Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order was a little damaged but they sent me a replacement really quickly and free of charge. Great service!”

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Posted 4 years ago

“Alicias customer service was excellent. Speedy and super helpful. Will shop again!”

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Posted 4 years ago

Thanks so much for your kind feedback Leanne! Looking forward to seeing you again soon! Alicia :)

Posted 4 years ago

“Such beautiful quality. It came exactly how it looks on the website.”

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Posted 4 years ago

“Excellent good quality products. Recommended.”

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Posted 4 years ago

Thanks so much Oliver! All the best, Alicia :)

Posted 4 years ago

“The products are pricey but the products are beautiful and beautifully presented. I chose not to customise mine. I tried but found it tricky. That may just be me. It doesn’t effect the rating I have given. I was delighted with the quality and hope to use Papier again either as another treat for myself or a gift.”

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Posted 4 years ago

“Ordered a beautiful diary, only criticism is that it is too tightly bound and therefore difficult to keep it open when writing in it.”

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Posted 4 years ago

“I love papier!! Recommend there journals and planners to everyone”

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Posted 4 years ago

“Brilliantly Matty finished.”

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Posted 4 years ago

“I ordered the mini and was very disappointed with the quality. The book is so tightly bound I can barely get the pages open. The cover photo is also much darker than the original photo and you can't even see our faces. Not worth it :(”

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Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“Perfect for our lemon themed wedding in Italy!”

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Posted 4 years ago

Wow what a lovely set up! Thanks so much Selina - we hope you had an amazing day and thanks for making Papier a part of it! Best wishes, Alicia

Posted 4 years ago

“Ordered a beautiful, personalised journal. There was so many designs to choose from and different type faces for the personalisation. My order arrived quickly and was beautifully packaged.”

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Posted 4 years ago

“Great quality and customer support. Love it”

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Posted 4 years ago

“We used you for our wedding invites. Great choice and some lovely ideas we hadn't even thought of so thank you! Easy to configure something personal and we loved the quality! Wouldn't hesitate to recommend!”

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Posted 4 years ago

“I ordered personalized place cards for my small wedding from Papier. The border on the place card was completely off set. Crooked entirely. I assume this was a one off so I reached out and they immediately put in a replacement order for me. This time I receive them and each place card is crooked but slightly different. Some are more offcentered than others. This is not hard. You are a printing company. Print it straight. Clearly no one is looking over the orders before they get sent to the printer. Company is reprinting a THIRD set. Let's see what happens. They also would not offer me a full refund, only 20%. I will never order from here again.”

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Posted 4 years ago

I am so sorry to hear you had this trouble here Sarah! We are sincerely sorry for the disappointment caused here; we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Best wishes, Alicia

Posted 4 years ago

“Very happy! Thank you! Everything perfect!”

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Posted 4 years ago

“Very happy with the product”

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Posted 4 years ago

“Lovely product. Prompt delivery. Make nice gifts.”

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Posted 4 years ago

“The product is usually great but the dispatch time is terrible - you really cannot trust the expected delivery date you are quoted on the website. If you want to order make sure it is well in advance of when you need it - I have been let down at Christmas and for a birthday..”

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Posted 4 years ago

Hi there - I am so sorry that you have had this trouble with your delivery, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

“Great range of useful products and designs. High quality end products with fast delivery.”