Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LOVED the design of my planner, the quality is immaculate”

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Posted 2 years ago

“High quality product”

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Posted 2 years ago

“I love using papier journals and have for 2 years now. Excellent quality binding covers and paper. Only issue is not even a years worth of pages in one book and they are quite expensive”

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Posted 2 years ago

“I ordered a personalised leather notebook over a week before Christmas with expected delivery on the 22nd December, only to receive an email from Papier on the 22nd December (today) noting that the leather notebook I had ordered was out of stock and my order had been cancelled. The fact that this information has only been shared on the expected day of delivery and t-minus 2.5 days to Christmas (imagine preparing additional stock for Christmas!) is incredibly disappointing. The offer of a discount for my next order is pointless given the gift was intended for Christmas and orders now won't be delivered in time, so I now have to accept I will be one gift down. Having made my order last week, there being no sign of low stock noted on the website (a free suggestion for the website team to work on and claim as an enhancement made in 2024?), and communication to be made on delivery date, I am incredibly disappointed with Papier.”

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Posted 2 years ago

We're so sorry to hear your order was affected by an unexpected shortage of stock. We totally appreciate how disappointing this is so close to Christmas, thank you for taking the time to leave feedback. Papier Customer Service Team

Posted 2 years ago

“My fiancee and I were very happy, not just with the final product we received but how quick they dispatched our order, and I appreciated the built in QR code generator. Most importantly though, the design came out really nice and seems really nice quality all round.”

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Posted 2 years ago

“The planner is absolutely beautiful, and the customer service is amazing. There was a slight issue with the order, and they were very quick to reply and accommodate! Very positive experience overall and would recommend!!”

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Posted 2 years ago

“High quality planner calendar was shipped very promptly.”

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Posted 2 years ago

“Ordered on 20th Dec on a 24 hour express delivery, so it would arrive before Christmas. The website said the last express delivery was 22nd so felt I had enough time. When I received my confirmation it stated it would not come until the 27th despite the express delivery. I contacted customer service and was told if I wanted it by the 23rd I would need to pay over £10 for express delivery. I explained I had shouldn’t need Saturday delivery as I had order on Wednesday on 24 hour delivery so it should have come at the latest on Friday. I was told if I didn’t pay it I wouldn’t receive it. I cancelled the order, very disappointed with the service.”

Helpful Report

Posted 2 years ago

Hi Carole, we're sorry to hear the parcel wasn't able to reach you by Christmas! Thank you for taking the time to give feedback! Papier Customer Service Team

Posted 2 years ago

“Envelopes are incredibly see-through. If privacy for your personal photos and messages are important to you, I would recommend you look elsewhere.”

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Posted 2 years ago

“I was disappointed with the print quality of one of the personalized reading journals that I purchased (it was printed in gold on a black background).”

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Posted 2 years ago

“Pretty awful really as the caption on the card had been cropped and therefore making the card and its sentiment pointless and unusable”

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Posted 2 years ago

Hi Graham, we're sorry to hear your card arrived like that! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“Very good quality, lot of options”

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Posted 2 years ago

“I stupidly ordered the wrong book and the staff were so helpful and send a replacement book for me.”

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Posted 2 years ago

“Personalised. Quality. Wrapped. Beautifully. My special clients get a personalised book from Papier in their starter pack. It’s exactly the quality I want them to feel when they’re beginning an exciting journey of new-career design.”

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Posted 2 years ago

“the address was wrong on my order, my fault yes, but it wasn't caught by Papier and I was not given a single update to say the order had been cancelled. I have used Papier many times but I am very dissatisfied this year, and a gift down for my partner”

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Posted 2 years ago

Hi Rebecca, we're so sorry that you weren't made aware more speedily that the address was invalid for your order! Papier Customer Service Team

Posted 2 years ago

“I buy a customized calendar book from Papier every year-I love the quality and the variety of designs.”

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Posted 2 years ago

“Delivered promptly, however I’ll say not worth it unless you get the hard cover. My cover came off in less than a month, disappointed considering the cost. The spirals that keep the planner together also aren’t the greatest quality.”

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Posted 2 years ago

“Diary arrived damaged offered 10% refund no thank you said they would send a replacement has not arrived.”

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Posted 2 years ago

Hi! We're sorry to hear the replacement for your damaged item has not arrived. Please drop us an email on support@papier.com and we'll be happy to locate it for you! Papier Customer Service Team

Posted 2 years ago

“I am not happy with what I received for the amount it cost. No foil edged page option. Could not have it without monogrammed. Only one bookmark. Not an interesting choice of colours. Supposedly was leather but did not appear to be. Unhelpful customer services. Would not buy again. Extremely bad value.”

Helpful Report

Posted 2 years ago

We're sorry to hear you're unhappy with your order! All of our leather diaries have an upcycled leather cover with hot pressed foil details, although you can remove the monogram if you choose. Thanks so much for your feedback regarding the foil edged page option. This is not something we offer at the moment but we'll certainly bear it in mind! Papier Customer Service Team

Posted 2 years ago

“Ordered a personalized planner for 2024 and the design on the front and back of the planner isn't centered. I'm a stickler for details so this was a huge bummer. Oh, they also want you to get the personalized planner so you cant do a return if there is an issue with the product.”

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Posted 2 years ago

Hi Steven! We're so sorry to hear your order wasn't as expected. If you’re not 100% happy with your order, we’ll always work out a resolution, just drop us an email on support@papier.com. Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews