Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved using Papier for our wedding stationery. They were kind enough to alter a template to make it fit larger words. Would highly recommend.”

Helpful Report

Posted 1 year ago

“I am planning a wedding for September of 2025 and I was looking for samples and idas for invitations, thank you cards, etc. Papier sent a free customized sample inviation with the information I was able to put in to match the invitation to my wedding theme.”

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Posted 1 year ago

“I placed an order for 2 journals and a planner. The hard cover journals were fine - cute covers and decent quality if a bit pricey. The spiral soft cover planner arrived damaged due to the very poor quality of the soft cover. When I emailed and noted this (with pictures) and asked to replace it with a hard cover version as the issue was in the quality of the actual soft cover, I was told I could either replace the poor quality item identically, or get 20% off a reorder in the hard cover. There was NO option for a refund on a damaged item of poor quality. With other, very high quality journal companies to choose from with much better customer service, I am mind boggled that they are unwilling to make the situation right. I will not be buying from them again. I do not feel valued as a customer.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jennifer! I can see Danielle has now assisted with full credit to your account. Thanks for your feedback and apologies again for the disappointing experience here! Papier CS Team

Posted 1 year ago

“Beautifully made cards and efficient delivery!”

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Posted 1 year ago

“Fantastic, quick service of a beautiful high quality Thank you card for wedding gifts. I uploaded my own photograph … it exceeded my expectations!”

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Posted 1 year ago

“Beautiful books and very quick delivery with monogramming!”

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Posted 1 year ago

“I love Papier and all their products!!”

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Posted 1 year ago

“Great products and great customer service. A couple of my things were left out of the original package, but once I contacted Papier, they got my products to me in no time! I love the planner and the pin writes really well!”

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Posted 1 year ago

“What a nightmare. I have made many photobooks over the years and this is by far the most clunky. You can’t even edit your photos. I was advised that the photos need to fit before downloading them! How ridiculous. Gave up after 4 hours and used a reputable company.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We are constantly working to improve the website experience based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 1 year ago

“I absolutely love my planner. I have been looking for a planner that is not overwhelming with unnecessary pages, prompts and a good amount of space to write. This planner meets on my needs. The paper quality is great and I love that could my personalize my cover.”

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Posted 1 year ago

“Beautiful product! Great service:)”

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Posted 1 year ago

“Really disappointed with the quality of the spiral bound books. I personalised 3 books for 3 different peoples birthdays. When they arrived, I was shocked to see that the front cover was really flimsy (not very thick gsm) and felt almost just a bit thicker than the paper inside the book. Also the back cover of all 3 books is cream, as opposed to keeping the pattern or colour the same on the back design, this made the notebook look a bit cheap. Finally, there was a small QR code printed on the inside of the front cover which again to makes the book feel messy/less professional. The only positive was that the printing quality was good/accurate colours to what you see online. One of the books which arrived had a bent corner, which after emailing customer services, Papier did kindly replace for me. For £20 per notebook (spent £60 altogether) I expected much better quality. I wouldn't purchase these spiral bound books again, and think the hardbacks might be more value for money?”

Helpful Report

Posted 1 year ago

I'm so sorry to hear about the disappointment with your order, Hana. We are constantly working to improve our products based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 1 year ago

“Papier's productivity planners have made a huge impact on my life and career - they're truly remarkable. I'm gutted they're currently out of production and hope they'll be back as soon as possible.”

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Posted 1 year ago

“extremely cute and useful”

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Posted 1 year ago

“Such amazing quality for a good price! I also love that you can customize the covers on them!”

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Posted 1 year ago

“It's a really cute mid-year planner! I love the option to personalise it and truly make it my own. Delivery was also super quick!”

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Posted 1 year ago

“I'm really pleased with my new diary, however I had a few issues receiving it. I was told by royal mail that the address was unreadable on the parcel so they were returning it to sender. I contacted Papier and they were really helpful and quick to send out another one, and assured me that the returned diary would be recycled properly. The original diary did end up actually making it to me after I had spoken to royal mail however all the pages were in the wrong order making it slightly useless as a diary. If I hadn't already got another one on the way I would have been more annoyed and had to organise another one. Thankfully the second diary seems fine. Really good costumer service but just slightly annoyed by the waste caused by a lack of attention to detail.”

Helpful Report

Posted 1 year ago

So sorry to hear about the trouble here, Lottie. This is of course not in line with our usual standards and will be investigated by our production team. Papier CS Team

Posted 1 year ago

“I bought beautiful cards for my mother who loved them so much she asked me to buy more of the same when they ran out.”

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Posted 1 year ago

“Excellent products, including wedding album and stationary. Great quality- had one small complaint dealt with quickly and reasonably. Very happy with Papier and will continue to use them.”

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Posted 1 year ago

“The wrong order showed up. It was a disappointing experience, was unable to give my wife her birthday gift. Overall, the album looked nice, it was just the wrong album.”

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Posted 1 year ago

So sorry to hear about this error, Nick! I can see Nicole has replaced this for you and processed a partial refund, but please do get back in touch if you need anything else. Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,441 reviews