Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the wellness journal template and variety of covers. Was super disappointed at the quality of foil print, its unfortunately a detriment to the designs. Would like to see the interludes between months be refreshed occasionally as a regular user”

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Posted 2 years ago

“I think your products are great! I loved being able to sample, I struggled to find that option with other sites.”

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Posted 2 years ago

“Every year, I purchase a new Papier planner with a unique design, which I can personalize with my name. I know that when I order a Papier product, I am guaranteed superior quality, so I return year after year for my stationery needs.”

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Posted 2 years ago

“I purchased a personalised notebook for a friend and she loved it I love the small details you can personalise on all notebooks but the photos I was able to add were amazing and the quality of the notebooks are fantastic”

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Posted 2 years ago

“Good quality products, brand offers a wide range to fit different personal styles, needs and preferences. Options to customise journals / planners. Fast shipping, fun packaging that is in line with their overall branding whilst also being eco-conscious in terms of minimising waste. The higher pricing is worth the experience - 100% recommend.”

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Posted 2 years ago

“Great quality, beautiful design. Quick shipping!”

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Posted 2 years ago

“I LOVE these beautiful planners and recipe book. They are both so well made and beautifully designed. I so appreciate them!”

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Posted 2 years ago

“Fast processing and delivery time, product was as described, great quality.”

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Posted 2 years ago

“Great quality and delivered on time!”

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Posted 2 years ago

“LOVE LOVE LOVE! I use the bespoke notebooks to send to one-to-one clients as a treat. The quality of the paper makes what they write in them have more importance.”

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Posted 2 years ago

“Quality of card was not great for the price, and delivery took 6 days instead of next day delivery so it missed the event.”

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Posted 2 years ago

So sorry to hear this, Emily! We've processed a refund on the postage fee paid to compensate the delay. With regards to the quality, do feel free to reach out to us at support@papier.com with photos of the item so we can look into this further. Papier CS Team

Posted 2 years ago

“I really love the front but I would have liked the back to be blank so that we can write on that side as well.. it would be great if there was an option on the classic or thin boarder cards to have a white back…”

Helpful Report

Posted 2 years ago

Thanks for your feedback, Elisabeth - I'm sorry to hear that! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 2 years ago

“There was no way to show who sent the gift or wish them a Happy whatever. I had to ask if the recipient got the journal because no shipping or delivery confirmation. Very poor. Won’t use again.”

Helpful Report

Posted 2 years ago

Sorry to hear that! I can see from the tracking that your order is marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. We do have a free gift message option for orders of any gift products, but I'll certainly pass your feedback forwards on this! Papier CS Team

Posted 2 years ago

“Great quality cards”

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Posted 2 years ago

“Very good quality and super cute designs.”

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Posted 2 years ago

“I had an error in my order which was completely my mistake and papier customer support was amazing. I got a response at 9PM at night from a friendly helpful member of the team. They helped me resolve quickly at no extra cost and made me feel so relieved. I cannot recommend papier enough excellent quality products to boot!”

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Posted 2 years ago

“I was having problems with a very old photo I had sent over to be used for a Birthday card. Melissa tirelessly helped me sort it out with patience and advice well into the lateness of the evening. All I say it was fantastic customer service.”

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Posted 2 years ago

“This is the BEST planner out there - thanks Papier!”

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Posted 2 years ago

“We were impressed how quickly a customized planner came for my daughter’s birthday. She loved it!”

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Posted 2 years ago

“Excellent choice of cards”

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Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews