Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Papier were able to accommodate short notice professional printing at a reasonable cost. Our wedding menus were perfect and just as described on their website. The preview functionality is brilliant, our menus arrived exactly as we expected.”

Helpful Report

Posted 4 years ago

“It’s a super cute agenda that I was able to customize. Shipping was pretty fast for international. There are a lot of pages for overview planning, like planning the month, something I don’t personally do. But very organized and fun to work with”

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Posted 4 years ago

“The quality of their cards is amazing, I have used them to print wedding thank yous, christening invites, Christmas cards and more! I always get compliments on how great our cards look. Their customer service is also fantastic, when one of my photo cards came out quite dark they edited the photo for me to make it lighter and reprinted the whole run of 20 cards!”

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Posted 4 years ago

“Brilliant service. I got my order wrong and without any stress they cancelled the order, placed a credit on my account and allowed me to redo it which was fantastic.”

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Posted 4 years ago

“I loved it, it was beautiful, maybe only improvement was that maybe they could do some of the photos larger”

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Posted 4 years ago

“My planner was even more beautiful and helpful than I imagined and the delivery was very fast! Overall a great experience and I plan to get another one next year!”

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Posted 4 years ago

“Such a breath of fresh air in terms of product quality, customer service and attention to detail! After the Royal Mail service screwed up the delivery of my two beautiful notebooks the lovely Sian from customer service fixed this problem with kindness and ease. Very happy and would 100% recommend!”

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Posted 4 years ago

“Very pleased with my experience”

Helpful Report

Posted 4 years ago

“I love the designs, sizes, & option to personalize. I got the planner, & was prepared for it to take a while to get to me, which it did. What I really don't love about it is the fact that the pages for the end/beginning of the month repeat. So, if you're looking at the last days of August/September, you'll see the spread from August 30, a Monday, through September 5th, a Sunday. The next page is the notes page for Sept., & the one facing that is the goals, to-do, wish list, etc. And then I turn the page, & I have the layout for August/Sept once again. It's a pretty careless oversight & you would not think it's as annoying as it is, but for stationary fanatics, it's like an itch you can't scratch. It happens for every month that doesn't end on a Sunday so this year, it's happened nine times. So, that's 18 extra pages that are useless. I likely won't get another planner here if that's standard.”

Helpful Report

Posted 4 years ago

Hi Madeline - thanks for your review! I’m so sorry to hear you don’t like the setup of the diary! We developed our 2021 diaries in this way due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. If you feel unable to use the diary received, please do contact us on support@papier.com and we can assist you further :) Best wishes, Alicia

Posted 4 years ago

“The academic diary is amazing and I really love it and the quality of the product. The shipping however took a while, I had very few updates and there was no tracking.”

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Posted 4 years ago

“Very fast service and a beautiful anniversary card.”

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Posted 4 years ago

“The Wellness Journal is a very nice, comprehensive journal. I am pretty new to journaling and consider myself a light journaler so this is perfect.”

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Posted 4 years ago

“Quality. Fast delivery. Nice product.”

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Posted 4 years ago

“I love these planners! They’re high quality and beautiful. This is my second planner from Papier & I’ll definitely order again.”

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Posted 4 years ago

“Amazing quality and was delivered before expected date! Would recommend!”

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Posted 4 years ago

“Beautiful product, the quality of the photos are amazing, 10/10 would recommend!”

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Posted 4 years ago

“Quick delivery of personalised card. Beautiful quality photograph. Thrilled.”

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Posted 4 years ago

“Excellent quality, easy to design, speedy delivery, fabulous packaging. What's not to love!?”

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Posted 4 years ago

“I just received my mid-year planner and it is absolutely beautiful. Such lovely workmanship and quality paper. I can't wait to start using it.”

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Posted 4 years ago

“We ordered a wedding album book and it arrived dented, the images were really grainy and badly spaced on the page. We'd been so excited to receive our wedding album and are absolutely gutted!”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear that! Please drop an email to support@papier.com with your order number and we'll be happy to replace the album for you. Papier Customer Support

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews