Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, efficient and timely delivery.”

Helpful Report

Posted 4 years ago

“Lovely quality and great dairies. Also the customer service is amazing, my diary arrived scratched and they offered a discount and reprint or to return for a full refund.”

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Posted 4 years ago

“I have ordered another daily planner (which I love), third one this year, but I am very sorry to say it's not been the same quality as before... Hardback seems like it doesn't fit well with inside, quality of paper is much worse then I received before (twice) you can actually see print through the page. I'm used to highest quality from Papier and I love the design of planner itself. It's just the finish of the product it's a bit disappointing.”

Helpful Report

Posted 4 years ago

Hi Gabriela, We're really sorry to hear your latest planner doesn't look like your previous ones, please send some clear photos over to support@papier.com and we'll be happy to help. Papier Customer Support

Posted 4 years ago

“Fantastic high quality product.”

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Posted 4 years ago

“Beautiful products, a joy to own and great presents. The photo books are beautiful. Highly recommend!”

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Posted 4 years ago

“Had a problem with my order and the customer service representative Sian was so helpful. She was able to accommodate the exact things I had requested and was really friendly.”

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Posted 4 years ago

“Love it! Love it!”

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Posted 4 years ago

“Papier provided a beautiful memories picture book for my mums memorial table. It was such a special touch on very sad day and helped us celebrate her life. Thank you xx”

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Posted 4 years ago

“Beautiful stationary, delivered quickly & always lovely quality.”

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Posted 4 years ago

“I am a junior college student that works and studies FULL TIME, so an agenda is essential in keeping me organized and I take them everywhere I go. I was pretty excited for my academic planner and don't get me wrong... The agenda is beautiful and the size is perfect to travel around with. But they really add in unnecessary pages, like the cooking and finances. I wish there was an option to include these sections. Instead I could replace them with notes or blank pages. And the weekly overview section is too small to write in detailed notes or assignments due that day which was the biggest downside. There is just no room to write in anything more than like 3 words a line. It's very cute but that's all it really is. They need to provide bigger sizes.”

Helpful Report

Posted 4 years ago

Thanks for your feedback Alexis, I am sorry to hear you are not 100% happy with your agenda! This is very unusual feedback! I will be sure to pass this on as feedback for you, no problem at all! Best wishes, Alicia

Posted 4 years ago

“I bought a very nice frame for a picture which I had taken of the family dog, given the sentiment of it being a gift for my mothers 50th I found the frame to be good quality and aesteticly perfect. The print of the photo had been very similar to mine on screen which usually can be a gamble when trying a new print, I think it was an excellent end product when accompanied by the frame. One note for improvement would be a desire to see more print finnish options such as matte or gloss. Perhaps a grander range of customization to the texture of the surface, this only because I am picky about the glare from the lights. This being no detriment, I and my mum love the product, and the service was quick.”

Helpful Report

Posted 4 years ago

“This is honestly the worst planner I have bought. -The monthly pages are all bundled together -The weekly pages are all bundled together -The monthly notes/ goals/ to-do-list/ important dates/ wish list pages are all bundled together I have to flip between 3 different sections to see what my month to week will look like. Such a frustrating experience. Cannot use this.”

Helpful Report

Posted 4 years ago

Hi Nikki, We're really sorry to hear that planner wasn't suitable for your needs, thank you very much for the feedback. Papier Customer Support

Posted 4 years ago

“I was so pleased with the quality and customer service. I will be using Papier again and again!!”

Helpful Report

Posted 4 years ago

“My diary is top quality! It’s beautiful to hold and look at, plus it has the most useful sections inside that I’ve every found. I love it and it’s worth every penny!”

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Posted 4 years ago

“This is my third wellness journal purchase from Papier, and I know I will continue to purchase my wellness journals from Papier in the future. I love how many design options there are, the fact that you can customize your notebooks, and I love how the pages are set up. I live in the US, but still received my order quickly. Can’t recommend enough!”

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Posted 4 years ago

“I had a great experience when I asked for help via their online chat - they were very happy to assist and did so quickly, thank you!”

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Posted 4 years ago

“Super cute and super convenient!!”

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Posted 4 years ago

“I just received the Sand Dune Daily Planner in the mail today, and I am absolutely blown away with the quality of these planners!! I love how you are able to customize it and make it unique to you. I have been looking for a quality planner for so long, and I am so happy to have finally found one! If you are like me and love to write things down and see it all on paper in a cute, artsy manner, Papier is for you!! I also received my order 2 days before it was supposed to arrive, which was super exciting! Definitely would buy again, and would recommend you get one too!”

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Posted 4 years ago

“Lovely choice of cards and delivered on time.”

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Posted 4 years ago

“Great quality cards with really speedy delivery”

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Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews