Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The book is beautiful. It arrived wrapped in tissue paper. The process of designing the book was easy and the book arrived just a few days after uploading the photos. Highly recommend using Paier for gifts or for yourself.”

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Posted 4 years ago

“I had such a great experience with Papier. I ordered a personalized journal for a close friend's wedding, on very short notice. It came within days and was beautifully done.”

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Posted 4 years ago

“Beautiful stationery! I love the selections on the website, the fast delivery and great customer service.”

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Posted 4 years ago

“I bought a personalized wellness planner. I am very underwhelmed with its contents, considering the attention to detail with the cover. Apparently that’s where the buck stops. Due to the personalization, I can’t return it for a refund. Hopefully this helps anyone else if they’re interested in a wellness planner, they can see exactly what they get.”

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Posted 4 years ago

Hi there - I am so sorry that you are not 100% happy with your order, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“love it, the only place i would buy notebooks from”

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Posted 4 years ago

“love it, the only place i would buy notebooks from”

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Posted 4 years ago

“Fantastic products, quick delivery!”

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Posted 4 years ago

“Bought the mid-year calendar and it's awful. I hate it. All views are grouped together which makes it really difficult to navigate. Monthly views are at the beginning, the goals are in the middle and the weekly views are at the end. It's such an awful user experience. You need to flip through pages to find what you want. Ugh.. plus the paper is so thin that you can see through. Such a waste of money.”

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Posted 4 years ago

Hi there - I am so sorry that you are not happy with your Mid Year diary, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“A great range of beautiful, high quality products. The ability to personalise your item is an added bonus. Perfect for presents but I may treat myself too!”

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Posted 4 years ago

“We were absolutely thrilled with our album. The company sorted out a bit of a hitch with our order, which was completely my fault, with no fuss at all. Very easy to navigate the site too which is a real bonus. Well done!!”

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Posted 4 years ago

Thanks for such a great review Jab - looking forward to seeing you again! Best wishes, Alicia

Posted 4 years ago

“I’m in love with my new academic planner!! I got it personalized and it makes me so happy!! It’s great for tracking moods too!”

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Posted 4 years ago

So glad to hear that you love your new Planner Urmom! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Ordered a Father's Day photobook. The website said I should get my order by 3/9/21 if ordered on that day, calculating one day for printing, two days for postage. I ordered it end of August, and I'm still waiting. Yes, company may say delay is due to covid related issues but covid was definitely an issue even in August. Website made false promises and when you've put in all the effort to add photos, organise them, add wording etc you then find out at checkout, the order was going to be later than Father's Day . I was told 7/9/21 but it's 16/9/21 and I'm still waiting. Not happy! Will not order from this website again.”

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Posted 4 years ago

Hi there - I am so sorry that you had this issue here, this is very disappointing to hear. If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“Amazing customer service!! Professional, efficient and cared about my purchase. Thank you so much!! You’ve gained a loyal customer!!”

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Posted 4 years ago

What a great review Leland, thanks so much! Best wishes, Alicia :)

Posted 4 years ago

“Fantastic service, beautiful quality products and something for everyone. Truly wonderful”

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Posted 4 years ago

“I thought my package got lost and customer support was SO helpful. Overall super super happy with the planner. It makes me feel so organized. Highly recommend this brand”

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Posted 4 years ago

“The custom stationery I ordered made a great gift!”

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Posted 4 years ago

“Love my journals with the customized titles!”

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Posted 4 years ago

“Great quality, quick turn around for customizing and shipping out, great service.”

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Posted 4 years ago

“Great quality and great service.”

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Posted 4 years ago

“I loved the outside of the planner and was super excited to get it. The pictures of the inside seemed really organized and easy to use, but once I got the planner I was very disappointed in the layout. It is very confusing to use and the month is not with the weekly layout so you have to flip back and forth and have so many different paper clips in it to show where each thing is. I would love it if it was set up differently, but I honestly don't even want to use it because of how terrible the layout is. I give it one star because if the layout was different it would have a lot of potential since the cover is so cute and you can customize it, but other than that I feel like I can barely use the planner”

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Posted 4 years ago

I am so sorry to hear you are not happy with our planner, this is very unusual feedback! If you can contact us on support@papier.com I can look into resolving this for you, no problem! Best wishes, Alicia

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews