“The 1 star reviews are correct.
Order booked in with Samsung, delivery email confirmation by panther.... then panther change it to a different day without authorisation which puts Samsung in breach of their contract due to it being a paid time delivery.
How they claim to be a leading delivery company is completely misleading considering their lack of customer care & incompetence.”
“Terrible company was over 2 hours late in a delivery was compalin he was out since 4am anyone who had nearly 20hours of deliveries and couldn't deliver should be sacked another customer rang to say how long he would be they are tierd and wanna go to bed and he made it into a competition to say he was more tied just ridiculous if an item is ever gonna be delivered with this company just ask them to take it back you aren't gonna get it on time”
“Advised to delivery after 12.30 with postcode if showhouse and instructions to get to mine. Message night before - delivery before 12.21. Told them I wouldn’t be there and leave with neighbour at no xx and gave his name. Gave him delivery code from Panther.
Phone call to day half hour away. Reiterated delivery instructions. Note to say they had delivered! Rang neighbour- no nothing. Rang driver no answer. Rang company I bought off. They had photo of ‘my’ front door - not mine. Driver rang me. Told him I hadn’t got the package. He said he couldn’t find the postcode ( so why not phone me? Why deliver it to an unknown address?). Told him to go back and deliver it to correct address. Gave him showhouse postcode again and instructions. Rang him a bit later. He was in the road leading to mine! Told my neighbour to look out for him. So now he can’t take a photo of it as he’s done that before. He rang his head office. Nope can’t deliver if I’m not there. Neighbour tried to give them their delivery number. No don’t need that! Eventually they did let him deliver it but 15 mins of tooing and frowing with head office. Even after the three messages to confirm delivery address and their number they basically took no notice. Took over 2 hours to get my package after delivery to wrong address.
Don’t deserve one star”
“Dreadful company. Avoid at all cost.
Customer service is not something they provide at all. Clueless and unhelpful, I have been fobbed off at every turn. Just dreadful.”
“******WARNING, AVOID ********
Incompetent delivery company
1st Attempt damaged while in transit
2nd Attempt, Forgot to load on van
3rd Attempt. Who knows.......... but its not looking good.....
**** WARNING AVOID THIS COMPANY ****”
“Well long story but here goes.
Ordered tv from Panasonic, got notification from panther to be delivered on 21st June! Then a long time later they revised it to 22nd june, with a two hour window.
So far so good!
It was a hot day, but had day off, Windows open television on, waiting.
Thirsty so went to back of house to get a drink, house bell is in the kitchen.
Go back to front with drink and about 10 minutes later get a message, that they tried to deliver but occupier was out or no one home! I was.
So eventually contacted panther and delivery driver! Who admitted they did ring the door bell, just knock on glass outer door. I have a vestibule outer and inner door.
Apologise but nothing they can do, won't come back! Too much trouble or distance!
So have to take another day off work, and have to wait until 26th June, if they actually deliver it! Will not hold my breath!”
“I was order number 4043666152 if they want to challenge this. I paid extra £25 for morning delivery. The evening before they sent me an afternoon delivery slot. I had a webchat to explain and they said they would correct. The following day no arrival in the morning. Webchat again to be given an apology. Told them I didn't want an apology, I wanted the extra £25 delivery fee returned and an explanation why they failed to sort out despite my webchat the night before that was to avoid what happened. I was immediately disconnected from the webchat by a "Mariam". Appalling service.”
“Garbage company they messed up my delivery then re sent it the same day on a different van. It should have been here at 8am it's now 8pm and they say they are still 1.5hrs away. Who on earth delivers parcels at 9.30 pm in the evening. Customer service are script reading robots who have no ability to contact the drivers who refuse to reply. I've wasted a whole day off work waiting for this and only now at 8pm have they bothered to give me a vague time when the parcel will arrive. I won't buy from any company that uses panther for delivery in the future. They make Evri look good. Its taken them so far 10 hrs to do 8 deliveries. Wish I'd have walked from leicester to their depot in Northampton I'd have had my package quicker that way.”
“They’re a terrible shipping company. They’re extremely unhelpful in most situations, even straightforward deliveries. They do not fulfill the terms of their agreements and customer service is generally woeful. I’d be wary of the positive reviews they’ve left here probably through their employees or bots. I’ve had two shipments that were supposed to have been made through them and my experience with both shipments were nightmares.”
“I have given this 1 star but deserves NO STARS :(. After a cock-up on delivering my American Fridge Freezer on 22/5 where they hadn't booked in the door removal of the item being delivered and the item being removed they rebooked the delivery for this morning for only the new delivery crew to turn up with no instructions to do this despite the notes being on my order details with Panther from Monday's aborted delivery attempt. Had to put a compliant into Samsung and the Co directly. 3rd delivery being attempted again tomorrow. It's a good thing I am not self-employed or being paid by the hour or having to lose any holidays for this fiasco. Samsung should cancel their delivery contract with this Company. Absolutely no idea what they are doing or have any customer service. Just saying sorry is not good enough.”
“this is worst company ever had to deal with the lies and staff are a disgrace they have no control over drivers or contact ave been waiting on delivery 4 times now in 2weeks and not once have they apologised for it ave took 4 days from work for them to say van broke down , then couldn't find address but didn't call me , then smashed my sky tv , then cancel 4 delivery like why is this company so bad and no communication with customer is very bad si this company is not recommended for delivery from my experience”
“They arrived with my new mattress but they decided before we opened the door to our house it would not go upstairs.
After discussing the problem with the delivery team who were adiment it would not go upstairs. They contacted there customer service and after a 15 minute conversation still would not agree to the mattress being delivered at this point I told customer service person it would go upstairs all they had to do is put on a slant.and it would go upstairs.
Customer services said any damage to the property would be my responsibility.
Finally they begrudgingly took the
mattress upstairs.
It only took 5 minutes. What I did not like was the conversation between the delivery team In a language I couldn't understand. Finally l suffered a spinal accident and use a zimmer frame to show them how to do there job.I will now not buy anything delivered by this company.”
“Panther, in their infinite 'white glove' wisdom, decided to organise the delivery of a new and collection of an old mattress for the first drop with a time slot of 07:00-09:00. Who in their right mind would be up, out of bed and bed stripped in time for 07:00. The time slot notification came after all communication channels were closed and nothing could be done. The phone call in advance came at 06:48, a ridiculous hour. Needless to say it wasn't answered as I was asleep still. Once here, the guys were not this so called 'white glove' experience either. No idea where they get this description from. They were dressed in their own casual clothes, one had both ear buds in listening to something other than the customer, the other was out of sight round the corner from my door. They spoke very little, but got the job done I suppose. This is my second recent experience of Panther, so far they are worse than Yodel, would actively avoid choosing a retailer that uses them if I am able to.”
“2 star is too good for this company. Paid for evening delivery as extra
Driver on day refused to honour it as doesn't fit in with their route planning. Had to take hour unpaid of work to accept the delivery. Extremely rude delivery staff. Trying to now get a refund for specified evening delivery time.”
“Failed to deliver item twice. First time because the van broke down. I gave them the benefit of the doubt for that, but I should have known better when it took them four hours after my delivery window for customer services contact me.
Delivery was rearranged for 2 days later and I received a text less than three hours before delivery to say it had been cancelled. I called customer services and the reason for cancellatin was the item had not been sent back to the depot be reloaded and they were unable to tell me when this might happen. To save my sanity I cancelled the whole order and am awaiting my refund.
A logistics company has one objective - to move things from seller to buyer. It would seem from the reviews I have since read that Panther regularly fail at the one and only hurdle. Talk about hopeless.”
