Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service!! Professional, efficient and cared about my purchase. Thank you so much!! You’ve gained a loyal customer!!”

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Posted 4 years ago

What a great review Leland, thanks so much! Best wishes, Alicia :)

Posted 4 years ago

“Fantastic service, beautiful quality products and something for everyone. Truly wonderful”

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Posted 4 years ago

“I thought my package got lost and customer support was SO helpful. Overall super super happy with the planner. It makes me feel so organized. Highly recommend this brand”

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Posted 4 years ago

“The custom stationery I ordered made a great gift!”

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Posted 4 years ago

“Love my journals with the customized titles!”

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Posted 4 years ago

“Great quality, quick turn around for customizing and shipping out, great service.”

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Posted 4 years ago

“Great quality and great service.”

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Posted 4 years ago

“I loved the outside of the planner and was super excited to get it. The pictures of the inside seemed really organized and easy to use, but once I got the planner I was very disappointed in the layout. It is very confusing to use and the month is not with the weekly layout so you have to flip back and forth and have so many different paper clips in it to show where each thing is. I would love it if it was set up differently, but I honestly don't even want to use it because of how terrible the layout is. I give it one star because if the layout was different it would have a lot of potential since the cover is so cute and you can customize it, but other than that I feel like I can barely use the planner”

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Posted 4 years ago

I am so sorry to hear you are not happy with our planner, this is very unusual feedback! If you can contact us on support@papier.com I can look into resolving this for you, no problem! Best wishes, Alicia

Posted 4 years ago

“My sister loved her personalised stationary and was a great new job gift!”

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Posted 4 years ago

“Excellent customer service : I recently made an order for some wedding place cards. The cards were delivered very quickly but due to an error in customisation they were not suitable (in short, I failed to correctly customise the back of the cards). I contacted Papier. Elly, from their customer team, responded very quickly and and arranged a credit for an updated order. Fantastic service and I will very definitely use again.”

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Posted 4 years ago

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Posted 4 years ago

“The ease of purchase and the quality or product are difficult to compare with other companies. We’ve had our wedding menus, thank you cards, note cards and notebooks made by papier and we’ve been delighted with them all!”

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Posted 4 years ago

“Love all the design options, it's always hard to pick one. I have the weekly planner, and have had multiple notebooks. My favourite being the bullet style. The quality is always amazing!”

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Posted 4 years ago

“Ordered a personalised academic planner for my friends birthday received the planner and one of the photos was the wrong way round which ruined the whole front of the planner. However, on the confirmation email everything was the right way up. Very disappointed as it wasn’t cheap.”

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Posted 4 years ago

Hi - So sorry to see your order arrived with this error, this is not up to our usual standards at all! If you can contact us on support@papier.com we can get this fixed and a new order sent to you, no problem! Apologies again, Alicia :)

Posted 4 years ago

“Lovely stylish designs. Although I didn’t find the online personalised website easy so not sure if I will use that option going forward.”

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Posted 4 years ago

“A lovely gift for a friend. She was made up with it. Excellent quality and excellent service.”

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Posted 4 years ago

“Lovely wedding invitations Easy to design on the website and beautifully packaged”

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Posted 4 years ago

“Excellent service and good quality products. I’ve recently re-ordered the same notecards from you.”

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Posted 4 years ago

“First of all, I really wanted to love this planner. I love the design and thought it was super cute. Shipping was reasonable, it took about a week. However, once I got it and looked inside I realized how funky the layout was. All of the monthly overviews are in one section and the monthly days are in another. So when you are writing in the monthly calendar you have to manually flip to the actual day to write it in because there is only one bookmark. I could put a post it where I need it so that I don’t have to flip, but for how much I paid for the planner I’d expect that wouldn’t be necessary. Overall bummed about my experience, but I learned my lesson to not order a planner online. One star for the quick shipping and one star for the pretty design.”

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Posted 4 years ago

Thanks for your feedback! After receiving lots of customer feedback regarding our 2021 diary layout, we decided to revert back to our original format, with the monthly goals pages grouped before the 52 weeks of the year, to avoid confusion caused by duplicate pages. I am sorry to hear this has not been best for your needs on this occasion. Best wishes, Alicia

Posted 4 years ago

“Absolutely love my new journal. Easy to use and so helpful. Thankyou”

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Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews