Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used you for our wedding invites. Great choice and some lovely ideas we hadn't even thought of so thank you! Easy to configure something personal and we loved the quality! Wouldn't hesitate to recommend!”

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Posted 4 years ago

“I ordered personalized place cards for my small wedding from Papier. The border on the place card was completely off set. Crooked entirely. I assume this was a one off so I reached out and they immediately put in a replacement order for me. This time I receive them and each place card is crooked but slightly different. Some are more offcentered than others. This is not hard. You are a printing company. Print it straight. Clearly no one is looking over the orders before they get sent to the printer. Company is reprinting a THIRD set. Let's see what happens. They also would not offer me a full refund, only 20%. I will never order from here again.”

Helpful Report

Posted 4 years ago

I am so sorry to hear you had this trouble here Sarah! We are sincerely sorry for the disappointment caused here; we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Best wishes, Alicia

Posted 4 years ago

“Very happy! Thank you! Everything perfect!”

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Posted 4 years ago

“Very happy with the product”

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Posted 4 years ago

“Lovely product. Prompt delivery. Make nice gifts.”

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Posted 4 years ago

“The product is usually great but the dispatch time is terrible - you really cannot trust the expected delivery date you are quoted on the website. If you want to order make sure it is well in advance of when you need it - I have been let down at Christmas and for a birthday..”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you have had this trouble with your delivery, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“Great range of useful products and designs. High quality end products with fast delivery.”

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Posted 4 years ago

“Good print quality beautifully framed and promptly delivered. Thank you.”

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Posted 4 years ago

“The book is beautiful. It arrived wrapped in tissue paper. The process of designing the book was easy and the book arrived just a few days after uploading the photos. Highly recommend using Paier for gifts or for yourself.”

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Posted 4 years ago

“I had such a great experience with Papier. I ordered a personalized journal for a close friend's wedding, on very short notice. It came within days and was beautifully done.”

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Posted 4 years ago

“Beautiful stationery! I love the selections on the website, the fast delivery and great customer service.”

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Posted 4 years ago

“I bought a personalized wellness planner. I am very underwhelmed with its contents, considering the attention to detail with the cover. Apparently that’s where the buck stops. Due to the personalization, I can’t return it for a refund. Hopefully this helps anyone else if they’re interested in a wellness planner, they can see exactly what they get.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you are not 100% happy with your order, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“love it, the only place i would buy notebooks from”

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Posted 4 years ago

“love it, the only place i would buy notebooks from”

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Posted 4 years ago

“Fantastic products, quick delivery!”

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Posted 4 years ago

“Bought the mid-year calendar and it's awful. I hate it. All views are grouped together which makes it really difficult to navigate. Monthly views are at the beginning, the goals are in the middle and the weekly views are at the end. It's such an awful user experience. You need to flip through pages to find what you want. Ugh.. plus the paper is so thin that you can see through. Such a waste of money.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you are not happy with your Mid Year diary, this is very unusual feedback! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“A great range of beautiful, high quality products. The ability to personalise your item is an added bonus. Perfect for presents but I may treat myself too!”

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Posted 4 years ago

“We were absolutely thrilled with our album. The company sorted out a bit of a hitch with our order, which was completely my fault, with no fuss at all. Very easy to navigate the site too which is a real bonus. Well done!!”

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Posted 4 years ago

Thanks for such a great review Jab - looking forward to seeing you again! Best wishes, Alicia

Posted 4 years ago

“I’m in love with my new academic planner!! I got it personalized and it makes me so happy!! It’s great for tracking moods too!”

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Posted 4 years ago

So glad to hear that you love your new Planner Urmom! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Ordered a Father's Day photobook. The website said I should get my order by 3/9/21 if ordered on that day, calculating one day for printing, two days for postage. I ordered it end of August, and I'm still waiting. Yes, company may say delay is due to covid related issues but covid was definitely an issue even in August. Website made false promises and when you've put in all the effort to add photos, organise them, add wording etc you then find out at checkout, the order was going to be later than Father's Day . I was told 7/9/21 but it's 16/9/21 and I'm still waiting. Not happy! Will not order from this website again.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you had this issue here, this is very disappointing to hear. If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews