day one, I think the service is non existent, also Trading Standards needs to be contacted, as failed in their duty to carry out a service my son Paid for, we will be pursuing this matter further.”
“I bought a mattress from supplier. The company to deliver is literally 4miles tops Warrington I live Widnes. I had text to inform delivery between 9:10- 11am. Tracking gave me 8:20 10:30am. I then had text to inform delivery wouldn’t happen - further text I was 4th out of 7 deliveries. I phoned the supplier informed that I would get my order on an emergency vehicle as they’d run out of space in on the thank transporter !
The delivery came at 4pm don’t forget they’re only up the road. But the driver informed they had to go to Preston Blackpool Wirral North Wales before me. I think they need a better route planner to keep customers informed and provide better automated communication.
I wasted a whole precious day off waiting and not knowing 🤬”
