Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful quality and happy with the purchase. Would like to request masculine patterns. The options are basically flowers or colorblock.”

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Posted 2 years ago

“I still do not have my agenda. It has been a few weeks now.”

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Posted 2 years ago

Hi Nancy! We've sent you over an email so we can help you locate the parcel! Papier Customer Service Team

Posted 2 years ago

“I tried to contact papier customer service about my order over both WhatsApp and email twice, but still haven’t had a response over 2 weeks later. Very disappointing.”

Helpful Report

Posted 2 years ago

Hi Jennifer, we're sorry to hear you didn't receive our response. One of our team will reach out to you ASAP! Papier Customer Service Team

Posted 2 years ago

“Always come back every year to get a new dairy. Love the quality and design. Really quick delivery too and beautifully wrapped”

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Posted 2 years ago

“Sadly, disappointed that I am still waiting for the order that was promised to be delivered on the 23/12/2023 and still hasn't arrived!”

Helpful Report

Posted 2 years ago

Hi Devendra, we're really sorry to hear that the shipment has been delayed! I have emailed you over an update on where the order is and refunded your shipping fee. Papier Customer Service Team

Posted 2 years ago

“Papier is my go-to place for sending cards, especially directly to my family in the UK. The cards are always lovely, with great design and quality, and usually arrive very fast.”

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Posted 2 years ago

“Great website and products. The after sales customer service is awesome, best I've experienced. Will recommend to all friends and family.”

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Posted 2 years ago

“Third year of buying a yearly planner from Papier. Love the range of designs to choose from and the page layouts. Annoyingly, despite paying for express shipping the planner did arrive after the eta. But, this was issue was sorted via compensation.”

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Posted 2 years ago

“Very poor product presentation”

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Posted 2 years ago

We're sorry to hear you'e unhappy with your product! If you let us know what was wrong in an email to support@papier.com we'll be happy to resolve it for you! Papier Customer Service Team

Posted 2 years ago

“Have used Papier a number of times for diaries and calendars. They have always been easy to use, efficient delivery and really good quality. Thanks Papier”

Helpful Report

Posted 2 years ago

“Not a great experience. My personalised diary arrived with an error. In fairness, the customer service rep credited my account with a refund. However, it was too late for me to order a replacement as it would not have reached me in time to gift it. So I ordered an alternative (different recipient) and decided to gift as a Christmas present. I received notification that it had been returned to Papier??? No idea what happened. So I didn’t get the diary and I haven’t received a refund.”

Helpful Report

Posted 2 years ago

Hi Stephanie, we're sorry to hear the replacement wasn't delivered! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“Silver inking from the monogram smudged on to cover as well as a small dent. Poor for the price. Shame as wonderful otherwise. Presentation box was a beautiful touch. Shame the actual diary finish let it down. Pages also fanatic”

Helpful Report

Posted 2 years ago

We're sorry to see there was an issue with your order! I can see one of our team has gone ahead and replaced it for you :) Papier Customer Service Team

Posted 2 years ago

“Fabulous products that make perfect gifts. Ordered a diary, which we had personalised. It arrived in a lovely presentation box, all ready to wrap in gift paper of our choosing. The lucky recipient was delighted with it.”

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Posted 2 years ago

“Brilliant. Lovely product , beautifully presented and wrapped, arrived promptly in time for Christmas.”

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Posted 2 years ago

“Regular Papier Diary user. I write notes every evening in fountain pen and my diary is a constant friend. Very disappointed that the 2024 paper quality is lower than previous years although the diary price has increased. Paper is thinner than previous diary's and there is ink bleed in the paper and I'm so disappointed. I'm sure that like many of Paper customers I buy the products for the quality of the paper. Sort this out please.”

Helpful Report

Posted 2 years ago

We're sorry to hear you were disappointed Andrew, thanks so much for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“This is my 3rd year buying a yearly diary as I love the designs and personalisation that Papier offer. However I'm dissapointed with the quality this year. I paid £36 for my diary and the paper, page sizes and quality of leather have reduced this year. The diary is smaller, the paper is low quality and the leather is not as thick. I don't mind paying £36 as long as the standards are maintained. I'm not sure I would purchase the diary again next year.”

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Posted 2 years ago

We're so sorry to hear you're disappointed Bee, thank you for taking the time to leave us feedback! Papier Customer Service Team

Posted 2 years ago

“Wonderful! I have adhd and have a terrible time keeping track of everything. Always get too distracted on my phone to use apps. This little thing is so cute and satisfying it’s hard not to use it everyday. Never found a planner that matches everything I’d want to see for the year down to the day before now.”

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Posted 2 years ago

“Amazing product, speedy service and really nice to have some classic writing paper personalised!”

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Posted 2 years ago

“I absolutely love my wellness journal and sleep journal! I bought Papier products for many of my friends and family for Christmas. I love that they are personalized, there are so many pretty designs to choose from, and the thoughtful categories and construction in the wellness and sleep journals I bought for myself are just what I needed! Absolutely recommend!”

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Posted 2 years ago

“Brilliant. Always excellent service and product.”

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Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews