Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to write a review about your product as it has been in transit limbo now for a week. Every day the tracking says it will be be delivered that day and then it's not (this has been happening all week)!”

Helpful Report

Posted 2 years ago

We're sorry to hear that Jodi, we've sent you over an email with an update on where your order is! Papier Customer Service Team

Posted 2 years ago

“I'm so disappointed. Firstly my order took ages to arrive and only did eventually arrive after having to chase it up. Anyway my diary finally did arrive yesterday and I'm so disappointed with the quality, the paper is so thin you can see the writing quite clearly through the other side! What an absolute waste of almost £30. I treat myself every year to a lovely diary/planner this was my first and last Papier one.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

“Still not received and unable to communicate with anyone”

Helpful Report

Posted 2 years ago

We're sorry to hear that, we've sent you over an email to update you on the whereabouts of your order! Papier Customer Service Team

Posted 2 years ago

“Great quality and love the personalisation”

Helpful Report

Posted 2 years ago

“I love all of my cards I order from Papier, such high quality and the quickest delivery time and time again.”

Papier 5 star review on 11th January 2024

Helpful Report

Posted 2 years ago

“I am enjoying the new journals I received. I wish they made a yearly one for the mindfulness and Goal/Todo List one I purchased.”

Helpful Report

Posted 2 years ago

“LOVE LOVE LOVE these planners and journals. Beautiful options and personalization is fun and really special. My daughter gets a gift certificate every Christmas and it is my go to for graduation gifts as well. Thank you!”

Helpful Report

Posted 2 years ago

“The product itself was not as high quality as expected, but the customer service was excellent and the situation was resolved easily and promptly.”

Helpful Report

Posted 2 years ago

“my package still isn’t delivered and the date was very inaccurate”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear that! We've sent you over an email with a tracking link so you can follow the progress of your package! Papier Customer Service

Posted 2 years ago

“This is the most wonderful company and set of products. If you love paper products, you will love Papier!”

Helpful Report

Posted 2 years ago

“This pen is beautiful to look at, but it runs out of ink every time I go to write with it. Feels like a waste of my money.”

Helpful Report

Posted 2 years ago

We're sorry to hear there's an issue with your pen! Drop us an email with your order number to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“I love my planner! It’s so great! ❤️”

Papier 5 star review on 9th January 2024

Helpful Report

Posted 2 years ago

“I ordered a personalised diary for my mother’s birthday and it was perfect! Colours were vibrant and pages were smooth, overall perfect! Delivery didn’t take ages, and the wait was soooo worth it! 100% recommend !!”

Helpful Report

Posted 2 years ago

“I hate that they redesigned what's inside the wellness journals. I loved being able to write about my meals of the day. The new design looks like some cheap 5-minute journal from Amazon. I love getting new designs each year but messing with what's on the inside is so lame and corny. Bring back the old wellness journal outline :/”

Helpful Report

Posted 2 years ago

We're sorry to hear this! We redesigned our wellness journal to take a more holistic approach to wellness with input from our customer focus groups but thank you so much for your feedback as we are always looking to best serve the needs of the people who use our journals! Papier Customer Service Team

Posted 2 years ago

“Ordered 27 Dec 2023. Was told it should arrive 4th Jan. Received notification after 6pm 3rd Jan to say item dispatched. It is nlw 8th and tracking states that Royal Mail are still awaiting to receive the package from Papier. Husband ordered something from them too and is still waiting, not even dispatched yet. Not sure what's going on as usually very goos service”

Helpful Report

Posted 2 years ago

Hi Suri, we're sorry to hear your item has been delayed with Royal Mail! If the item hasn't arrived by Wednesday please let us know on support@papier.com and we'll be happy to track it down for you! Papier Customer Service Team

Posted 2 years ago

“Ordering my yearly Papier planner has become a tradition for me. I found the company in 2020 and have proudly paraded around my Papier planners ever since. I've put family and friends onto them and want everyone to use them! I love that you can put your name on them, add personal quotes and choose from various fonts, font sizes, positioning, and color, which I definitely use as it's offered. These journals and planners are top quality and hold up throughout the year with little damage to their edges (but the gold detail that some of these come with WILL wear off - make no mistake). As a once-a-year purchase, the higher price can be easily justified if you have it to spare in your budget just for the amount of customization, the quality, the spread, and designs.”

Helpful Report

Posted 2 years ago

“Beautiful calendar !!!!!”

Helpful Report

Posted 2 years ago

“Arrived 3 weeks late and damaged”

Helpful Report

Posted 2 years ago

We're so sorry to hear that Raine! Of course this is not in line with our usual standards and Steph from our customer service team has reached out to offer a replacement. Papier Customer Service Team

Posted 2 years ago

“Ordered my wedding invites from Papier, and they are truly a work of art. The price is definitely justified because they are so beautiful. We elected to add addresses prints on envelopes for an additional charge and it made the whole thing so seamless. We received our order and then posted the invites all within a week, such a quick turn around! Definitely going to order wedding signs and such because the products are gorgeous”

Helpful Report

Posted 2 years ago

“As I have yet to receive my order I cannot review my ordered item. Delivery is very slow.”

Helpful Report

Posted 2 years ago

Hi Mary, we're sorry to hear that! I have emailed across your tracking link which shows the item has now been delivered but just let us know if there were any problems with delivery! Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews