Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a fan of Papier for several years now; everything is top quality and the customer service is excellent. I can not fault the brand, they are amazing.”

Helpful Report

Posted 2 years ago

“My daughter loved her personalized diary- the vibrant pattern was beautiful. Your customer service was amazing. What a pleasant shopping experience!”

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Posted 2 years ago

“Bought a personalised book journal for my daughter, which was posted to Australia through Papier, easy straight forward ordering and payment. Book arrived in Australia and was delivered before the estimated date. Would definitely do this again.”

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Posted 2 years ago

“A shop with great product, great service and trusted to deliver”

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Posted 2 years ago

“I ordered a personalised diary planner for my good friend for Christmas. There were a variety of options to choose from. The diary designs were beautiful, classy and unique. I picked the diary designs with the white and green parakeet birds and personalised it with my friend's name. I even had the option to change the font, colour and size of text when adding the name. I received the diary within 3-4 days of making the order (swift delivery). The diary was neatly wrapped. When I gave it to my friend, she absolutely loved the diary, the design as well as the paper quality & layout. I'm a huge fan of Papier and recommend this company for good quality stationary/notepads. I initially came across Papier few years ago when I ordered my wedding invitations from this site. (Ps the invitations were beautiful and received several compliments!)”

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Posted 2 years ago

“Great customer service and products!”

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Posted 2 years ago

“Very helpful, and great customer service. The product is of great quality, and the custom writing on the book is fantastic and sturdy!”

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Posted 2 years ago

“Excellent personalized stationary. All around good quality. Highly recommended.”

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Posted 2 years ago

“What a lovely surprise. It was so good and perfect for our grandson. He was so pleased. Thank you”

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Posted 2 years ago

“Papier produces usually very quality products. The organization of the planners is helpful for daily, monthly, and yearly use. The products themselves are rather expensive, but you get your use out of them.”

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Posted 2 years ago

Thanks for your feedback Samantha! :)

Posted 2 years ago

“Wonderful quality and happy with the purchase. Would like to request masculine patterns. The options are basically flowers or colorblock.”

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Posted 2 years ago

“I still do not have my agenda. It has been a few weeks now.”

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Posted 2 years ago

Hi Nancy! We've sent you over an email so we can help you locate the parcel! Papier Customer Service Team

Posted 2 years ago

“I tried to contact papier customer service about my order over both WhatsApp and email twice, but still haven’t had a response over 2 weeks later. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Jennifer, we're sorry to hear you didn't receive our response. One of our team will reach out to you ASAP! Papier Customer Service Team

Posted 2 years ago

“Always come back every year to get a new dairy. Love the quality and design. Really quick delivery too and beautifully wrapped”

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Posted 2 years ago

“Sadly, disappointed that I am still waiting for the order that was promised to be delivered on the 23/12/2023 and still hasn't arrived!”

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Posted 2 years ago

Hi Devendra, we're really sorry to hear that the shipment has been delayed! I have emailed you over an update on where the order is and refunded your shipping fee. Papier Customer Service Team

Posted 2 years ago

“Papier is my go-to place for sending cards, especially directly to my family in the UK. The cards are always lovely, with great design and quality, and usually arrive very fast.”

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Posted 2 years ago

“Great website and products. The after sales customer service is awesome, best I've experienced. Will recommend to all friends and family.”

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Posted 2 years ago

“Third year of buying a yearly planner from Papier. Love the range of designs to choose from and the page layouts. Annoyingly, despite paying for express shipping the planner did arrive after the eta. But, this was issue was sorted via compensation.”

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Posted 2 years ago

“Very poor product presentation”

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Posted 2 years ago

We're sorry to hear you'e unhappy with your product! If you let us know what was wrong in an email to support@papier.com we'll be happy to resolve it for you! Papier Customer Service Team

Posted 2 years ago

“Have used Papier a number of times for diaries and calendars. They have always been easy to use, efficient delivery and really good quality. Thanks Papier”

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Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews