Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wonderful gift that my friend loved!”

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Posted 2 years ago

“So obsessed with my new planner - it turned out perfect!”

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Posted 2 years ago

“Amazing quality!”

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Posted 2 years ago

“I ordered a gift for a friend and was really disappointed. There was no stock or a print issue so it had to come from somewhere else. It took so long to arrive and was well after her birthday. All I got was my postage refunded which isn’t good enough.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order was late Heather! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 years ago

“We ordered a large board for table names which cost £80 and it arrived with a chip on the top corner, which was quite obvious. I will send through a photo as it would be good to get some compensation on this. We couldn’t order another one due to delivery time.”

Helpful Report

Posted 2 years ago

We're so sorry to see this Emily! I can see Nicole has now resolved this for you but let us know if there is anything else we can help with! Papier Customer Service Team

Posted 2 years ago

“Papier notebooks are not only cute, but they’re also great quality!”

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Posted 2 years ago

“good quality”

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Posted 2 years ago

“Beautiful! Love my planner”

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Posted 2 years ago

“I still haven't received my order. I am tracking with the Post Office. The USPS says it pre-shipment -shipping label created in Braintree, MA on Feb 1, 6:55 am. I am frustrated.”

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Posted 2 years ago

Hi Chrissy, we're sorry to hear your order is missing! We've sent you over an email so we can track it down for you or issue a replacement. Papier Customer Service Team

Posted 2 years ago

“The website is beautiful and the brand's tone is very pleasant and friendly, which makes the shipping experience very enjoyable.”

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Posted 2 years ago

“My package got delivered to a random pick up point. It was supposed to be a surprise gift. I was out of the country so couldn’t get it. I was extremely upset and disappoint and still haven’t received a refund”

Helpful Report

Posted 2 years ago

Hi Sarah, we're so sorry to hear UPS did not make multiple delivery attempts and instead delivered to a pick up point. The order has been returned to sender so I have sent you over an email to organise either a refund or a replacement. Papier Customer Service Team

Posted 2 years ago

“Really like the diary but it was meant to be yellow and its lime green. I got yellow as this is the main colour of my companys branding so i was dissapointed. However I would order again as the quality is great, just need to advertise the colour correctly.”

Helpful Report

Posted 2 years ago

Hi Nathalie, we're sorry to hear this! Please send over a picture to support@papier.com so we can check if a printing error occurred and sort this out for you. Papier Customer Service Team

Posted 2 years ago

“Beautiful planner!! Although I wish that the monthly calendar came right before the weekly overview, it's a simple and clean planner layout. I also love the extra pages at the end! Shipping took a little longer than I expected, but perhaps it was for the customization?”

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Posted 2 years ago

“Absolutely love my book. It’s so pretty and perfect.”

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Posted 2 years ago

“Was very unclear that the photo book I ordered needs me to write my own text. I ended up with the default text on the front of the book which was a sample name and therefore completely wrong. Poorly explained.”

Helpful Report

Posted 2 years ago

We're sorry to hear this! If you can send an email with your order number to support@papier.com we'll be able to help! Papier Customer Service Team

Posted 2 years ago

“Unfortunately the personalised design came off centre, so I emailed to try and resolve the issue. I was advised in a polite way that essentially it was my fault as it looked like that in the preview. I pointer out the editing options are limited, I added my name and selected the option to center the design and if that's not centred the design, it's the fault of how the website and personalisation works. I was advised I could return the diary and order the same design again and correcting the centering issue, this would have cost me extra on return postage, plus postage on the reordering as they were only offering credit for the same design, not cost of postage or returns. I checked the website again and found that there was no way to have any of the text centered on this design, I tried a few different ways and brought this issue back via email again. The lady I emailed then tried to rectify the design herself and sent me a preview, and while it was an improvement, it still wasn't centred. I was then offered a 20% refund, which I finally accepted as the back and forth was getting frustrating and clearly they can't rectify the issue with centering text. Overall I felt like the whole issue was badly dealt with, from essentially telling me I was at fault for it being off centre, to expecting me to pay our for return postage and postage to reorder. Then being unable to rectify the issue when trying to fix it through their own staff. Honestly I don't think a 20% refund is all that good when they seem to specialise in personalised items. Had I been able to return the item for free and been offered a full refund I would have taken that option, but it seems ridiculous to pay to return a faulty item. I won't be using them again.”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear about your experience! Thank you for taking the time to leave us feedback. Papier Customer Service Team

Posted 2 years ago

“Always beautiful designs, card stock and print quality. It's our first stop for all our personalised family stationery.”

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Posted 2 years ago

“The notebook I purchased arrived in the most beautiful packaging which was great as it was a gift, and the quality of the book was amazing. It looked exactly like it did online, the personalisation added an extra touch and the paper was great quality. I will definitly be purchasing again.”

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Posted 2 years ago

“Gorgeous notebook! I look forward to writing in it every morning—it starts my day off nicely.”

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Posted 2 years ago

“I love the layout of the yearly planner, but I wish the internal sections were customizable as well - for example, I like the layout of sections included in other planner formats, but had to compromise on which ones I could have. Additionally, the cost of the planner has gone up, but the paper is thinner.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews