Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister loved her personalised stationary and was a great new job gift!”

Helpful Report

Posted 4 years ago

“Excellent customer service : I recently made an order for some wedding place cards. The cards were delivered very quickly but due to an error in customisation they were not suitable (in short, I failed to correctly customise the back of the cards). I contacted Papier. Elly, from their customer team, responded very quickly and and arranged a credit for an updated order. Fantastic service and I will very definitely use again.”

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Posted 4 years ago

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Posted 4 years ago

“The ease of purchase and the quality or product are difficult to compare with other companies. We’ve had our wedding menus, thank you cards, note cards and notebooks made by papier and we’ve been delighted with them all!”

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Posted 4 years ago

“Love all the design options, it's always hard to pick one. I have the weekly planner, and have had multiple notebooks. My favourite being the bullet style. The quality is always amazing!”

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Posted 4 years ago

“Ordered a personalised academic planner for my friends birthday received the planner and one of the photos was the wrong way round which ruined the whole front of the planner. However, on the confirmation email everything was the right way up. Very disappointed as it wasn’t cheap.”

Helpful Report

Posted 4 years ago

Hi - So sorry to see your order arrived with this error, this is not up to our usual standards at all! If you can contact us on support@papier.com we can get this fixed and a new order sent to you, no problem! Apologies again, Alicia :)

Posted 4 years ago

“Lovely stylish designs. Although I didn’t find the online personalised website easy so not sure if I will use that option going forward.”

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Posted 4 years ago

“A lovely gift for a friend. She was made up with it. Excellent quality and excellent service.”

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Posted 4 years ago

“Lovely wedding invitations Easy to design on the website and beautifully packaged”

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Posted 4 years ago

“Excellent service and good quality products. I’ve recently re-ordered the same notecards from you.”

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Posted 4 years ago

“First of all, I really wanted to love this planner. I love the design and thought it was super cute. Shipping was reasonable, it took about a week. However, once I got it and looked inside I realized how funky the layout was. All of the monthly overviews are in one section and the monthly days are in another. So when you are writing in the monthly calendar you have to manually flip to the actual day to write it in because there is only one bookmark. I could put a post it where I need it so that I don’t have to flip, but for how much I paid for the planner I’d expect that wouldn’t be necessary. Overall bummed about my experience, but I learned my lesson to not order a planner online. One star for the quick shipping and one star for the pretty design.”

Helpful Report

Posted 4 years ago

Thanks for your feedback! After receiving lots of customer feedback regarding our 2021 diary layout, we decided to revert back to our original format, with the monthly goals pages grouped before the 52 weeks of the year, to avoid confusion caused by duplicate pages. I am sorry to hear this has not been best for your needs on this occasion. Best wishes, Alicia

Posted 4 years ago

“Absolutely love my new journal. Easy to use and so helpful. Thankyou”

Helpful Report

Posted 4 years ago

“Papier were able to accommodate short notice professional printing at a reasonable cost. Our wedding menus were perfect and just as described on their website. The preview functionality is brilliant, our menus arrived exactly as we expected.”

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Posted 4 years ago

“It’s a super cute agenda that I was able to customize. Shipping was pretty fast for international. There are a lot of pages for overview planning, like planning the month, something I don’t personally do. But very organized and fun to work with”

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Posted 4 years ago

“The quality of their cards is amazing, I have used them to print wedding thank yous, christening invites, Christmas cards and more! I always get compliments on how great our cards look. Their customer service is also fantastic, when one of my photo cards came out quite dark they edited the photo for me to make it lighter and reprinted the whole run of 20 cards!”

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Posted 4 years ago

“Brilliant service. I got my order wrong and without any stress they cancelled the order, placed a credit on my account and allowed me to redo it which was fantastic.”

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Posted 4 years ago

“I loved it, it was beautiful, maybe only improvement was that maybe they could do some of the photos larger”

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Posted 4 years ago

“My planner was even more beautiful and helpful than I imagined and the delivery was very fast! Overall a great experience and I plan to get another one next year!”

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Posted 4 years ago

“Such a breath of fresh air in terms of product quality, customer service and attention to detail! After the Royal Mail service screwed up the delivery of my two beautiful notebooks the lovely Sian from customer service fixed this problem with kindness and ease. Very happy and would 100% recommend!”

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Posted 4 years ago

“Very pleased with my experience”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews