Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The personalisation was easy to do, also the tracking and delivery was fast”

Helpful Report

Posted 4 years ago

“Love my new mid year calendar. Just the right size.”

Helpful Report

Posted 4 years ago

“Created a look book for my daughter’s birthday using her college assignments photos. Just about to start another for this year. Fantastic !”

Helpful Report

Posted 4 years ago

“Really happy with the personalised place names ordered. They looked perfect and on good quality card. Arrived quickly and well packed. Overall 5 stars.”

Helpful Report

Posted 4 years ago

“Ordered wedding invitations. Excellent quality and look beautiful. Highly recommend.”

Helpful Report

Posted 4 years ago

“Beautiful presentation, a real treat to receive in the mail!”

Papier 5 star review on 31st August 2021

Helpful Report

Posted 4 years ago

“When I received my agenda the front design and label was printed in the back of the book upside down, while the front of the agenda had the Papier logo. I checked to see if I had made any errors in editing the design but I hadn't the agenda front and back cover were printed incorrectly.”

Helpful Report

Posted 4 years ago

Hi Isabel, we're really sorry to hear about that error! Please send us an email to support@papier.com including your order number and we'll issue a replacement for you speedily. Papier Customer Support

Posted 4 years ago

“The book can with only 4 photos in it even though I uploaded 30.”

Helpful Report

Posted 4 years ago

Hi Kim, We're really sorry to hear there was an error here, please get in touch with us at support@papier.com so we can resolve it for you. Papier Customer Support

Posted 4 years ago

“Good quality, efficient and timely delivery.”

Helpful Report

Posted 4 years ago

“Lovely quality and great dairies. Also the customer service is amazing, my diary arrived scratched and they offered a discount and reprint or to return for a full refund.”

Helpful Report

Posted 4 years ago

“I have ordered another daily planner (which I love), third one this year, but I am very sorry to say it's not been the same quality as before... Hardback seems like it doesn't fit well with inside, quality of paper is much worse then I received before (twice) you can actually see print through the page. I'm used to highest quality from Papier and I love the design of planner itself. It's just the finish of the product it's a bit disappointing.”

Helpful Report

Posted 4 years ago

Hi Gabriela, We're really sorry to hear your latest planner doesn't look like your previous ones, please send some clear photos over to support@papier.com and we'll be happy to help. Papier Customer Support

Posted 4 years ago

“Fantastic high quality product.”

Helpful Report

Posted 4 years ago

“Beautiful products, a joy to own and great presents. The photo books are beautiful. Highly recommend!”

Helpful Report

Posted 4 years ago

“Had a problem with my order and the customer service representative Sian was so helpful. She was able to accommodate the exact things I had requested and was really friendly.”

Helpful Report

Posted 4 years ago

“Love it! Love it!”

Helpful Report

Posted 4 years ago

“Papier provided a beautiful memories picture book for my mums memorial table. It was such a special touch on very sad day and helped us celebrate her life. Thank you xx”

Helpful Report

Posted 4 years ago

“Beautiful stationary, delivered quickly & always lovely quality.”

Helpful Report

Posted 4 years ago

“I am a junior college student that works and studies FULL TIME, so an agenda is essential in keeping me organized and I take them everywhere I go. I was pretty excited for my academic planner and don't get me wrong... The agenda is beautiful and the size is perfect to travel around with. But they really add in unnecessary pages, like the cooking and finances. I wish there was an option to include these sections. Instead I could replace them with notes or blank pages. And the weekly overview section is too small to write in detailed notes or assignments due that day which was the biggest downside. There is just no room to write in anything more than like 3 words a line. It's very cute but that's all it really is. They need to provide bigger sizes.”

Helpful Report

Posted 4 years ago

Thanks for your feedback Alexis, I am sorry to hear you are not 100% happy with your agenda! This is very unusual feedback! I will be sure to pass this on as feedback for you, no problem at all! Best wishes, Alicia

Posted 4 years ago

“I bought a very nice frame for a picture which I had taken of the family dog, given the sentiment of it being a gift for my mothers 50th I found the frame to be good quality and aesteticly perfect. The print of the photo had been very similar to mine on screen which usually can be a gamble when trying a new print, I think it was an excellent end product when accompanied by the frame. One note for improvement would be a desire to see more print finnish options such as matte or gloss. Perhaps a grander range of customization to the texture of the surface, this only because I am picky about the glare from the lights. This being no detriment, I and my mum love the product, and the service was quick.”

Helpful Report

Posted 4 years ago

“This is honestly the worst planner I have bought. -The monthly pages are all bundled together -The weekly pages are all bundled together -The monthly notes/ goals/ to-do-list/ important dates/ wish list pages are all bundled together I have to flip between 3 different sections to see what my month to week will look like. Such a frustrating experience. Cannot use this.”

Helpful Report

Posted 4 years ago

Hi Nikki, We're really sorry to hear that planner wasn't suitable for your needs, thank you very much for the feedback. Papier Customer Support

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews