Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Papier repeatedly gave me a reason to find a new brand of planner, so, I did.”

Helpful Report

Posted 2 years ago

We're so sorry to hear you were unhappy with your planner! If you send over an email to support@papier.com we'll be happy to help resolve this for you! Papier Customer Service

Posted 2 years ago

“First time i had ever ordered from Papier. I placed and paid for my order and 5 days later was told item was out of stock and i was refunded”

Helpful Report

Posted 2 years ago

We're so sorry to hear you were affected by us being out of stock of your item Lisa! Thank you for leaving your feedback. Papier Customer Service Team

Posted 2 years ago

“Hello my name is Holly and I have purchased 4 planners here in which all have been bad quality but very cute. Needless to say the past two experiences have made it so I will not be returning. My third planner fell apart so I reordered a new one anticipating that it would be for the current year as a normal person does. There was no clear indication that the planner was for 2023 and that information was hidden and deceiving. Contacted the team, offered no refund but store credit for a planner that I don’t want. Also tried to submit photos of the both of the faulty planners and it wouldn’t let me😭”

Helpful Report

Posted 2 years ago

Hi Holly, we're sorry to hear about this! We would never expect you to spend money on a new planner if our original one is not up to our usual quality- instead we would be happy to replace it for you! I'm afraid our 2024-25 academic planners have not yet launched but I can see Melissa has added credit to your account so you can order one when they launch in Spring! Papier Customer Service

Posted 2 years ago

“Super disappointed that the journal I spent $40 on is actually pink instead of the cream shown in the photos... And the website did not post a written description, so the only way to know is to spend a good chunk of money on it first. No returns since this was personalized (un-personalized version for this design doesn't exist, so that was my only option). This will be my first and last order from Papier.”

Helpful Report

Posted 2 years ago

We're so sorry to see your order arrived incorrectly! Of course we are happy to replace incorrect or damaged items, please send a picture across to support@papier.com and we'll be able to resolve this for you! Papier Customer Service Team

Posted 2 years ago

“Stationery expensive and the envelopes are very poor quality and do not match. My journal/recipe book bundle is misprinted. The company is quick to explain their reasons for not making it right and leave a bad feeling for customer service. After having to email multiple photos to “ prove” my point- they still would not refund my dissatisfaction over the stationery. They credited the error of the misprinted journal but it took 4 different tries and different employees. Very disappointed in the company and will not be doing any further business.”

Helpful Report

Posted 2 years ago

Our sincerest apologies for the initial misunderstanding here! I can see Melissa has now replaced the lined notebook for you that was missing from your original order. If we can help any further please do let us know on support@papier.com. Papier Customer Service

Posted 2 years ago

“I treated myself to the Papier advent calendar before Christmas. Oh my goodness! Utterly wonderful. Superbly packaged, absolutely gorgeous colours throughout and just wonderful little gifts everyday, it was such a treat. I am keeping the main box to use as stationery storage and all the gorgeous inner boxes are being cut up and used in crafting projects. Roll on next year!”

Helpful Report

Posted 2 years ago

“Really bad quality, so disappointed after seeing all the good reviews. Paper is really thin so you can see the ink through the pages, my diary arrived and the first 50 pages were all stuck together and many of them ripped as I tried to separate them. Unfortunately I won't be buying again. Last year I bought a yearly agenda from Paperchase that was better quality...”

Helpful Report

Posted 2 years ago

We're so sorry to hear this Elizabeth, it's not up to our usual standards at all! Please send over a photo of the stuck together pages to support@papier.com and we'll sort this out for you. Papier Customer Service

Posted 2 years ago

“Decided to try Papier because my go-to planner company has gotten to expensive. Unfortunately Papier was a let down. - the layout of the joy hardcover planner is so odd. Has me flipping through the whole planner to write stuff down for one month - the paper is way to thin, you can only write with a ball point pen for it to not bleed through. Even then you can still see the printed front on the page through the following page - the only element of this planner that I liked was that I was able to customize the cover I won't be purchasing again, I even tried to return it but given the customization I wasn't able to.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

“I purchased a 2024 planner for the year and after three weeks of using, the spine has detached from the cover. Horrible quality! The pages themselves are nice, thick paper, and I like the layout, but wouldn’t consider purchasing again and will be taking back any recommendations I had given to friends.”

Helpful Report

Posted 2 years ago

Hi Abigale, we're sorry to hear that, it doesn't sound like our usual quality at all! Please send over a photo of the issue to support@papier.com and we'll be happy to sort this out for you. Papier Customer Service Team

Posted 2 years ago

“I have had my planner and classic rollerball pen for about a year and absolutely loved my planner (no complaints there) and the *look* of the pen. However, the pen is somewhat of a letdown in terms of performance as the ink often skips, and it does feel somewhat scratchy against the paper as it writes (both felt and heard). I also have problems with the cap staying on the back side when writing; it doesn't secure/snap in but rather, it hangs, and I have to balance my pen so that it doesn't fall off while writing. The pen has been this way since the day I received it, and it still hasn't gotten any better nor have I gotten more used to it. Perhaps it might be time to purchase a new insert, but as I mentioned, it has been this way the entire time. Again, I ADORE the look of the pen; it's just not practical and doesn't write as well as I would like it to for the price point. Nonetheless, my order arrived quickly, and I'm sure I'll find myself buying at least paper products from them again!”

Helpful Report

Posted 2 years ago

Hi Ariel, we're sorry to hear that, this doesn't sound like the normal performance of the pen at all! I've sent you over an email to sort this out for you! Papier Customer Service Team

Posted 2 years ago

“I had such high hopes for this planner, so I was very disappointed in the quality. It is so flimsy that the cover was already somewhat bent when I received it and the paper is so thin that even with a light pen, the ink bleeds through to the other side of the paper, making each new page already look horrible. Plus, with no tabs or organizing system or even a bookmark for the current week, I had to order separate organization tabs because otherwise it's completely impossible to find what page I'm on. I do not understand the hype at all. This was the most expensive planner I've purchased so I expected decent quality but it is by far the worst, most cheaply made planner I've ever had. Save yourself the money!”

Helpful Report

Posted 2 years ago

We're so sorry to hear you weren't pleased with your order! Our spiral planners are softcover so they are a little more flexible and don't contain a ribbon. It sounds like our hardcover planner might be more suitable for your needs and the backing is sturdier as it has a ribbon to keep your place. Papier Customer Service Team

Posted 2 years ago

“I’ve ordered my diary from Papier for the last 4 years. My order was late due to their supplier issue - these things happen and I was assured it would be sent to me 2 days later. I then did not receive it- emailed support and then was notified it had been dispatched after I sent the last email. I was then informed that my parcel was being sent back to Papier. I am moving to Singapore and asked if they could send it to Singapore. I was asked to cover the cost of this which I felt was unfair ( more than double the cost of uk shipping) as the failure of the order to arrive on time was due to the company. Overall poor service and would not recommended in case you run into an issue.”

Helpful Report

Posted 2 years ago

We're sorry to hear that Priyanka! Thank you for sharing your feedback with us. Papier Customer Service Team

Posted 2 years ago

“I ordered a customized hardcover note and I have to be honest, it's pretty disappointing. The color and layout met my expectations, and I actually like how it looks. However, I noticed that something was off when I first saw it, and it was the cover that was poorly made and folded. Also, the endpaper on both front and back is poorly cut and placed. If this was handmade by someone who just likes to make it for a hobby or something, I would probably accept it, but paying for this from a business is a different situation. Overall, I don't think it was worth the price I paid for.”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear that, it doesn't sound up to our usual standards at all! Our covers are printed to order and it sound like there is a problem with the one you received, our apologies for that! Please send over some pictures to support@papier.com and we'll get it sorted for you. Papier Customer Service Team

Posted 2 years ago

“The new layout for the 2024 Planners is so disappointing. I'm in law school with multiple assignments/meetings/events every day during the week. With the old design, I had room to write them all down. Now, the area for each day is so much smaller, and I can't fit all that I need to have done. Meanwhile, half a page is wasted with empty space for the weekends. I have been using Papier for years, and I probably shouldn't be this upset about a planner, but it's just lame when you find a product you love and rely on and then it's changed for the worse. PLEASE GO BACK TO THE OLD LAYOUT. I beg you, for my sanity.”

Helpful Report

Posted 2 years ago

We're sorry to hear you don't like the layout! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, asking for the inclusion of key dates to allow them to better plan and organise their weeks and months. We also made small formatting tweaks to give the planner a cleaner and less cluttered look. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the diary design next year! Papier Customer Service Team

Posted 2 years ago

“My order arrived on time, packing was nice, and the overall designs they offer are quite attractive. However, with my particular purchase I found that the colours on the cover were dull and the overall placement on the cover was poor considering the price for these books. Inside the paper is thick but see through, and I found only particular pens could be used on the paper as the lines would get choppy with gel pens. These are all minor grievances, however, for the price I expected better. I also do not see these issues being resolved in the future. Personally I would not repurchase and was not worth the amount I paid.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

“Good: I feel the ink is smooth on your paper. Bad: I can see through the words from the other side of paper. I thought it should be a high quality paper because it is smooth and not that thin, but the ink can go through Layout is the biggest issue. I expect this for a while cuz planner is important to me. But I didn’t expect your layout was like putting all month grid together and then daily planner. I mean, does it make any sense? Why you not out the month calendar summary right before those daily planner notes? When it came to each month, I need to go to previous pages to find specific month?? Even it doesn’t make sense, and I have to start write the content from almost half of this notebook, it’s fine. The biggest issue is, if you doesn’t sell any spiral notebooks, you should know it is uncomfortable for users to write down stuff on left side compared to writing right side. Because the notebook can be flatter while writing on right side. But you layout Monday to Thursday on the left side, which is the harder writing half, I mean, who need to write more plans on weekends than weekdays?? People use planner for efficiency. No matter for course learning or work. It’s so annoying for me to see I have to stand the difficult writing experience on most of days in my week. And the easier writing half is basically blank.”

Helpful Report

Posted 2 years ago

Thank you for your review, I’m so sorry to hear you don’t like the setup of the 2024 planner! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, asking formatting tweaks to give the planner a cleaner and less cluttered look. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the planner design next year! Papier Customer Service

Posted 2 years ago

“Quality and design is nice, but layout is bizarre! There are year overviews, month overviews, month goals, and week overviews. But... they're not together. All the month overviews are arranged together, then all the monthly goal pages, then all the week overviews. If I want to plan my goals for January, get an overview of the month, and then plan week by week, I have to flip to THREE different sections of the planner. I have never encountered a planner organized this way, it makes no sense. Will probably repurchase a different planner.”

Helpful Report

Posted 2 years ago

Thank you for your review, I’m so sorry to hear you don’t like the setup of the 2024 planner! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, we are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the planner design next year! Papier Customer Service

Posted 2 years ago

“I absolutely love my papier notepads, journal, pen, paper clip and pen holder! Love love love.”

Papier 5 star review on 18th January 2024

Helpful Report

Posted 2 years ago

“I had my shipment fufilled by FedEx instead of USPS. I paid extra for expedited shipping only to have it be sitting at the my local FedEx for 1 entire week. When I call FedEx, they are blaming Papier and vice versa. The shipment has been an entire nightmare and I'd like to have my shipping refunded because FedEx can't do that.”

Helpful Report

Posted 2 years ago

Hi Rita, we're so sorry to hear that! I can see Alicia has resolved this for you but just let us know if you have any further question! Papier Customer Service Team

Posted 2 years ago

“Love the personalization. Disappointed in the paper. My pens bleed through the pages (papermate flair, Pigma microns, and even see some pencil through the paper!) and post it notes tear the surface of the paper when removed. I've used the Passion Planner for several years but wanted to move on to something classier. Papier has the style but the paper could be improved.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews