Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The paper quality is not good for the price $40. You can find another band that is cheaper and better. It’s cute but that’s it. I use for my first bullet journal and feel very disappointed. The ink always gets through to the back page when writing down.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 2 years ago

“Did not come out the way that it looked online. Not helpful in fixing the invite”

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Posted 2 years ago

“A++ notebook!”

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Posted 2 years ago

“I love the yearly planners, just got a strawberry design planner for 2024. This is my 5th year getting a papier planner.”

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Posted 2 years ago

“Never received product.”

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Posted 2 years ago

Hi Nick, we're sorry to hear that! I've sent you an email so we can help you track the order down! Papier Customer Service Team

Posted 2 years ago

“Product looks incredible and was delivered very quickly. Very happy with it.”

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Posted 2 years ago

“Would recommend papiers stationary to anyone I know. Especially those that find peace and mediation through journaling. Their products are high quality and customizable. Their customer service is also amazing. Will be purchasing again. Thanks papier!!”

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Posted 2 years ago

“A Very Happy Ending! I ordered a personalized recipe notebook for a Christmas present. Despite reaching out to Papier ahead of time and was guided as to the font size before ordering, the end product was illegible. Papier was so amazing with a perfect resolution and timely so Christmas was a success story! Just Caution anyone using the fancy script fonts that they do not print large enough in real life! Thank you Papier!!”

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Posted 2 years ago

“Papier helped me make the most beautiful Christmas cards and shipped them much faster than the estimate provided! The price was also less than Shutterfly and Minted and they look much classier.”

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Posted 2 years ago

“I journal everyday, and ever since I was given my first Papier wellness journal, no other will do. I love the format of the daily pages and the prompts for goals and reflections. Plus I’ve never found such an array of gorgeous covers. I will keep on buying from Papier, as they’re the best stationary around!”

Helpful Report

Posted 2 years ago

“While I think the product is beautiful, getting it and getting quality has been challenging. Papier has been very helpful but I still don't have what I ordered. My original order arrived with a wrinkle. I was granted a replacement free but the replacement is over 10 days late and tracking is not working. So now a Xmas gift won't be here in time. It's frustrating given the price point. For a second gift I ordered locally. I framed it myself and the whole project was done in day (rather than weeks) and cost about the same, if not less.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your original order arrived with an issue Colleen, it's certainly not up to our usual standards! It looks like the replacement has now been delivered but if you have any further questions just drop us an email on support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Horrible, never ships on time. I paid for extra shipping to be here before Christmas and now it won’t deliver till the 27th….”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order didn't arrive on time! If you can send over your order number to support@papier.com we'll be happy to arrange a shipping refund! Papier Customer Service Team

Posted 2 years ago

“The shipping was quick, the journal is pretty but it feels very cheap. I don't know how to describe but it's like the design is just glued on and they just ship it out. The pages are thin and again cheap paper. I have two other journals here that both were bought at random spots like Barnes and Nobel and they're so much thicker, heavier, and the pages are better. I'm disappointed and won't order from here again.”

Helpful Report

Posted 2 years ago

We're sorry to hear that Sara, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“Will never ever buy from here again”

Helpful Report

Posted 2 years ago

Hi Rhian, we're sorry to hear there was a problem with your order! Do drop us an email at support@papier.com explaining the issue and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“High quality products and oh-so-cute products. They make the perfect gifts for yourself or somebody you care for.”

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Posted 2 years ago

“Great website, excellent delivery. Loved the products ‘very classy’ says everyone”

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Posted 2 years ago

“I purchased personalized notebooks for my staff. They were so beautiful, it made me excited to give them. They also arrived very quickly even though they were personalized.”

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Posted 2 years ago

“I am so happy to have discovered Papier. I have enjoyed making my precious books …. Do easy and i feel Quite professional when i see the result. Thank you Noelene Donovan”

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Posted 2 years ago

“I found the website very difficult ti figure out and ordered a student calendar only ti find out that it started in August! I am sure I missed this myself but regardless I do not understand why it was even available for Aug 2023-July 2024. Also the colors were more vibrant on the website than what I received in person.”

Helpful Report

Posted 2 years ago

Our apologies for any confusion! Our current academic year diaries (or planners) run from 2023-2024 which is why they are currently in our archive sale. We will be releasing our 2024-2025 academic planners in Spring!

Posted 2 years ago

“I bought the reading journal. Unfortunately, despite all the lovely things about the journal, such as the paper quality and design, Papier includes their own reading recommendations in the back. This is a dealbreaker for me and I will not purchase another Papier reading journal (or likely any other Papier product since I'm so irritated). Papier using page space to push their recommendations is a trespass on a book I bought for my personal use. It's like sitting quietly in the library enjoying the beautiful prose or poetry in front of you and having a rather obtuse librarian come over and declaim the library's mediocre "staff picks." Further, most of the books on Papier's recommendation lists are firmly in the mainstream (or at least the liberal-progressive mainstream). There aren't any unique/provocative/obscure titles on the lists. There's no indication that anyone at Papier has a personality. Perhaps these recommendations were produced by an algorithm. Do I want to spend time with that algorithm's recommendations? No, I would rather have that page space to document my own reading.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews