Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to be honest and say I'm really disappointed by the quality of my daily planner. The design is excellent, excellent cover design choices, and excellent fonts and layout within. However, I was expecting a cover that didn't feel like any old £2 tesco notebook, and design aside, that is very much what this one is. The paper is thick, but doesn't feel especially nice to write on. I was hoping for better for a £25 planner. Maybe using it it'll become indispensable but so far I'm really underwhelmed.”

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Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

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Posted 4 years ago

“Beautiful diary, great quality - I would definitely recommend!”

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Posted 4 years ago

“Perfect Academic Planner - beautiful design and really practical. Absolutely love it!”

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Posted 4 years ago

“I love this planner! Great quality and the artwork gives me joy every time I look at it! Will definitely purchase more from Papier in the future.”

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Posted 4 years ago

“I love my planner- it’s exactly what I was looking for.”

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Posted 4 years ago

“Just received my Order for the Day for my daughter’s wedding. After a ‘hiccup’ on my part with the details for my order I can’t praise this company enough. The item was much better quality than I expected and looks amazing. It also arrived very promptly after ordering and customer service is second to none. When I realised I’d made a few errors in my order I felt dreadful that I’d let my daughter down for her big day but Steph at Papier acted immediately to come to my rescue. Their prompt communication saved a whole world of stress and this item will really help to show case the day. Will definitely be back as I have two more daughters to get married in the future. Can’t recommend this site highly enough. Many many thanks from a delighted customer.”

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Posted 4 years ago

Wow - thanks for such a great review! I will be sure to pass this feedback onto Steph for you and we look forward to seeing you again soon! Best wishes, Alicia :)

Posted 4 years ago

“Good quality paper, excellent design for organisation”

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Posted 4 years ago

“Fantastic customer service. Lovely to deal with. Prompt delivery. I had a minor issue with my order and they were immediately responsive and quick to resolve any issues. Would highly recommend them and their beautiful products!”

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Posted 4 years ago

Thanks for such a great review, we really appreciate hearing from our customers! I will pass your feedback onto the rest of my team for you! Best wishes, Alicia :)

Posted 4 years ago

“Quite nervous at first, but I’m really glad I ordered from Papier. Its simple, but so precious and worth the money.”

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Posted 4 years ago

“We ordered dinner menus and make cards for our wedding dinner. Doing them online made me a bit nervous…but they turned out to be amazing, and much better than what the hotel venue was able to produce. Highly recommend.”

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Posted 4 years ago

“Such a great process and the product is quality as I was hoping.”

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Posted 4 years ago

“This is my second diary from Papier and I very pleased with it.”

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Posted 4 years ago

“I am so impressed with this company, I made a mistake with my order and customer service were amazing, so helpful and sorted out my mistake and explained the process so well.”

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Posted 4 years ago

Thanks so much for taking the item to write this lovely review! We really appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia :)

Posted 4 years ago

“Love the brand, quality and design. Second diary purchased! Would highly recommend.”

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Posted 4 years ago

“I’ve bought two notebooks and one weekly planner from Papier and I’ve been extremely happy with all of my orders. The quality and personalisation is awesome and the packaging is lovely! I will be a regular customer.”

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Posted 4 years ago

“i liaised with one of your representatives yesterday and would like to send my thanks for an excellent customer service, which was timely, succinct and of much help. The lady's name from Papier was Steph”

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Posted 4 years ago

“Sian was amazing at helping me with my queries. We got to a simple but customised layout that was exactly what I wanted for our wedding thank yous. Swift and perfect service.”

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Posted 4 years ago

“Framed wedding picture sadly arrived damaged. Used the chat service provided on the website and after speaking briefly with Ellie, she has sorted a replacement to come ASAP. Great quality products and even better service!”

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Posted 4 years ago

Thanks so much for your great review! We really appreciate it! I will pass your feedback onto Ellie for you! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“I LOVE THIS COMPANY AND WILL ALWAYS ORDER. FROM THEM !”

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Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews