Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I think the product is beautiful, getting it and getting quality has been challenging. Papier has been very helpful but I still don't have what I ordered. My original order arrived with a wrinkle. I was granted a replacement free but the replacement is over 10 days late and tracking is not working. So now a Xmas gift won't be here in time. It's frustrating given the price point. For a second gift I ordered locally. I framed it myself and the whole project was done in day (rather than weeks) and cost about the same, if not less.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your original order arrived with an issue Colleen, it's certainly not up to our usual standards! It looks like the replacement has now been delivered but if you have any further questions just drop us an email on support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Horrible, never ships on time. I paid for extra shipping to be here before Christmas and now it won’t deliver till the 27th….”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order didn't arrive on time! If you can send over your order number to support@papier.com we'll be happy to arrange a shipping refund! Papier Customer Service Team

Posted 2 years ago

“The shipping was quick, the journal is pretty but it feels very cheap. I don't know how to describe but it's like the design is just glued on and they just ship it out. The pages are thin and again cheap paper. I have two other journals here that both were bought at random spots like Barnes and Nobel and they're so much thicker, heavier, and the pages are better. I'm disappointed and won't order from here again.”

Helpful Report

Posted 2 years ago

We're sorry to hear that Sara, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“Will never ever buy from here again”

Helpful Report

Posted 2 years ago

Hi Rhian, we're sorry to hear there was a problem with your order! Do drop us an email at support@papier.com explaining the issue and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“High quality products and oh-so-cute products. They make the perfect gifts for yourself or somebody you care for.”

Helpful Report

Posted 2 years ago

“Great website, excellent delivery. Loved the products ‘very classy’ says everyone”

Helpful Report

Posted 2 years ago

“I purchased personalized notebooks for my staff. They were so beautiful, it made me excited to give them. They also arrived very quickly even though they were personalized.”

Helpful Report

Posted 2 years ago

“I am so happy to have discovered Papier. I have enjoyed making my precious books …. Do easy and i feel Quite professional when i see the result. Thank you Noelene Donovan”

Helpful Report

Posted 2 years ago

“I found the website very difficult ti figure out and ordered a student calendar only ti find out that it started in August! I am sure I missed this myself but regardless I do not understand why it was even available for Aug 2023-July 2024. Also the colors were more vibrant on the website than what I received in person.”

Helpful Report

Posted 2 years ago

Our apologies for any confusion! Our current academic year diaries (or planners) run from 2023-2024 which is why they are currently in our archive sale. We will be releasing our 2024-2025 academic planners in Spring!

Posted 2 years ago

“I bought the reading journal. Unfortunately, despite all the lovely things about the journal, such as the paper quality and design, Papier includes their own reading recommendations in the back. This is a dealbreaker for me and I will not purchase another Papier reading journal (or likely any other Papier product since I'm so irritated). Papier using page space to push their recommendations is a trespass on a book I bought for my personal use. It's like sitting quietly in the library enjoying the beautiful prose or poetry in front of you and having a rather obtuse librarian come over and declaim the library's mediocre "staff picks." Further, most of the books on Papier's recommendation lists are firmly in the mainstream (or at least the liberal-progressive mainstream). There aren't any unique/provocative/obscure titles on the lists. There's no indication that anyone at Papier has a personality. Perhaps these recommendations were produced by an algorithm. Do I want to spend time with that algorithm's recommendations? No, I would rather have that page space to document my own reading.”

Helpful Report

Posted 2 years ago

“LOVED the design of my planner, the quality is immaculate”

Helpful Report

Posted 2 years ago

“High quality product”

Helpful Report

Posted 2 years ago

“I love using papier journals and have for 2 years now. Excellent quality binding covers and paper. Only issue is not even a years worth of pages in one book and they are quite expensive”

Helpful Report

Posted 2 years ago

“I ordered a personalised leather notebook over a week before Christmas with expected delivery on the 22nd December, only to receive an email from Papier on the 22nd December (today) noting that the leather notebook I had ordered was out of stock and my order had been cancelled. The fact that this information has only been shared on the expected day of delivery and t-minus 2.5 days to Christmas (imagine preparing additional stock for Christmas!) is incredibly disappointing. The offer of a discount for my next order is pointless given the gift was intended for Christmas and orders now won't be delivered in time, so I now have to accept I will be one gift down. Having made my order last week, there being no sign of low stock noted on the website (a free suggestion for the website team to work on and claim as an enhancement made in 2024?), and communication to be made on delivery date, I am incredibly disappointed with Papier.”

Helpful Report

Posted 2 years ago

We're so sorry to hear your order was affected by an unexpected shortage of stock. We totally appreciate how disappointing this is so close to Christmas, thank you for taking the time to leave feedback. Papier Customer Service Team

Posted 2 years ago

“My fiancee and I were very happy, not just with the final product we received but how quick they dispatched our order, and I appreciated the built in QR code generator. Most importantly though, the design came out really nice and seems really nice quality all round.”

Helpful Report

Posted 2 years ago

“The planner is absolutely beautiful, and the customer service is amazing. There was a slight issue with the order, and they were very quick to reply and accommodate! Very positive experience overall and would recommend!!”

Helpful Report

Posted 2 years ago

“High quality planner calendar was shipped very promptly.”

Helpful Report

Posted 2 years ago

“Ordered on 20th Dec on a 24 hour express delivery, so it would arrive before Christmas. The website said the last express delivery was 22nd so felt I had enough time. When I received my confirmation it stated it would not come until the 27th despite the express delivery. I contacted customer service and was told if I wanted it by the 23rd I would need to pay over £10 for express delivery. I explained I had shouldn’t need Saturday delivery as I had order on Wednesday on 24 hour delivery so it should have come at the latest on Friday. I was told if I didn’t pay it I wouldn’t receive it. I cancelled the order, very disappointed with the service.”

Helpful Report

Posted 2 years ago

Hi Carole, we're sorry to hear the parcel wasn't able to reach you by Christmas! Thank you for taking the time to give feedback! Papier Customer Service Team

Posted 2 years ago

“Envelopes are incredibly see-through. If privacy for your personal photos and messages are important to you, I would recommend you look elsewhere.”

Helpful Report

Posted 2 years ago

“I was disappointed with the print quality of one of the personalized reading journals that I purchased (it was printed in gold on a black background).”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews