Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my sister her Christmas gift from here. Beautiful quality and loved that you can personalize it with her name. A unique gift.”

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Posted 2 years ago

“Requested gift for granddaughter. She seemed very pleased which made it worthwhile, even though I thought it was kind of pricey.”

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Posted 2 years ago

“My review has nothing to do with your product itself, but rather its delivery. Had I been alerted to a possible delay (the website said I could expect the gift to arrive at my home on December 22), I would have paid for a faster option. The gift did not arrive in time for Christmas, but rather on the 26th. I then had to spend $15 more to ship the gift to my niece. The planner was one she very much wanted, so I do not doubt its quality. I am very disappointed in its delivery.”

Helpful Report

Posted 2 years ago

Hi Kim, we're sorry to hear this! If your order arrived past the estimated delivery date and therefore missed Christmas just drop us an email on support@papier.com and we'll be able to refund the shipping cost for you! Papier Customer Service Team

Posted 2 years ago

“Really beautiful, well-made and sturdy feeling journal and the personalization came out just as expected.”

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Posted 2 years ago

“I got a travel journal and I absolutely loved it! Fast delivery and the journal is made of Excellent materials. It has all the right questions to make my journaling more special.”

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Posted 2 years ago

“Lovely products beautifully prepared and packed and delivered as promised - will definitely be a regular customer.”

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Posted 2 years ago

“Love PAPIER. It’s my go to.”

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Posted 2 years ago

“Everything about this brand is pretty amazing. The customer service I received when my order went missing was excellent. I’m genuinely impressed. My best friend loved the Capricorn diary. I will be buying more items.”

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Posted 2 years ago

“Beautiful quality and came very quickly despite being told there was a little delay.”

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Posted 2 years ago

“Great packaging. Nice product. Shipping fees are very expensive. Was hard to not just buy from Amazon and get free next day shipping with Prime for the same type of planner”

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Posted 2 years ago

Thanks for your review, we're glad to hear you liked the product! As our products are printed to order there is a 2-3 day production time in addition to shipping time to get them printed at our specialist printers- thanks so much for your feedback on the shipping! Papier Customer Service Team

Posted 2 years ago

“Bought my wife a lovely desk diary as a stocking filler. There was a varied selection of gorgeously designed, high quality booklets. Ordering was easy, delivery was prompt, and the communication first class.”

Helpful Report

Posted 2 years ago

“I love Papier! At this point, I've bought several for myself and friends. These are beautiful, high-quality notebooks with gorgeous designs, and you can personalize them. They make great gifts, and the personalization really adds something special, even if you're buying for yourself.”

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Posted 2 years ago

“Lovely quality! Great range of calendars to meet any need, definitely would recommend”

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Posted 2 years ago

“Very good customer service Prompt delivery Attractive pen”

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Posted 2 years ago

“The journals are beautiful! The quality and paper is great.”

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Posted 2 years ago

“2024 Spiral Planner: I love the planner design and layout/sections...that's all just about perfect. Unfortunately the paper is SO thin it is unusable for me due to my pen preferences. Would be great for someone who writes in pencil or perhaps a light ballpoint.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 2 years ago

“Meet Christmas! Thank you for getting our gift out early ! My daughter loved her personalized recipe journal! She really enjoyed the special card message from me as well. You went above and beyond✨🎄Thank you Papier ❤️”

Helpful Report

Posted 2 years ago

“A lot of cute designs but still have a lot more improvement needed. I was a bit disappointed in the quality of this planner. 1st- The cover for this planner is thin and it is paper so it can easily be ripped/folded. It is a yearly planner, I expected it to be hard thick-covered, or laminated. 2nd- minor issues but no attention to detail for the cut of the edge of the notebook. I wouldn’t be disappointed but It is not worth the price I paid for.”

Helpful Report

Posted 2 years ago

Hi Janette, thank you for taking the time to leave feedback! It looks like this order was a softcover spiral planner with a flexible cover but we do also offer a hardcover option! If the cutting at the edge of the notebook is incorrect please do send over a photo to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 2 years ago

“I made two orders recently for a total of 5 items. Out of the 5 items 3 had issues. The most recent order had another journal where the top cover is flush with the pages. It changes the way the journal opens and just doesn’t feel right. I’m surprised at the lack of quality control. I love the patterns, variety and paper quality, but it’s been very frustrating having so many faulty items. Papier replaced one item for me and refunded some money on the second item. I’m writing this in place of complaining about the third item. It gets old having to write to customer service. Will consider a different company next time I’m in the market for journals/notebooks/planners. I made two orders recently for a total of 5 items. Out of the 5 items 3 had issues. The most recent order had another journal where the top cover is flush with the pages. It changes the way the journal opens and just doesn’t feel right. I’m surprised at the lack of quality control. I love the patterns, variety and paper quality, but it’s been very frustrating having so many faulty items. Papier replaced one item for me and refunded some money on the second item. I’m writing this in place of complaining about the third item. It gets old having to write to customer service. Will consider a different company next time I’m in the market for journals/notebooks/planners.”

Helpful Report

Posted 2 years ago

Hi Gabriele, we're really sorry to hear your order had multiple issues, of course this is not up to our usual standards at all. Thank you for taking the time to leave feedback, we really appreciate it. Papier Customer Service Team

Posted 2 years ago

“Love this company ❤️”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews