Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered notecards, 50 of them, they sent them to me without the envelopes. They rectified the problem by sending me 20 envelopes. So now I’m stuck with 30 notecards with no envelopes. Oh, and the inside of the envelopes didn’t even match the notecards.. They exhibit zero attention to detail. Very very disappointed!”

Helpful Report

Posted 2 years ago

We're sorry to hear about the misunderstanding here Anne! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“Loved my wedding invitations! Customizable and had everything we needed. I do with you could edit the design a bit more, but they ended up great.”

Helpful Report

Posted 2 years ago

“Customer service is fantastic! Spoke with Melissa about a typo in my return address and was able to get it fixed within 15 minutes. Very pleased!”

Helpful Report

Posted 2 years ago

“Did not receive order. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Caela, we're really sorry to hear your order was lost in transit! We've sent you over an email to sort this out and make sure you receive your product! Papier Customer Service Team

Posted 2 years ago

“So expensive”

Helpful Report

Posted 2 years ago

“I did love the invitations, however most of them had a snag/mark on the gold foil. I was still able to use them but I was disappointed over half of them were imperfect. It looks like something with the machine messed up since it’s on the same spot on the invitations.”

Helpful Report

Posted 2 years ago

Hi Ella, we're so sorry to see that the foiling had some imperfections! I have sent you over an email so we can sort this out for you. Papier Customer Service Team

Posted 2 years ago

“The quality of the paper alone, once I filled out one I knew I was hooked. Now, they are the only journals I use for my many subjects. I love the way they feel exactly like a real book would, and I enjoy personalizing them so that they are mine and only mine for years to come and subjects to explore.”

Helpful Report

Posted 2 years ago

“Unimpressed! Quality of the envelope it came it was horrible and the photographed thank yous were just OK. I went with another vendor.”

Helpful Report

Posted 2 years ago

Hi Julia, we're sorry to hear that, it doesn't sounds up to our usual standards! If you can send over a photo of the order to support@papier.com we'll be happy to get this sorted for you. Papier Customer Service Team

Posted 2 years ago

“Beautiful, quality wedding stationary. The customer service is also excellent. We also ordered a sign for our wedding which arrived damaged and the customer service team was quick to resolve the issue for us. Highly recommended.”

Helpful Report

Posted 2 years ago

“I love all of my papier products. They are great to add personalization to your everyday organization and also make great gifts. They have so many different styles and varieties to choose from. There customer service was great as well! My only complaint is that the shipping did take a while on a few of my products.”

Helpful Report

Posted 2 years ago

“From the design process to the final product, Papier was the BEST! And I comparison shopped. The quality and the ability to customize our invitations was fantastic, and the end result was STUNNING! We have gotten so many compliments on our invitations. And the customer service and quick response to questions made me feel like I was valued. Thank you to everyone at Papier!”

Helpful Report

Posted 2 years ago

“I love the design and the page options in the planner, but I wish it was organized by month instead of by page type - I will have to be flipping back and forth all year. It doesnt make much sense to be to be organized this way.”

Helpful Report

Posted 2 years ago

“I have been a customer for over five years now and have historically been satisfied with the products and service at Papier. However, I have now placed two orders in the past six months that never arrived to me. I’ve been disappointed by the lack of customer service and the hassle of trying to get a refund for the items I never received. I’m afraid I would not recommend this site or company after my experience.”

Helpful Report

Posted 2 years ago

Hi Sarah, we're sorry to hear your order has been delayed! I can see Sian from our customer service team is resolving this for you but let us know if you have any further questions! Papier Customer Service Team

Posted 2 years ago

“I love how this planner is set up. Having ample space for each day is invaluable. Love how you can personalize the front, and the new weekly/monthly trackers. This is my 3rd Papier planner, and I'll continue to get one every year--they help me stay so organized.”

Helpful Report

Posted 2 years ago

“I ordered a 2024 diary (my second diary now) and it came with quite a few marks on it. I spoke to Papier through the online chat and I was offered a new diary straight away after they saw the photos I had sent them. The service was amazing and very easy. I will be ordering another diary next year for 2025. Thank you.”

Helpful Report

Posted 2 years ago

“Papier have been my go to for the past few years! Beautiful journals, as always. I bought a pack of stickers to go with my newest journals, they are pricey but look fantastic (I just wish you got more for your money!)”

Papier 5 star review on 5th February 2024

Helpful Report

Posted 2 years ago

“I've used Papier before with work so when it came to my wedding invitations I knew I wanted to go with them! Always high quality and seamless service. The customisable online system is so easy to use and I appreciated being able to receive a free sample before making my decision. The only thing that slightly confused me is the option to choose a number of 'sides' because 'x1 side' for my design actually meant front and back (which to me would be x2 sides)... they were referring to the 2nd side as being additional information but I worked it out in the end!”

Helpful Report

Posted 2 years ago

“the absolute best quality! i have loved everyone i’ve ordered from Papier!”

Helpful Report

Posted 2 years ago

“Can’t write a review until I receive the product that was ordered on 01/15/2024 and as of 02/04/2024 it still has not arrived - o as of right now their shipping time is not reliable on their promise”

Helpful Report

Posted 2 years ago

Hi Tommie, we're sorry to hear your order hasn't reached you! I've sent over an email so we can locate the order for you and deliver it safely. Papier Customer Service Team

Posted 2 years ago

“There are so many online card delivery suppliers and I have tried most of them. I keep returning to "Papier" because of the quality and unique designs. Thank you.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews