Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second diary from Papier and I very pleased with it.”

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Posted 4 years ago

“I am so impressed with this company, I made a mistake with my order and customer service were amazing, so helpful and sorted out my mistake and explained the process so well.”

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Posted 4 years ago

Thanks so much for taking the item to write this lovely review! We really appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia :)

Posted 4 years ago

“Love the brand, quality and design. Second diary purchased! Would highly recommend.”

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Posted 4 years ago

“I’ve bought two notebooks and one weekly planner from Papier and I’ve been extremely happy with all of my orders. The quality and personalisation is awesome and the packaging is lovely! I will be a regular customer.”

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Posted 4 years ago

“i liaised with one of your representatives yesterday and would like to send my thanks for an excellent customer service, which was timely, succinct and of much help. The lady's name from Papier was Steph”

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Posted 4 years ago

“Sian was amazing at helping me with my queries. We got to a simple but customised layout that was exactly what I wanted for our wedding thank yous. Swift and perfect service.”

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Posted 4 years ago

“Framed wedding picture sadly arrived damaged. Used the chat service provided on the website and after speaking briefly with Ellie, she has sorted a replacement to come ASAP. Great quality products and even better service!”

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Posted 4 years ago

Thanks so much for your great review! We really appreciate it! I will pass your feedback onto Ellie for you! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“I LOVE THIS COMPANY AND WILL ALWAYS ORDER. FROM THEM !”

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Posted 4 years ago

“My first order was a little damaged but they sent me a replacement really quickly and free of charge. Great service!”

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Posted 4 years ago

“Alicias customer service was excellent. Speedy and super helpful. Will shop again!”

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Posted 4 years ago

Thanks so much for your kind feedback Leanne! Looking forward to seeing you again soon! Alicia :)

Posted 4 years ago

“Such beautiful quality. It came exactly how it looks on the website.”

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Posted 4 years ago

“Excellent good quality products. Recommended.”

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Posted 4 years ago

Thanks so much Oliver! All the best, Alicia :)

Posted 4 years ago

“The products are pricey but the products are beautiful and beautifully presented. I chose not to customise mine. I tried but found it tricky. That may just be me. It doesn’t effect the rating I have given. I was delighted with the quality and hope to use Papier again either as another treat for myself or a gift.”

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Posted 4 years ago

“Ordered a beautiful diary, only criticism is that it is too tightly bound and therefore difficult to keep it open when writing in it.”

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Posted 4 years ago

“I love papier!! Recommend there journals and planners to everyone”

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Posted 4 years ago

“Brilliantly Matty finished.”

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Posted 4 years ago

“I ordered the mini and was very disappointed with the quality. The book is so tightly bound I can barely get the pages open. The cover photo is also much darker than the original photo and you can't even see our faces. Not worth it :(”

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Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“Perfect for our lemon themed wedding in Italy!”

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Posted 4 years ago

Wow what a lovely set up! Thanks so much Selina - we hope you had an amazing day and thanks for making Papier a part of it! Best wishes, Alicia

Posted 4 years ago

“Ordered a beautiful, personalised journal. There was so many designs to choose from and different type faces for the personalisation. My order arrived quickly and was beautifully packaged.”

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Posted 4 years ago

“Great quality and customer support. Love it”

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Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews