Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super disappointed with Papier putting their logo beneath my personalization on their planner. I used a saved design and the proof did not show this. When I received my product, their logo was badly shoved beneath my personalization. It looks terrible. For my next planner, I’ll change brands.”

Helpful Report

Posted 2 years ago

So sorry to hear this, Lucy! I can see Ellie processed a partial refund for the disappointment. We will of course pass on your feedback to our product team going forwards. Papier CS Team

Posted 2 years ago

“Paper is the best company for custom planners, journals and notebooks. If you’re a professional planner or casual journal writer papier is the place to go for your needs!”

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Posted 2 years ago

“I love my Papier products, excellent quality, cute and helps me stay organised.”

Helpful Report

Posted 2 years ago

“Everything except for the sticky notes (which aren’t sticky) is excellent quality. I’d like a pocket in the diary, or an elastic band round it - for important things that I need to have in it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jess - I'll certainly pass this on! With regards to the sticky notes, I'm so sorry to hear this - please feel free to get in touch with us at support@papier.com with photos of the issue so we can arrange a solution for you. Papier CS Team

Posted 2 years ago

“Quite pricey but good books”

Helpful Report

Posted 2 years ago

“Great! Second time buying”

Helpful Report

Posted 2 years ago

“I really love the photo cards, they always come out so beautifully. Thank you!”

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Posted 2 years ago

“Great quality and easy to use, highly recommend their photo books.”

Helpful Report

Posted 2 years ago

“I purchased personalized stationery for an 11 year old friend. She was thrilled with the pleasing animals on both sides of the paper. I was impressed with the quality of the stock for the stationery and the envelopes. I would definitely order again!”

Helpful Report

Posted 2 years ago

“Poor quality product and poor unempathetic customer service”

Helpful Report

Posted 2 years ago

I'm so sorry to hear this! I can see Ellie has arranged a full refund for you. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 2 years ago

“Beautiful diary. Excellent service and delivery”

Helpful Report

Posted 2 years ago

“Thought my books were very expensive for paper and photo quality, particularly given I bought three books. Also the text on front of book was over the photo and I’m sure this wasn’t the case in the preview.”

Helpful Report

Posted 2 years ago

Sorry to hear about the disappointment with your photobooks, Christine! Please feel free to get in touch with us at support@papier.com with photos of the issues so we can look into this for you. Papier CS Team

Posted 2 years ago

“It was for me and my girlfriends 1 year anniversary”

Helpful Report

Posted 2 years ago

“Delighted to receive Papier floral peonies diary/notebook for my desk! Simply lovely and so beautifully wrapped! Looking forward to ordering a new Diary for next year.”

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Posted 2 years ago

“Had a papier academic planner last year and was very pleased with it, so I got a midyear one for this year, because I’m not in school any longer. Unfortunately I’m very disappointed with this one and wouldn’t order again. The paper is thinner and feels cheap, all of the nonsense holidays (international day or happiness? World book day?) weren’t on my previous planner and use up space and doesn’t add anything, and the layout is bad but I don’t want to go back to the academic planner because it had a lot of extra stuff.”

Helpful Report

Posted 2 years ago

So sorry to hear about the disappointment here! I'll definitely pass your feedback on. Regarding the quality, please feel free to contact us at support@papier.com with photos of the item so we can arrange a solution for you. Papier CS Team

Posted 2 years ago

“I’ve ordered two things from Papier. Wedding thank you cards which were lovely quality and a Father’s Day mini photobook which was awful quality. In future I’ll only order printed items that I can get a sample of first and won’t use Papier for photo books in future.”

Helpful Report

Posted 2 years ago

So sorry to hear about the disappointment with your photobook, Katie! Please feel free to reach out to us with photos of the issue to support@papier.com so we can look into this for you. Papier CS Team

Posted 2 years ago

“The mid year diary is lovely, although would be nicer with a fabric cover. The pens unfortunately are dry and don't work. The customer service was excellent and they sent me a new packet, but unfortunately they are also dry so I can't give a good review for the product.”

Helpful Report

Posted 2 years ago

Oh no - so sorry to hear that, Elizabeth! Please feel free to get in touch with us at support@papier.com with photos of the issue and we can of course arrange a solution for you. Papier CS Team

Posted 2 years ago

“I’ve always loved Papier, it was my go to for gift giving and I always got their planners and journals every year. However I was very disappointed with my purchase last month because I had paid $39.99 for the express shipping (which pushed me well over what I had intended to spend) for some gifts I had ordered and when it looked that they were behind schedule to arrive I emailed customer support. Customer support assured me that they would arrive in time and they did not. I had to leave for a trip with no gifts for people who were very much looking forward to receiving them. Was a very disappointing experience and discouraged me from purchasing from Papier again.”

Helpful Report

Posted 2 years ago

So sorry to hear this, Mary! We've processed a shipping refund to compensate the trouble. Papier CS Team

Posted 2 years ago

“I’m very disappointed that the special card i designed and ordered arrived after the event- my daughter’s wedding!!! Its expected delivery date was 26 June in time for the wedding inn 29th June. It didn’t arrive till 1st JULY!!!! The photo book was of good quality although some photos were blurry- something that most digital photo book companies alert you to when you upload the photo. Not sure why Papier doesn’t have this filter alert? I would appreciate a full refund for this very poor service. This would restore my confidence in your company. Thanks.”

Helpful Report

Posted 2 years ago

So sorry to hear about the delivery trouble - we've processed a postage refund for the card to compensate the delay. With regards to the photobook, please feel free to get in touch with us at support@papier.com with photos of the issues so we can arrange a solution for you! Papier CS Team

Posted 2 years ago

“The ease of website use and quality of the finished photobook exceeded all of my expectations. Thank you so much Papier. I will certainly be using you again.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews