Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a recipe journal and so far I have received a blank journal, a reading journal then a "lost in the mail journal". Clearly no quality control on the products going out. This has been a real disappointment. Still no recipe journal in hand after about 6 weeks.”

Helpful Report

Posted 2 years ago

We're so sorry to hear there have been errors with your order, this is certainly not our usual standard of service! I can see the replacement is on its way and due to reach you before Christmas, please do let us know if there are any further issues. Papier Customer Service Team

Posted 2 years ago

“The paper in the planners is so thin that only pencil won’t show through to the next page”

Helpful Report

Posted 2 years ago

“Really receptive and responsive customer service team which isn’t always the case! Great quality products. Will use again.”

Helpful Report

Posted 2 years ago

“Amazing customer service from Papier, Sian was really helpful and speedy to respond to my query!”

Helpful Report

Posted 2 years ago

“Melissa was incredibly helpful, kind and efficient when resolving an issue with my order. Because of her great customer service I will be a returning customer!”

Helpful Report

Posted 2 years ago

“Papier are an excellent company. There was an issue with part of the order being damaged in transit. I contacted the company and Nicole got back to me within hours of my original email. She was very helpful and efficient. A replacement was organised within minutes and I received this a few days later with no issues at all. The quality of the products is excellent but the customer service is second to none. I would highly recommend the products and the company. 5 stars!”

Helpful Report

Posted 2 years ago

“I've ordered 7 Wellness Journals from Papier and have always loved them. However, on receiving my latest order I realised that the layout has changed of the wellness journal. Gone is the practical areas for logging water and self care, and in its place are things like "Connections" "Restful Moments" "Movement, today's natural motion" what in the world!! The journaling area has been halved in favour of these ridiculous titles. I enjoy journalling, and I like down to earth, practical books, Papiers Wellness Journal has gone from being useful to just some kind of "woo woo" diary! The one I bought as a gift was for my husband, I'm embarrassed to give it to him! One loyal customer will be going elsewhere to buy.”

Helpful Report

Posted 2 years ago

Hi Caroline, thanks so much for your feedback, I’m so sorry to hear you don’t like the setup of the new wellness journal layout. We developed our refreshed wellness journal due to customer feedback, asking for more of a holistic approach and with more guidance. This was also reflected by the new imagery and layout contents featured on the product page. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the diary design next year! Please do get in touch at support@papier.com if you're unhappy with your item received so that we can try to help with a reasonable solution. Best wishes, Papier CS Team

Posted 2 years ago

“I purchased a planner, a stamp set, and stickers. I spend $120. 1 sticker stack had lines through the pack and creased the sticker, but other than that all great items. My issue is the delivery system they have in place. They use Mail Innovations services meaning that UPS and USPS help deliver the package. That means delivery estimate is not a "day definite service", typically it has delays or a wider range for delivery. The services they use is not a problem I can wait. However, they make the customer pay the shipping for the shipping of the forced tracked order of $5.99 even if you purchase $120 worth of goods. Surely the company can afford the cost of the shipping, but nope. Anyways, if you're purchasing a gift I would recommend purchasing with ample time to get your order maybe like 2 weeks. As for me, I won't be purchasing from here again. Great product, but unfair pricing.”

Helpful Report

Posted 2 years ago

Hi April, thanks so much for taking the time to leave this feedback! I do apologise for the disappointment caused by our economy shipping carrier service at this time. I will certainly pass this along to the team, but do want to note that we offer multiple courier services in the US at this time - if you would like to place a future order, you can opt for a faster service. at the checkout. We try to set realistic, accurate ETAs that are visible in product descriptions and our checkout, but of course, delays do happen and I sincerely apologise if your parcel arrived to you late. If you would like to discuss this further with a member of our team, do get in touch at support@papier.com so that we can help you further. Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a planner. It was super cute! However, the covers fell off the spiral and cannot be put back on. In addition, since they are paper they start to rip. This is a great and super cute planner just not super durable.”

Helpful Report

Posted 2 years ago

Hi there, thanks for leaving this review! I'm so sorry to hear that your item is damaged - please do get in touch at support@papier.com with an image of your order so that we can assist further, as this certainly does not sound up to our standards! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“The quality of the product is top notch and I found the customer service helpful. However I purchased the notepaper and envelops and I was very disappointed that they arrived with no box. I am giving the notes as a gift and these lovely items deserve a beautiful presentation box. I would have even been okay to pay a bit extra for that!”

Helpful Report

Posted 2 years ago

Hi there, thank you so much for taking the time to leave your feedback. While I am so glad to hear that you had a positive experience with our team. I am so sorry for any confusion caused. Sadly, our notecards do not arrive with a gift box included. For future orders however, we do offer these gift boxes for purchase on our site. I will be happy to link that below for you: https://www.papier.com/us/notecard-gift-box-fits-20-16 Best wishes and apologies again for the disappointment, Papier CS Team

Posted 2 years ago

“Beautiful products and just as important -- amazing, fast, helpful and courteous customer service !”

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Posted 2 years ago

“Love the designs of the diaries - buy them every year. Customer service is excellent with very prompt delivery. I used the chat service this morning to help resolve a query and Alicia sorted it within 5 minutes of our chat. Would absolutely recommend if you are wanting something very personal to you.”

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Posted 2 years ago

Thanks so much for the lovely feedback, we're so pleased to hear that Alicia could help. I will definitely share your kind words with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Photos bad quality, pixilated and not as shown when ordered. Card also bent Disappointed”

Helpful Report

Posted 2 years ago

Hi Amy, I'm so sorry to hear that your card did not arrive as you anticipated, and apologise for the disappointment caused! Please do send along an image of the item received and confirm your order number to support@papier.com so that we can determine if a print error has occurred and what possible solutions we can offer! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“I get my planner every year from Papier, but this year I got the Evergreen one from the collaboration with The Met and it was off-center. The design was all skewed to the left, which I didn't know what to do about. I could email support, I suppose, but I think that's just how the design prints onto all the planners. It would help if the website showed an actual physical copy of the planner instead of a digitized version where the crease from the binding is not visible. I assumed they would center the design in the flat part of the cover, but they must have centered it before binding the book, because the design ends up being much closer to the indented side where the pages are bound and leaves a ton of blank space on the right side of the cover. I feel like it will annoy me a little all year every time I take out my planner. I have absolutely adored the three other planners I got from Papier and wish they would get more designs from Desmond and Dempsy.”

Helpful Report

Posted 2 years ago

Hi there! Thanks so much for taking the time to leave this feedback. I'm so sorry to hear that there's been trouble with your item received. Please do send us an email at support@papier.com with an image of the item received, as we are able better determine if the item has printed as expected or if a print error has occurred. We certainly will help you further regardless, but I am so sorry for any disappointment caused by your item as received. Best wishes, Papier CS Team

Posted 2 years ago

“Incredible customer service - I made an error with an order, and Steph was brilliant at helping me get it sorted!”

Helpful Report

Posted 2 years ago

Thanks so much for leaving this feedback, we're so pleased to hear that Steph could help you sort this error out. I will definitely share your kind words with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“I ordered the recipe book and within a few uses, an entire chunk of the pages fell out of the book. This was with very minimal use and Papier refused to refund me for their faulty product. The best they could do was 20% refund. Won’t be ordering from them anymore”

Helpful Report

Posted 2 years ago

Hi there, we appreciate your feedback and am so sorry to hear that your experience has left you disappointed. We sincerely appreciate your thoughts on this. We do typically offer a partial refund to keep a damaged item if the item is still in useable condition as one possible option, I can see that a return of the faulty item in exchange for a full refund of the item had been offered in May at the time that you were in touch regarding support, but the partial refund was opted for by yourself rather than a return or replacement item. If you have further questions about this, please do get back in touch with our team at support@papier.com and we will be happy to reopen the investigation into this if you would like. Best wishes and sincere apologies again, Papier CS Team

Posted 2 years ago

“I paid an extra £7 so that my friend's gift would be delivered 'by Friday', which was the day of his birthday event. Close to the wire, I know! Unfortunately 15 minutes into the DPD delivery slot they emailed me to say the driver missed me and I could collect the parcel from the post office. My buzzer never went (I work from home, as does my partner) and they didn't leave the parcel in my chosen safe place. I wasn't going to be able to collect it in time. Nicole was a star, she read my problem carefully and refunded me the delivery fee. A credit to Papier!”

Helpful Report

Posted 2 years ago

Thank you so much for this feedback! I'm so sorry to hear about your trouble with the delivery, but so glad to hear that Nicole could help sort this with you. I will definitely pass this along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Morning All Papier Team, I have never used a service like this before to produce a book from photographs but oh wow you did an amazing job. I have received my order delivered this morning in the UK., it brought a tear to my eye, it is fab having pictures but putting them into a book, bound properly on nice paper really sets it off. I am so pleased with my order. Thanks to all of the team 🥰”

Helpful Report

Posted 2 years ago

Thank you so much for this incredible review, Mark! We are so pleased to hear how happy you are with your photo book received and appreciate these kind words. :) Best wishes, Papier CS Team

Posted 2 years ago

“The quality of our wedding thank you cards was 11/10! They were above my expectations, so pleased with them. A massive thank you to Papier!!”

Helpful Report

Posted 2 years ago

Wow, this is so lovely to hear Amy! Thanks so much for this lovely review, we're so pleased that you're happy with your order. :) Best wishes, Papier CS Team

Posted 2 years ago

“After my academic planner got stuck at FedEx for over a month, I reached out Papier's customer service. Ellie responded very promptly and I could not be more appreciative of how quickly she was to resolve the situation! I said that I was frustrated at FedEx's lack of customer service and delay and wanted to see if there was any way that Papier could get information from FedEx about when my planner could be delivered, and she very kindly put in a new rush order with their printer and made sure I got my planner by the end of that same week (I'd explained I was frustrated because the semester was literally halfway through and FedEx STILL had my planner). I could not be more impressed at how quickly and decisively Ellie resolved this issue for me! This is my second Papier planner and because of this excellent interaction I think it won't be my last.”

Helpful Report

Posted 2 years ago

Thank you so much for leaving this incredible feedback! I'm so sorry to hear about the troublesome delivery, but so happy to hear that Ellie could help with a replacement! I will certainly be sharing your kind message with her. :) Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews