Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love my schedule! I wish I could make one without the logo so prominent on the front. I also would love to be able to edit the photo layout or have more options with photo layouts.”

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Posted 2 years ago

“The card never arrived, so can I have a refund”

Helpful Report

Posted 2 years ago

So sorry to hear that, Matthew! We've processed a refund for you. Papier CS Team

Posted 2 years ago

“Beautiful cards, lovely quality and quick delivery. Thank you very much Papier :)”

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Posted 2 years ago

“Order arrived one week after shipping, despite being sent on first class”

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Posted 2 years ago

So sorry for the delivery trouble here! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 2 years ago

“Great product and design. I would only suggest to use thicker paper for the ones who loves to use ballpens.”

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Posted 2 years ago

“The designs are beautiful! It was hard to choose the one I wanted. I love being able to see the pages before buying. Wish the planners were organized by month, though. I didn’t realize they’re grouped by page type when I made my purchase. I thought it was grouped that way online just as an example.”

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Posted 2 years ago

“I got the photobook for my best friends birthday and she absolutely loved it, it so beautifully captured so many of our memories!”

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Posted 2 years ago

“I ordered a personalised Guest Book for my wedding, on receipt of the guest book there was a slight misprint on the photograph of my Husband. With only 5 days to go before the wedding Papier were super helpful reprinted and posted with special delivery to ensure a perfect guest book was received prior to our special day. Can't fault the service and the second guest book was perfect.”

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Posted 2 years ago

“Lovely personalised cards. Great quality and quick delivery.”

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Posted 2 years ago

“Overall cute stuff, may have just ordered an item that was kind of a dud”

Helpful Report

Posted 2 years ago

I'm sorry to hear you're not 100% happy with your order! Please feel free to reach out to us at support@papier.com with photos of the item so we can assist with a solution for you. Papier CS Team

Posted 2 years ago

“Nice quality”

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Posted 2 years ago

“I have been buying different Papier products for about 4 years now and have been very pleased with the style, quality and practical aspects of each product. I particularly favour the diaries and the financial planner for organising my life.”

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Posted 2 years ago

“Lovely notebook, but it arrived without the personalised gift card. Contacted customer services who responded quickly. I was informed that unfortunately they don't send gift cards separately so gave me a 10% refund. No personalised gift card made the gift less special. I won't order from this company again.”

Helpful Report

Posted 2 years ago

I'm so sorry that the free gift note wasn't included in your order - I can confirm this error has been passed on to our printers and your partial refund processed. Apologies again for the negative experience here! Papier CS Team

Posted 2 years ago

“Beautiful card for Father’s Day I personalised it and it couldn’t have been easier. Great value and arrived quickly too.”

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Posted 2 years ago

“I have loved papier for years now. Literally checked my order history and I’ve order 15 notebooks/journals over the last 3 years. A papier journal will always make the most special gift🧡”

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Posted 2 years ago

Wow, that's wonderful - thanks so much for your kind feedback, Grace! Papier CS Team

Posted 2 years ago

“I custom printed menus for my 21st birthday dinner and they were fabulous! The quality of the paper and envelopes as well as the printing was perfect! Would 100% recommend this company, quick delivery as well :)”

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Posted 2 years ago

“Papier has lots of great options and is very easy to customize. The print quality is wonderful!! I had a great time creating an elegant full wedding suite with all of the customizations and little details that I dreamed of.”

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Posted 2 years ago

“Good quality products but I won't be able to buy again”

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Posted 2 years ago

“Lovely, but card and print too small. My fault for not looking at that more closely. Just don’t make that same mistake if you order.”

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Posted 2 years ago

“I was very pleased with the card i personalised with Papier. It was so easy to do and I received it promptly in the post. It looked very clean cut and professional.”

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Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews