Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered all of my wedding stationary through papier. There was a slight fault with one of the items but papier immediately resolved the issue. Their customer support was amazing and quick. They saved the day with our wedding being only two weeks away! Thanks so much.”

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Posted 1 year ago

“I've been ordering my academic planner from Papier for YEARS and they never disappoint. Every design I've picked out has been gorgeous and I've had no problems with customization or customer service. Amazing service that I will continue to use in the future.”

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Posted 1 year ago

“Delighted with the quality of the photobook from Papier - and speed of receiving the finished article. Thank yo so much!”

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Posted 1 year ago

“The paper is smooth to the touch, and the books hold up extraordinarily well - despite bouncing around my bag on a daily basis! I love the cover options and the ability to personalise the product.”

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Posted 1 year ago

“Our Papier wedding invites and place names were beautiful. They were so easy to personalise via the website and delivered shortly after. Stress and hassle free.”

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Posted 1 year ago

“Easy to put together by dragging photos onto the image. Unfortunately the quality of the print is hugely diminished by the fact that the paper used to print onto is not thick enough and this means the framed print is wrinkly and cheap looking. Disappointed- I love the quality of the notepads!”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your message - we're so sorry to hear that your framed print is appearing wrinkly! Could you please send some images across to support@papier.com so that we can look into this further for you and help with a suitable solution? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

“Poor quality, not worth what I paid. I got the mid-year spiral bound Diary. The paper is so thin you can see whatever is on the other side with ease. The cover is a thin cheap plastic material with streaks on the block colour where it's been poorly printed. The cover colour is also not as vibrant as it shows on the website. I spent £25 on this I think it's more worth £10.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for leaving your feedback - we're so sorry to hear that your item received has left you disappointed. If you could please send some additional images across to support@papier.com we'd love to look into this further for you and help sort a suitable solution! Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Amazing company. I always look here for presents and personalised stationary.”

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Posted 1 year ago

“The care and speed that went into shipping my item just shows how much they care about my business!”

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Posted 1 year ago

“I have a hard time keeping track of my days, and my daily planner has been so helpful in organizing my life. It is a little bit pricy, so I was initially conflicted about purchasing, but it was so worth it. It's SO cute too!🩷”

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Posted 1 year ago

“I absolutely love your products. I was given a book by a friend and it was the perfect gift. I have subsequently bought 2 books for daughter's, and will continue to shop from your website. What a great find. Thank you!”

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Posted 1 year ago

“Very easy process to create the card. It came quickly and is stunning. The photos are well printed and the card feels expensive.”

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Posted 1 year ago

“I ordered a wedding invitaion sample and never recived it. And it's been an entire month since it was estimated to get here.”

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Posted 1 year ago

We're sorry to hear that! I've dropped you a message so we can urgently organise a replacement for you. Papier Customer Service Team

Posted 1 year ago

“Love my papier planner! This was my second time buying from them and definitely won't be my last!”

Helpful Report

Posted 1 year ago

“Good quality product, easy to personalise, fast delivery, as shown online.”

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Posted 1 year ago

“This is poorly made. The cover won’t last a month. I also do not appreciate the “new” holidays that are e pushed.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that, if there is any damage to the cover of your diary please send a photo to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“Overall very good but the quality of the items and packaging has clearly gone down over the past few years which is disappointing.”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear that you've been disappointed by the quality in your recent order, this does not sound up to our typical standards! Could you please send some pictures of the item received, and the packaging if you still have this to support@papier.com so that we can look into this further for you and help with a solution? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“This time I ordered stationary for my son. It’s cute, sophisticated, and great quality all at the same time. I had previously ordered the design that said est. (date) and I wish you would bring they back since I’m all out!”

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Posted 1 year ago

“I’ve been trying to enjoy my Papier pen for over a year. None of the Papier pen refills work. NOT ONE. I ordered two packs when I ordered my pen (6 total ink refills) - some write about a paragraph’s worth of text and then start drying out, and some only write whispers of ink as though they’re at the end of their life already. The pen itself is lovely. I’ve ordered ink refills from another company to fill the Papier pen. Would NOT recommend the ink refills, thus can’t recommend the Papier pen since my whole reason for buying the pen was to use ink refills.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback - we're so sorry to hear that you've had trouble with your ink refills for your pen. Please do send us an email at support@papier.com so that we can help further with a solution. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Still not received my package”

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Posted 1 year ago

Hi Paige, So sorry to hear that you have not yet received your parcel! Could you please send us a message at support@papier.com so we can help track this package for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews