Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a personalized wellness journal as an Xmas present for daughter. She was delighted with the style and content. It was one of her favourite presents and whilst not cheap the quality justifies every penny.”

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Posted 2 years ago

“Love everything about this company, the ability to personalise and customise everything and create the most special gifts”

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Posted 2 years ago

“Lovely product and great customer service. Very happy with the whole experience”

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Posted 2 years ago

“Lots of options, speedy delivery, good packaging”

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Posted 2 years ago

“The paper quality is not good for the price $40. You can find another band that is cheaper and better. It’s cute but that’s it. I use for my first bullet journal and feel very disappointed. The ink always gets through to the back page when writing down.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 2 years ago

“Did not come out the way that it looked online. Not helpful in fixing the invite”

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Posted 2 years ago

“A++ notebook!”

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Posted 2 years ago

“I love the yearly planners, just got a strawberry design planner for 2024. This is my 5th year getting a papier planner.”

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Posted 2 years ago

“Never received product.”

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Posted 2 years ago

Hi Nick, we're sorry to hear that! I've sent you an email so we can help you track the order down! Papier Customer Service Team

Posted 2 years ago

“Product looks incredible and was delivered very quickly. Very happy with it.”

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Posted 2 years ago

“Would recommend papiers stationary to anyone I know. Especially those that find peace and mediation through journaling. Their products are high quality and customizable. Their customer service is also amazing. Will be purchasing again. Thanks papier!!”

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Posted 2 years ago

“A Very Happy Ending! I ordered a personalized recipe notebook for a Christmas present. Despite reaching out to Papier ahead of time and was guided as to the font size before ordering, the end product was illegible. Papier was so amazing with a perfect resolution and timely so Christmas was a success story! Just Caution anyone using the fancy script fonts that they do not print large enough in real life! Thank you Papier!!”

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Posted 2 years ago

“Papier helped me make the most beautiful Christmas cards and shipped them much faster than the estimate provided! The price was also less than Shutterfly and Minted and they look much classier.”

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Posted 2 years ago

“I journal everyday, and ever since I was given my first Papier wellness journal, no other will do. I love the format of the daily pages and the prompts for goals and reflections. Plus I’ve never found such an array of gorgeous covers. I will keep on buying from Papier, as they’re the best stationary around!”

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Posted 2 years ago

“While I think the product is beautiful, getting it and getting quality has been challenging. Papier has been very helpful but I still don't have what I ordered. My original order arrived with a wrinkle. I was granted a replacement free but the replacement is over 10 days late and tracking is not working. So now a Xmas gift won't be here in time. It's frustrating given the price point. For a second gift I ordered locally. I framed it myself and the whole project was done in day (rather than weeks) and cost about the same, if not less.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your original order arrived with an issue Colleen, it's certainly not up to our usual standards! It looks like the replacement has now been delivered but if you have any further questions just drop us an email on support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Horrible, never ships on time. I paid for extra shipping to be here before Christmas and now it won’t deliver till the 27th….”

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Posted 2 years ago

We're so sorry to hear your order didn't arrive on time! If you can send over your order number to support@papier.com we'll be happy to arrange a shipping refund! Papier Customer Service Team

Posted 2 years ago

“The shipping was quick, the journal is pretty but it feels very cheap. I don't know how to describe but it's like the design is just glued on and they just ship it out. The pages are thin and again cheap paper. I have two other journals here that both were bought at random spots like Barnes and Nobel and they're so much thicker, heavier, and the pages are better. I'm disappointed and won't order from here again.”

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Posted 2 years ago

We're sorry to hear that Sara, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“Will never ever buy from here again”

Helpful Report

Posted 2 years ago

Hi Rhian, we're sorry to hear there was a problem with your order! Do drop us an email at support@papier.com explaining the issue and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“High quality products and oh-so-cute products. They make the perfect gifts for yourself or somebody you care for.”

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Posted 2 years ago

“Great website, excellent delivery. Loved the products ‘very classy’ says everyone”

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Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews