“Oh my God this is the worst experience of my life in delivery. Thank God for professional delivery drivers and other people in DPD and amazon etc. The phone messages indicated they would deliver between 13:49-1549 but I would get a call 30- 60 mins before. They rang me at 1:45; he categorically insisted I should be there at 14:00. I told him I was promised a call at least 30 minutes before delivery. he said "I am calling you now". (I would assume the calls are recorded. Please take time to play this conversation.) After going back and forth same info I think he hanged up! That's the only reason I would think as he never rang me back.
I managed to drop everything and rushed back home. I got home at 14:02 and they were not there. I rang back , did not answer. He rang me back immediately and said they would be there in 5 minutes. Finally, they arrived. I had everything ready and door open. As usual I have slippers at the door for my hygiene. (I appreciate some people may not be comfortable removing their shoes. They did not ask if to remove outdoor shoes or not! Actually one of them took the slippers and gently there them to the corner! Clearly it was a sign of "not respecting my house"or another reason I really do not know . They were speaking in non english language hence a clear indication that they did not want me involved or any other reason I really don't know. I wanted the delivery in two different parts of the room but clearly could not get that message across when they were communicating to each other in Non -english language. remember the aggressive conversation earlier was a clear indication that I should probably be very careful when communicating to them despite my need for the order being delivered.
After delivering the two loads, I asked if the delivery was completed and one of them said "yes". Otherwise I would have been left waiting until I possibly see the vehicle move off.
I am still figuring out what on earth just happened. These people need education, not punishing.”
“Gave me a delivery window of between 13.20 and 15.20 hours. The delivery eventually arrived at 18.42 hours with no apology for the lateness.The delivery was for three radiators and some accessories. All the box’s had fragile on the outside but as they opened the rear tail lift door none of the fragile parcels were strapped to the side of the van and all had clearly fallen down during transit. Two of the three radiator box’s were damaged and one had clearly been repaired with brown parcel tape. The live link to view the location of the delivery was constantly down on the day and as the van pulled up outside the live link indicated they were 26 miles away. It took me around 25 seconds to open the front door from the driver knocking on the door by which time they had clearly reported to the contact centre that I was not in ( I know this as the contact centre rang me and left a voicemail on my phone)I opened the door as they were about to set off. ( Clearly the drivers were running so late they just wanted to give a short delivery attempt and go).The radiators were delivered over 3 hours late, but without any doubt I would never opt to use this company again. Service was so bad I would not re-use the online plumbing merchants from which I ordered the goods. Use Panther logistics at your peril !”
“Placed an order with Pets At Home and paid extra for next day delivery. Order placed before 8pm cut off time, confirmation from Pets At Home that order would arrive the following day (28th). Email from panther logistics later said delivery had been booked for the day after (29th). It will be Pets At Home's responsibility to refund the next day delivery cost as the service I paid for has not been delivered, but this is due to Panther.”
“The delivery men took my 65 sky glass tv without putting it in a box and knowing the was big items in the delivery van and the tv got damaged by this and now I'm being charged for the damaged by sky of 328 pounds witch was coursed by them”
“I received a text to advise my delivery would be 8-10am the night before. On the morning I received a text saying "Please be advised your delivery is now on a back up vehicle and your timeslot is no longer applicable".
I rang customer service twice. Both members of staff were polite but couldn't help in determining what time I would get my delivery. I was told the van may leave at 10 or 11 or 12!
By using the link, I was able to find out that I was the 6th delivery of the day. Finally my goods arrived at 4.30pm.
I would never knowingly use Panther again and in future, I will check with a supplier to see which courier they use. If it's Panther, I will go elsewhere.”
“ordered kitchen appliance from a firm who had the misfortune to select Panther as their delivery partner, had a message first thing with an estimated deliver slot of 9-11 am, when I checked the online tracker at 11 they were shown as being 2 hrs away < I was drop 7 and they were still on drop 1 !,
at 1.30 another text advising they were running 2 hrs late , so 2 hrs would move the deliver to 2.00 but they were still 2 hrs away on the tracker,
finally at 4.00 they arrived, no call 30 min ahead as promised and no sorry for making you wait all day from the driver ! there must be better 2 man delivery firms out there as these don't deserve to still be in business !”
“So....I am still waiting for a delivery which should have arrived this morning.....and then between 1 and 2 and then 3 to 4. Phoned the company who said its still being delivered today just don't know when and then cut me off. Not at all happy is an understatement. If it doesn't arrive today I'm refusing delivery.”
“Despite booking a specific date and getting multiple reminders and texts (which verged on harassment) that I would be given a delivery slot the night before, I received a phone call 10 minutes before they were turning up and on the day before delivery was booked. I had to scramble to get someone to go to my house, as obviously I was not there - I work, to ensure the cardboard box was not left in the rain. When I rang customer service to see what was going on I was advised to email them - this is unacceptable. This was a Dunelm delivery so I will be complaining to them directly as Panther customer service doesn't deal with issues or complaints!”
“Wow … what a shoddy company for delivery. New American fridge freezer - paid for delivery install and removal of old American fridge freezer direct from Samsung. 2 guys turned up early to be fair. Immediately started photographing our house/door and measuring with tape measure. Said they couldn’t get the new fridge in the house. I tried to explain that is was smaller than the old one and that got through the door. But was difficult as one spoke some broken English and the other none !
We took took the doors off the old fridge and they dragged it out the house leaving double tram line marks on my real wood floor for about 10 metres ! No apology and didn’t care !
Then we had numerous phone calls both the driver and myself with Samsung (who also didn’t care what was happening with something I bought direct from them - a written complaint to Samsung is to follow)
Panther head office wanted me to accept liability for any damage to the fridge if they took the packaging off at the door to get it through. I only agreed if they undertook the moving of the fridge in a professional manner - which up to now I hadn’t seen. Had to get the fridge in the door otherwise I was fridge-less !
The delivery drivers were then going to dragged the unpackaged fridge over a concrete floor ! Which I duly stopped !
Fridge was finally delivered into the house and they left. The most stressful 2 hours of my life when I had paid for a delivery and install - what a joke. I certainly wouldn’t have let them install!
One thing to note is when they arrived and first started getting agitated they said they were allocated a maximum of 20 minutes to delivery an American fridge freezer, install and remove the old one. Really ….. words fail me
Come on Samsung they are damaging not only your customers property but also your reputation as I won’t be buying from Samsung again as I don’t want this shoddy, unprofessional and quite frankly extremely stressful delivery ever again !”
“Do not use this company.
Multiple texts and emails stating 2 hour delivery window and they will ring an hour before.
Arrived at the 1hr 45 mins before delivery slot without a phone call. Were extremely rude that I was not there.
I explained my neighbour would be happy to take the parcel which then meant a manager called me and said the neighbour could not take the parcel and they would come back within the delivery slot.
Arrived 10mins before the delivery slot, and then I got a phone call from the manager again, very rude - that I was not in the house.
I was in the house I was waiting for them to get out of their van!
Do not use!!!”
“I don't even want to give One Star!!!
Fuming! I requested after 1pm which Panther Logistics totally IGNORED and now my family are without a refrigerator for 5 more days!
Lesson learnt Panther. Your process should state that as a customer you HAVE to be available at anytime to accept delivery as you cannot support the customer. Even though your speel (while waiting on the phone for your customer service) states 'we appreciate your time is important to you'. Obviously that isn't true.
Even though my Refrigerator is on the back of one of your wagons your guys can't return and drop off at 1pm. Why?
I cannot recommend this company and I will be informing Samsung how your delivery process has let my family down.”
“Placed an order with The Sofa Shop for a new cinema sofa. Express delivery was supposed to be within 3 to 5 days. Delivery scheduled for Friday 1st March, time slot 1.30pm til 3.30pm. Booked the afternoon off to wait in.
Online tracking had no updates at all. Received a text message at 3.20pm to say delivery cancelled. No explanation.
Called Panther customer services to be told hadn't received the sofa. Contacted The Sofa Shop to be told the sofa had been damaged in the Panther warehouse.....
New delivery arranged by The Sofa Shop for Tuesday 5th March. Received email from Panther to confirm this. Received a message from Panther 4th March to say the time slot was between 11.20am and 1.20pm.
Tuesday 5th March 7.09am, sent a message from Panther to say failed delivery attempt. And a second email to say order cancelled. Had to wait to call customer services at 8am. On hold for over 20 minutes in the queue to get cut off when next in queue. Called again, further wait of 15 minutes, until connected to customer services.
Explain messages received and asked what's going on, to be told that the Sofa hadn't arrived in time to be loaded onto the delivery vehicle (tracking showed it arrived the afternoon before), but they would see what they could do to get the sofa on to a back up vehicle. Then Called The Sofa Shop to get them to chase up what's happening, they contacted Panther and confirmed that my sofa was on a back up vehicle and driver would call an hour before delivery but couldn't tell me when that might be. So had to book the whole day off.
Panther then sent a link for driver tracking. Followed the van from Swindon, to Luton, to South London, then down to Worthing, before I received a call from the driver at 7pm telling me he was approx 2 hours away.
Waited until gone 9pm and received another call from driver as he couldn't find the house number and could I direct him. Gave instructions, and went outside of house to flag him down.
Driver and his assistant spoke very little English to me and continued their conversations the whole time in there language.
Explained the old sofa had to be removed first before the new one could be bought in. I'd already taken the cushions etc down to the door. They got the old sofa out.
The new sofa was boxed, and they pulled it out from the van, rotating it top to bottom and putting onto the path outside the house.
The drivers opened the box, and removed the sofa base twisting and turning the frame to get it out of the box. The back cushions etc were bought into the house, and then the bought the base in. Living room is on the first floor, so had to be carried upstairs.
Gone 9.30pm now and drivers ask if I'm ok to assemble sofa. I said yes as long as the instructions were there. They said would be in the box with the electrical connections/controllers.
They took pocture of sofa base in the living room. And then left the house to load the old sofa and the packaging that they had removed.
I cant blame the driver and his assistant for the poor service from Panther, their lack of proper communication, multiple conflicting text and email messages, and a tracking system that doesn't update in real time (I know this because at 9pm, it still showed the driver as being in Worthing).
If I make any future large purchases, I will enquire who the delivery company is, and if its Panther, I won't be placing an order.”
“Damage caused by installers, Panther doesn't care!
Installer from panther delivery scratched our flooring and also damaged the worktop surface when removing the old washing machine.
There was no level of care for the property owners house, dropping tools onto the floor, dragging boxes and the sack barrow. The worst delivery / installation experience I've ever received. The installers hardly spoke a word of English apart from the basics which made this even more difficult.
Presented with a piece of paper just as they were rushing out the door, which I assumed was to sign for delivery and installation. Quite frankly they were so disgusting I wanted them out of the house ASAP. Body odour + burping is not professional, and quite frankly disgusting - Panther are hiding behind this to not action the damage further despite lodging a complaint directly after delivery and "installation".
Consumer beware.”
“Shocking company. Said that I was the first drop off. giving me a time of delivery of 10:50 - 12:50. Finally arrived at 14:40. Said there was traffic. Tracking the vehicle showed something different.”
“Driver never turned up at our address. Went to a different address and now we are without a washing machine. Won't deliver today. This is a joke of a company. Avoid at all costs”
“This is a zero star rating!
Absolute joke of a service and very rude and unhelpful 2 man delivery and installation of a 65 inch tv.
Caused damage to my wall and wall mounted my new 65 inch tv with the bracket lose to the rear of the tv and the back plate crooked and not fit for purpose which was considered dangerous and an accident waiting to happen by a second crew that was sent to assess the first installation. Luckily we noticed the issues due to me having to remove the tv with my partner after installation due to them not allowing me to plug my tv cables into the tv as this was not part of the service!
Inexperienced staff and disgusting customer service.
In addition, I am still waiting on Samsung customer services to provide me with a resolution to my complaint.”
“Driver called me at 07.30 said would it be OK to deliver within 40 minutes. I said OK. Hour later not delivered. I called driver and he said the company told him he couldn't deliver that early and would be with me within the hour. I've been waiting for more than 2 and half hours now. I've had to cancel things in order to facilitate this shipment.”
“They charged me £35 for a "plug and play" service when having a TV delivered which I paid for as they made it sound like a setup service (and the photo on the website shows this). When the delivery drivers turned up they said that all they do is plug it in to the mains to prove it works. They didn't even put it on the stand just laid it on the floor.”
