Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really beautiful quality. An item was missed out of my order but the customer service was great and they sent me the missing item immediately. Will be ordering again. Would also make a lovely gift”

Helpful Report

Posted 2 years ago

“My go to place for personal quality cards and stationery. I always get great delight from people who receive a papier card.”

Helpful Report

Posted 2 years ago

“Love the planner!! Just wish it started in July.”

Helpful Report

Posted 2 years ago

“I LOVE using Papier for all of my card and little gifting bits!”

Helpful Report

Posted 2 years ago

“I love the aesthetics of my planner, I was disappointed that it's not a hard-back, its a bit flimsy considering the price, I think I would go to a physical shop in future to save money and get exactly what I'm looking for.”

Helpful Report

Posted 2 years ago

Sorry to hear about the disappointment with your spiral diary, Emma! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 2 years ago

“Excellent quality! Beautifully made and well organized!”

Helpful Report

Posted 2 years ago

“This is my 2nd year ordering an Academic Planner from Papier! I absolutely love their academic planners and the ability to customize products to make it unique is so awesome!”

Helpful Report

Posted 2 years ago

“Cover was not what I was expecting and I would appreciate a more detailed and organized daily planner within the pages for this price.”

Helpful Report

Posted 2 years ago

So sorry to hear that! Please feel free to get in touch with photos of the item at support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 2 years ago

“this diary ATE DOWN, everything is beautiful and my sister loved it. perfect for her new job!”

Helpful Report

Posted 2 years ago

“Loved using Papier for our wedding stationery. They were kind enough to alter a template to make it fit larger words. Would highly recommend.”

Helpful Report

Posted 2 years ago

“I am planning a wedding for September of 2025 and I was looking for samples and idas for invitations, thank you cards, etc. Papier sent a free customized sample inviation with the information I was able to put in to match the invitation to my wedding theme.”

Helpful Report

Posted 2 years ago

“I placed an order for 2 journals and a planner. The hard cover journals were fine - cute covers and decent quality if a bit pricey. The spiral soft cover planner arrived damaged due to the very poor quality of the soft cover. When I emailed and noted this (with pictures) and asked to replace it with a hard cover version as the issue was in the quality of the actual soft cover, I was told I could either replace the poor quality item identically, or get 20% off a reorder in the hard cover. There was NO option for a refund on a damaged item of poor quality. With other, very high quality journal companies to choose from with much better customer service, I am mind boggled that they are unwilling to make the situation right. I will not be buying from them again. I do not feel valued as a customer.”

Helpful Report

Posted 2 years ago

So sorry to hear this, Jennifer! I can see Danielle has now assisted with full credit to your account. Thanks for your feedback and apologies again for the disappointing experience here! Papier CS Team

Posted 2 years ago

“Beautifully made cards and efficient delivery!”

Helpful Report

Posted 2 years ago

“Fantastic, quick service of a beautiful high quality Thank you card for wedding gifts. I uploaded my own photograph … it exceeded my expectations!”

Helpful Report

Posted 2 years ago

“Beautiful books and very quick delivery with monogramming!”

Helpful Report

Posted 2 years ago

“I love Papier and all their products!!”

Helpful Report

Posted 2 years ago

“Great products and great customer service. A couple of my things were left out of the original package, but once I contacted Papier, they got my products to me in no time! I love the planner and the pin writes really well!”

Helpful Report

Posted 2 years ago

“What a nightmare. I have made many photobooks over the years and this is by far the most clunky. You can’t even edit your photos. I was advised that the photos need to fit before downloading them! How ridiculous. Gave up after 4 hours and used a reputable company.”

Helpful Report

Posted 2 years ago

So sorry to hear this! We are constantly working to improve the website experience based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 2 years ago

“I absolutely love my planner. I have been looking for a planner that is not overwhelming with unnecessary pages, prompts and a good amount of space to write. This planner meets on my needs. The paper quality is great and I love that could my personalize my cover.”

Helpful Report

Posted 2 years ago

“Beautiful product! Great service:)”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,470 reviews