Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a great experience. My personalised diary arrived with an error. In fairness, the customer service rep credited my account with a refund. However, it was too late for me to order a replacement as it would not have reached me in time to gift it. So I ordered an alternative (different recipient) and decided to gift as a Christmas present. I received notification that it had been returned to Papier??? No idea what happened. So I didn’t get the diary and I haven’t received a refund.”

Helpful Report

Posted 2 years ago

Hi Stephanie, we're sorry to hear the replacement wasn't delivered! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“Silver inking from the monogram smudged on to cover as well as a small dent. Poor for the price. Shame as wonderful otherwise. Presentation box was a beautiful touch. Shame the actual diary finish let it down. Pages also fanatic”

Helpful Report

Posted 2 years ago

We're sorry to see there was an issue with your order! I can see one of our team has gone ahead and replaced it for you :) Papier Customer Service Team

Posted 2 years ago

“Fabulous products that make perfect gifts. Ordered a diary, which we had personalised. It arrived in a lovely presentation box, all ready to wrap in gift paper of our choosing. The lucky recipient was delighted with it.”

Helpful Report

Posted 2 years ago

“Brilliant. Lovely product , beautifully presented and wrapped, arrived promptly in time for Christmas.”

Helpful Report

Posted 2 years ago

“Regular Papier Diary user. I write notes every evening in fountain pen and my diary is a constant friend. Very disappointed that the 2024 paper quality is lower than previous years although the diary price has increased. Paper is thinner than previous diary's and there is ink bleed in the paper and I'm so disappointed. I'm sure that like many of Paper customers I buy the products for the quality of the paper. Sort this out please.”

Helpful Report

Posted 2 years ago

We're sorry to hear you were disappointed Andrew, thanks so much for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“This is my 3rd year buying a yearly diary as I love the designs and personalisation that Papier offer. However I'm dissapointed with the quality this year. I paid £36 for my diary and the paper, page sizes and quality of leather have reduced this year. The diary is smaller, the paper is low quality and the leather is not as thick. I don't mind paying £36 as long as the standards are maintained. I'm not sure I would purchase the diary again next year.”

Helpful Report

Posted 2 years ago

We're so sorry to hear you're disappointed Bee, thank you for taking the time to leave us feedback! Papier Customer Service Team

Posted 2 years ago

“Wonderful! I have adhd and have a terrible time keeping track of everything. Always get too distracted on my phone to use apps. This little thing is so cute and satisfying it’s hard not to use it everyday. Never found a planner that matches everything I’d want to see for the year down to the day before now.”

Helpful Report

Posted 2 years ago

“Amazing product, speedy service and really nice to have some classic writing paper personalised!”

Helpful Report

Posted 2 years ago

“I absolutely love my wellness journal and sleep journal! I bought Papier products for many of my friends and family for Christmas. I love that they are personalized, there are so many pretty designs to choose from, and the thoughtful categories and construction in the wellness and sleep journals I bought for myself are just what I needed! Absolutely recommend!”

Helpful Report

Posted 2 years ago

“Brilliant. Always excellent service and product.”

Helpful Report

Posted 2 years ago

“Excelent Services and fast secure delivery!!! Thanks !!!”

Helpful Report

Posted 2 years ago

“Absolutely beautiful journal/planner. Even the shipping box was pretty.”

Helpful Report

Posted 2 years ago

“Papier is amazing! I ordered a few days before Christmas, and Papier printed and delivered the order within 3-4 days! Also the journey album looks amazing! Thanks for saving my Christmas and for being such a great company”

Helpful Report

Posted 2 years ago

“The cards arrived incredibly quickly, and are such a lovely quality.”

Helpful Report

Posted 2 years ago

“I order these every year for my daughter (she always has them on her Christmas list). There are always many beautiful designs to choose from. They never disappoint.”

Helpful Report

Posted 2 years ago

“Terrible ordering experience.”

Helpful Report

Posted 2 years ago

Hi Devyn, we're sorry to hear that! Please do let us know on support@papier.com if there's anything we can do to help! Papier Customer Service Team

Posted 2 years ago

“Very fast shipping and easy ordering process. i was just slightly disappointed with the product”

Helpful Report

Posted 2 years ago

“I have used these diaries for several years and I love them. Beautiful covers, lots of colours and personalisation is perfect. This year I preferred my diary as usual and u fortunately the paper quality is poor. I use a fountain pen and it is bleeding through the pages. I contacted customer services who were prompt in replying. I was offered 15% Discount on another product. I haven’t used this as I assume the paper would be the same in all the products. If you use a biro then it would be a lovely product.”

Helpful Report

Posted 2 years ago

Our apologies that you were disappointed, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“I made a mistake with my order, completely my fault! They were so helpful sorting it out for me. Received the journals and they are beautiful. Will definitely use again. Thank you”

Helpful Report

Posted 2 years ago

“Journal was given as a gift and they loved it.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews