Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast shipping and easy ordering process. i was just slightly disappointed with the product”

Helpful Report

Posted 2 years ago

“I have used these diaries for several years and I love them. Beautiful covers, lots of colours and personalisation is perfect. This year I preferred my diary as usual and u fortunately the paper quality is poor. I use a fountain pen and it is bleeding through the pages. I contacted customer services who were prompt in replying. I was offered 15% Discount on another product. I haven’t used this as I assume the paper would be the same in all the products. If you use a biro then it would be a lovely product.”

Helpful Report

Posted 2 years ago

Our apologies that you were disappointed, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“I made a mistake with my order, completely my fault! They were so helpful sorting it out for me. Received the journals and they are beautiful. Will definitely use again. Thank you”

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Posted 2 years ago

“Journal was given as a gift and they loved it.”

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Posted 2 years ago

“i love my new jorunal i also got one for a friend to match”

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Posted 2 years ago

“Wonderful design and beautiful lined paper, perfect for writing!”

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Posted 2 years ago

“My friends loved their journals. Perfect Christmas gift”

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Posted 2 years ago

“Papier stationery is superior and stylish. It is created with such definition and detail and I love EVERYTHING from the company. I have loads of pend and foiled notebooks and a selection of leather notebooks. They are ALL statement pieces and I am proud of them!!!”

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Posted 2 years ago

“Lovely company. Great designs and good quality”

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Posted 2 years ago

“Easy and efficient ordering and delivery. Lovely product, my daughter is delighted with her diary.”

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Posted 2 years ago

“Even though more expensive than other options out there, I tend to pay the premium due to having so many cover options available. I also primarily use Papier's wellness journals, which I appreciate are in 3-month chunks, which are more reasonable.”

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Posted 2 years ago

“Amazing customer service and products!”

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Posted 2 years ago

“A very good looking diary. My girlfriend loved it.”

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Posted 2 years ago

“I ordered some personalised cards for my mother in law. These arrived promptly and well packed and, even though I didn’t stretch to the extra thick card, they were a really lovely quality and weight. Recommended!”

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Posted 2 years ago

“absolutely dreadful - would never use again. Made an order of two books to arrive in time for Christmas. Only one book sent - no real apology or offer to compensate and the new delivery date 4th Jan. Useless!”

Helpful Report

Posted 2 years ago

Hi Rosalind, we're so sorry to hear one of your books was missing! The replacement will be on the way shortly on our fastest service! Papier Customer Service Team

Posted 2 years ago

“I bought a personalised recipe journal for my niece and was very pleased with the quality of the print, the design and user-friendliness of the journal (spiral bound) and the speed with which it was delivered, thank you. She absolutely loved it! I also appreciated being able to play with the design in my own time online and create a personalised version that I was happy with before proceeding with the print. It arrived really nicely packaged and was a beautiful gift. If there were any negative feedback, I'd say the printed templates inside the journal were a little old-fashioned but that's it. It was a great present and I'd definitely be happy to use the service again. Thank you.”

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Posted 2 years ago

“I used the photo book offer to make a family album of my grandmother down four generations. It was a massive success. The quality was excellent. I managed to create a real heirloom for my family.”

Helpful Report

Posted 2 years ago

“The designs Papier has to offer are great and they have excellent customer feedback. Unfortunately the product I received did not live up to what it looked like online. The colors were faded and the pages were transparent.”

Helpful Report

Posted 2 years ago

“The shipping took a while (due to a delay), which was ok. However I have to say I was not impressed with the way the cards arrived. I wish they were plastic wrapped for protection, and that they arrived in an enclosed box (vs an unfolded box). This would be nice because when I opened the box, and unwrapped the cards, they went everywhere and were not easy to store. Thankfully none of my cards were damaged, but they did arrive on a rainy Seattle day!”

Helpful Report

Posted 2 years ago

Hi Julia, we try to avoid plastic packaging for environmental reasons but we do offer a gift box for our notecards! Of course if items arrive damaged due to a carrier leaving them an unsuitable location we are happy to replace them! Papier Customer Service Team

Posted 2 years ago

“The gift I ordered arrived in a timely fashion and was just as depicted. I plan to become a regular shopper!”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews