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PaperTrue Reviews

4.6 Rating 2,377 Reviews

94 %

of reviewers recommend PaperTrue

Company Reviews

Product Reviews

4.6

Based on 2,377 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About PaperTrue:

At PaperTrue, we love bringing out the full impact of your writing. This is because we know that words hold the key to communication, and so to success. Your ideas deserve the best possible expression, and our editing and proofreading services are here to help you harness the power of language.

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Phone:

+1-888-527-3085

Email:

support@papertrue.com

PaperTrue 5 star review on 11th July 2022

PaperTrue 5 star review on 1st August 2021

PaperTrue 5 star review on 21st May 2021

PaperTrue 5 star review on 13th March 2021

PaperTrue 5 star review on 3rd June 2020

PaperTrue 5 star review on 10th March 2020

JENNIFER GILCHRIST

PaperTrue 5 star review on 28th February 2020

Personal Prince

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a good experience, editor improved my article and there was a free of cost revision. I am happy on work of my editor and I wish i could meet him and give him flowers. Giving you my article was the best decision of my life. I love you editor..”

Posted 3 years ago

Dear Li, It seems that is a little bit of a confusion here. While you review is positive your rating is 1 star. Can we request you to revise this? Thanks, The PaperTrue Team

Posted 3 years ago

“Unprofessional Service. failed to deliver my jobs on time even with many follow-ups. Wasting of Time”

Posted 4 years ago

Dear Shaikh, Editing quality and customer service are the two pillars of our belief system. Our editors have put in a lot of work into making your paper: - Free of all language errors - Better in structure and style - Coherent in meaning to be conveyed - Consistent in tone and diction You have also been kind enough to send us positive feedback, expressing your appreciation to our editors and their work on your paper. Later, you did raise a concern about a few formatting issues that you found in the document, what we want you to understand is that formatting is heavily dependent on the client's requirement and in case there a few points missing, the formatting could be imperfect. That's the very reason we provided you with a revision at no extra cost and made sure your concerns are tended to. When requirements change, our editors need enough time to work on the document so that the quality is not compromised. We still apologize if you remain unhappy with us, we would love to get in touch with you again and resolve all your concerns. We have tried reaching out to you for the same, feel free to reply to our emails or simply send us an email at support@papertrue.com Regards, Your friends at PaperTrue

Posted 4 years ago

“BUYER BEWARE! I strongly urge you to save your time and money by finding a company other than PaperTrue to assist you with your editing/proofreading and book design needs. PaperTrue's lack of professionalism and unacceptable work product has been a major disappointment...If I am unable to save even one potential customer from wasting their valuable resources, then, the time taken to write and submit this review has been worth it.”

Posted 4 years ago

Dear Jesse We always try to deliver quality service and try to stick to our client's requirements. As per our analysis, you placed an 'Editing & Proofreading' order with us on the 14 October 2019 followed by a 'Typesetting and Artwork Designing' order on 5 November 2019. The second order was placed as a result of our satisfying work on your manuscript, a positive feedback that you shared with us over email said: "I have been really impressed with the services provided by PaperTrue thus far". After the delivery of the second order you told us: "Just wanted to confirm that all looks good, please proceed with the typesetting". After this, the typesetting was delivered to you a few days later than promised, which could happen if the designing needs require highly qualified designers from our end. We take our negative comment with equal enthusiasm as the positive ones, but we are truly sad about what's written here because it completely disregards the honest work our editors and designers have put into your manuscript. Feel free to write directly to us at support@papertrue.com in case you have any questions about the details of the service that was provided to you. Regards, The PaperTrue Team

Posted 4 years ago

“Disorganized. I will have to recreate a table. very disatisfied”

(New Catalogs) - Posted 4 years ago

Hi Diane, Thank you for your feedback. There may have been a communication gap in the requirements. We would be happy to revise your table free of charge. Kindly send us an email at support@papertrue.com Thanks and Best Regards, The PaperTrue Team

Posted 3 years ago

“I strongly disliked this program because the edit on my document were very unclear and none of these people know how to do their job.”

Posted 4 years ago

Dear K, We are sorry that you are unhappy with our service. The order that you placed with us was a Free Sample, but moreover, the requirement section that you were supposed to fill up was empty. Since your document was a PDF, the changes have been made are in the form of comments and annotations. In any case, our support team will immediately get in touch with you and resolve your query. Regards, The PaperTrue Team

Posted 4 years ago

“I submitted two jobs, both around 1500 words for a total of 140 USD. I wasn't happy with the feed back on either; whoever edited the second submission was clearly not interested in reading what I submitted. Most of the edits were trivial and didn't seem to add much. Something Microsoft word would have suggested. I appreciate the correction in grammar, but what I was looking for (and specifically asked for) was advice on my writing. Was my argument coherent and did ever sentence contribute in a meaningfully way to my argument, etc.? Nothing like this is offered in the two jobs I submitted.”

Posted 4 years ago

Hey Brian, We are sorry to hear that you are unhappy with our work. The order in question was placed on 9 November 2019. You paid 47 USD for it and a total of 266 revisions were made during our two levels of editing and proofreading. We do feel obligated to say that you might have missed out the primary comment on the tracked version of your document which explicitly addresses your concern of coherence, clarity, structure, flow, diction, and consistency. We feel bad that you had to use this platform to raise your concern. In such cases, you can simply raise it directly with us and get the confusion resolved. Our team will get in touch with you within 12 hours and get your query resolved anyway :) Regards, The PaperTrue Team

Posted 4 years ago

“I am working on my dissertation and submitted chapters 3 and 4 to PaperTrue for editing (which cost almost $500). I provided them with my university's style guide, as well as informing them that I needed to use APA formatting. In chapter 3 I found the following errors: 1) heading done incorrectly for APA (running head & pg#) 2) period spacing changed to be incorrect for APA - changed from two to one space, adding thousands of unnecessary "errors" to wade through. 3) eight changed to 8, against APA formatting 4) extra paragraph spacing added between sections, expressly prohibited by the style guide and APA formatting 5) changed “research” a noun to “researches” a verb (p. 6) 6) comma placement changed, changing the intended meaning of the sentence, not making it more clear 7) Changed verb tense to present tense when the rest of the paragraph was written in past tense (should all be in past tense in a completed dissertation) 8 ) Most of the changes were either superficial (i.e. changing “also” to “additionally”) or changed the meaning of the sentence/paragraph. For example, in one of the paragraphs, a suggested change consisted of re-ordering sentences, separating two sentences that were connected with a “therefore”. The editor’s fix for that was to change the word “Therefore” to “Additionally” (one of his/her favorite words). 9) The editor added “Additionally” to the beginning of many sentences, even when there was no information earlier in the paragraph that it was adding to. (i.e.: “There were 16 questions designed to identify the alignment of an individual’s propositional knowledge with a biblical worldview. Worldviews answer life’s existential questions (Baumann, 2011; Sire, 2004).” The editor changed the second sentence to “Additionally, worldviews answer life’s …” That transition, one example of many that were added, doesn’t make sense here and takes away from the focus of the paragraph. 10) “In early adolescence, faith development occurs in large part because people begin to realize that good or bad things do not always happen to those who deserve it” changed to “In early adolescence, faith development significantly occurs because …” This proposed change completely changes the meaning of the sentence. The more I go through these edits, the more it seems like someone just did a search of specific word combinations to change. They don’t make sense. 11) Some wording changed to be less specific, the opposite of what should be advised in a dissertation (i.e.: “Seventeen questions were asked” changed to “As much as 17 questions were asked”).”

Posted 4 years ago

Hey Lisa, First and foremost, one of our Senior Editors has reviewed your document and we are truly sorry for your bad experience. Your document is being re-edited as we speak and all the errors will be rectified by us at no extra cost. On the human side, please understand that this is rarest of cases. Although we hire the best editors but even they sometimes go through a bad time which leads to "human error", this is not an excuse but we hope you would understand. That's the very reason we have the 'Unlimited Revision Policy'. We wish you would've raised this with us rather than through this platform in which case we would've resolved all your concerns immediately and revised your document at no extra cost. Rest assured, we have taken the liberty to place your document for a free revision, which you will receive soon. We have tried to contact you several times but couldn't reach you, it'll be really helpful if you could reach out to us at support@papertrue.com so that we can understand all your concerns better and deliver the revised draft of your document. Regards, The PaperTrue Team

Posted 4 years ago

“Literally the WORST company for editing and proofreading! All they care about is easy money they can get from you. Worst customer service: endless lies, do not keep their promises, contradicting one another, give you NO cash back for huge mistakes they made, I have it ALL recorded and screenshot and it was sent to them. Lowest level of edit: 1. None of the editors changed a research projects name into capital letters! 2. Moreover, you fill up a form with your request and they IGNORE it. I demanded the most important thing for me- a UK editor and they sent it to a re-edit with an American one!! Without letting me know! 3. Those 2 did not read over the comments I asked for in the re-edit and just made a few cheap changes, so it will look like they had done something. The first re-edit literally edited over the first edits (meaning, the USA editor changed over what the UK editor changed) and that's it! How ridicules is that?! The company will not tell you, but even if you pay lots of money for proofing in short hours because you are in a rush (let's say 6 hours), and they did a lame editing or ask you some questions they want answers to (to shorten their work time) and you send it again- it can take 24 hours! Worst thing happened: look at the picture I added. After 4 MONTHS the Director of Customer Experience ignored me completely, he got the review in “SiteJabber” and wrote me the attached email. PaperTrue is trying to hide the negative reviews in the dirtiest ways. Moreover, he continued to ignore me 100% after I replied him 4 times asking for the invites needed for the two other review portals they use. I had to fight PaperTrue for over a month to get those invites. I will happily send you all emails and chats I had with them and you could see it yourself. omispt@gmail.com THIS IS A SHAME TO USE THEIR SERVICE! DO NOT DO IT!”

Posted 4 years ago

Hey Ofir, We are sorry to hear that you are unhappy with our services. But we’ll try to resolve your questions one by one: 1. Your order was delivered well within the turnaround time, we do keep our promises 😊 2. We can see you have sent us a confirmation saying that you indeed liked our edit and would like to avail a ‘free revision’ as well to accommodate the changes that you have made. Even the revision was delivered within 6 hours 3. As per our records, your original order and the free revision that you availed, both the time a UK Editor was assigned So we are not sure exactly where the problem lies, but we are happy to help if you let us know a specific issue in your document. Thank You!

Posted 4 years ago

“Worst service, it almost took 6 days to correct my documents instead of three days , only the free sample was edited well, the later document was not well edited , I will never again use paper true!”

(New Catalogs) - Posted 4 years ago

Dear Vijay Kumar, Our customer service team is in touch with you to get this resolved. Thanks and Best Regards, The PaperTrue Team

Posted 4 years ago

“Unprofessional services. Editing is done by bots and not human native speakers. I kept giving examples of terrible spelling and grammar mistakes and the automated customer service bot always answered that they will edit it again. Each time the text came even worse than the previous time. What a scam!”

Posted 4 years ago

Hi Alejandra, Our team is already in touch with you and we have delivered the edited document. As conveyed to you earlier, you were opening the wrong file (ie the original file) when actually the edited file is the one tagged as "tracked". I hope you liked the final document and it would be great if you could revise the review. :) Thanks, The PaperTrue Team

Posted 4 years ago

“It was not what I expected. Some revisions that the reviewer made distorted the meaning of the sentence.”

Posted 4 years ago

Hey there! We have tried to get in touch with you but could'nt. Can you please describe your issue in detail and send an email to support@papertrue.com so we can revise your document? We are confident that the meaning of the sentence was retained and the editor was only giving possible suggestions which were upto you to implement. Thanks, The PaperTrue Team

Posted 4 years ago

“There were too many errors made by the proofreader.”

Posted 5 years ago

Hey there Anonymous! We don't have any details about your order as you haven't verified your review. We don't even know if you are a genuine customer. If you can support your case with further details such as your Order ID then we can definitely resolve any issue you may have. Thanks, The PaperTrue Team

Posted 4 years ago

“Are you a highschooler with rich parents, who wants to boost her paper a bit? May work (but be careful - they'll leave you with a bunch of grammatical mistakes, which your English teacher is unlikely to approve of. So you may not pass with flying colors). Are you a bit more advanced in your career? Steer clear. Language errors, coherence problems, advice you do not wish for. Quite a few hours of stress and additional work, which I had hoped to avoid. Never again.”

Posted 5 years ago

“I was expecting more than what I received. More suggestions were needed and examples to use. after the revision, I used my university writing center and they made more useful suggestions and help with sentence structure. I will not hire Paper True again”

Posted 5 years ago

“Working on a doctoral dissertation. Had very specific things I wanted them to do. They did not do them and I had to write to ask for my paper as it was late. They offered to re-do my paper and it will still incorrect. The doctoral committee will not accept the paper this way. I am very disappointed! They offered to do the paper a third time now. This is ridiculous. I am on a tight schedule and wished I had not used them.”

Posted 5 years ago

“Definitely not worth it! Can not recommend! I chose the 12 hours option、but it took more than 12 hours and even did not notice me anything about the delay. Moreover、my editor did not follow the reference rule、so I asked one of the CS staff and the person said that they can guarantee to revise it again until the deadline. However、when i emailed the request file as what the person told、the CS one suddenly changed again and the new one did know nothing...I needed to explain all of things again and the new one was like i need to check whether it can be possible or not on time、so will email me back about the possibility...As expected i could not to get any answer(even they will do it or not)、so just revised by myself and barely managed to hand it in on time. And The answer arrived the following day! It was just waste of my money and time a lot. If you had enough time、you should choose different one. Hope this review can help you make the right decision.”

Posted 5 years ago

“Your service didn't meet the dealine and the quality of the editing was so bad. It was simply corrected based on grammar but no touch on rewording and restructuring which I asked to focus. You didn't keep your words.”

Posted 5 years ago

“Overall the editing for the material was good (grammars- rewording) but the other staff (for example organizing the fotenotes- using some words out of my major - organizing the index) was poor and Unprofessional work Errors in receiving the documents(more than 3 times) and delays Although I have asked for the highest service and already paid a high amount And finally Ignorance for my complains, they did not even responded to the email complain ( I have placed the complain since December 11) and still no response.”

Posted 5 years ago

“Late delivered past the deadline More than 15.000 words reviewed on a rush (just correcting commas and similar) Don’t recommend it at all”

Posted 5 years ago

“1”

Posted 5 years ago

Hi Call, We are not quite sure what the issue is as you haven't elaborated it in your review. We reviewed your document which had 2500 words and we see that 500 words were edited - that's one in five words. These changes resulted in significant improvements in the language, referencing, formatting and overall presentation and readability. If there is something else that you are looking for we'd be happy to revise your document immediately. Kindly get in touch with us at support@papertrue.com Thanks, The PaperTrue Team

Posted 4 years ago

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PaperTrue is rated 4.6 based on 2,377 reviews