Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality, not worth what I paid. I got the mid-year spiral bound Diary. The paper is so thin you can see whatever is on the other side with ease. The cover is a thin cheap plastic material with streaks on the block colour where it's been poorly printed. The cover colour is also not as vibrant as it shows on the website. I spent £25 on this I think it's more worth £10.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving your feedback - we're so sorry to hear that your item received has left you disappointed. If you could please send some additional images across to support@papier.com we'd love to look into this further for you and help sort a suitable solution! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Amazing company. I always look here for presents and personalised stationary.”

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Posted 2 years ago

“The care and speed that went into shipping my item just shows how much they care about my business!”

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Posted 2 years ago

“I have a hard time keeping track of my days, and my daily planner has been so helpful in organizing my life. It is a little bit pricy, so I was initially conflicted about purchasing, but it was so worth it. It's SO cute too!🩷”

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Posted 2 years ago

“I absolutely love your products. I was given a book by a friend and it was the perfect gift. I have subsequently bought 2 books for daughter's, and will continue to shop from your website. What a great find. Thank you!”

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Posted 2 years ago

“Very easy process to create the card. It came quickly and is stunning. The photos are well printed and the card feels expensive.”

Helpful Report

Posted 2 years ago

“I ordered a wedding invitaion sample and never recived it. And it's been an entire month since it was estimated to get here.”

Helpful Report

Posted 2 years ago

We're sorry to hear that! I've dropped you a message so we can urgently organise a replacement for you. Papier Customer Service Team

Posted 2 years ago

“Love my papier planner! This was my second time buying from them and definitely won't be my last!”

Helpful Report

Posted 2 years ago

“Good quality product, easy to personalise, fast delivery, as shown online.”

Helpful Report

Posted 2 years ago

“This is poorly made. The cover won’t last a month. I also do not appreciate the “new” holidays that are e pushed.”

Helpful Report

Posted 2 years ago

Hi Claire, we're sorry to hear that, if there is any damage to the cover of your diary please send a photo to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Overall very good but the quality of the items and packaging has clearly gone down over the past few years which is disappointing.”

Helpful Report

Posted 2 years ago

Hi there, We're so sorry to hear that you've been disappointed by the quality in your recent order, this does not sound up to our typical standards! Could you please send some pictures of the item received, and the packaging if you still have this to support@papier.com so that we can look into this further for you and help with a solution? Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“This time I ordered stationary for my son. It’s cute, sophisticated, and great quality all at the same time. I had previously ordered the design that said est. (date) and I wish you would bring they back since I’m all out!”

Helpful Report

Posted 2 years ago

“I’ve been trying to enjoy my Papier pen for over a year. None of the Papier pen refills work. NOT ONE. I ordered two packs when I ordered my pen (6 total ink refills) - some write about a paragraph’s worth of text and then start drying out, and some only write whispers of ink as though they’re at the end of their life already. The pen itself is lovely. I’ve ordered ink refills from another company to fill the Papier pen. Would NOT recommend the ink refills, thus can’t recommend the Papier pen since my whole reason for buying the pen was to use ink refills.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your feedback - we're so sorry to hear that you've had trouble with your ink refills for your pen. Please do send us an email at support@papier.com so that we can help further with a solution. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Still not received my package”

Helpful Report

Posted 2 years ago

Hi Paige, So sorry to hear that you have not yet received your parcel! Could you please send us a message at support@papier.com so we can help track this package for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 2 years ago

“I still keep a paper organizer, but need it to be sturdy when I carry it around, and throw it in my bag. This one I bought isn't great because it's not laminated on the covers.”

Helpful Report

Posted 2 years ago

Hi Vicki, We're so sorry to hear that your disappointed with your spiral planner! Please could you pop over a message to support@papier.com so that we can look into this for you and help with a solution? Papier CS Team

Posted 2 years ago

“An excellent product back with efficient service. Thank you!”

Helpful Report

Posted 2 years ago

“Beautiful stationery. I use the personalised cards which I know people have framed. Classy and super quality”

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Posted 2 years ago

“Love these notebooks, quality is great and always beautiful. I love the mid year calendar ones, great for keeping track of what I’m doing and when!”

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Posted 2 years ago

“Never received the notebook”

Helpful Report

Posted 2 years ago

Hi Nicole, we're sorry to hear this! We've dropped you a message so we can either locate the package for you or send out a replacement. Papier Customer Service Team

Posted 2 years ago

“I adore my personalised journal and will definitely buy more for myself and for gifts in the future”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews