Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

Write Your review

Tell us how Papier made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the different options of prints for each planner and the free personalization. However, the layout is not efficient, and this makes it not worth the price. I’ve been using mine for the last two weeks, and it’s a hassle to flip through all the pages just to get to the overview of the month. I wish it had tabs included, or at least had the month in the beginning of each four week period. In addition, the cover of the paper back copies are not thick whatsoever. I’m constantly worried that the cover is going to bend, whereas the soft covers I would get from Marshall’s were difficult to bend. I don’t believe I will be purchasing again, or until they make some improvements.”

Helpful Report

Posted 2 years ago

Hi Ivona, we're sorry to hear you were not 100% satisfied, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 2 years ago

“My book was a gift. It came in the wrong color with no gift card or note as to who gifted it to me. I contacted Papier only for them to tell me for security reasons they can’t tell me who sent it. It was their error in the first place. I now had to ask several relatives if they sent me, my gifted book. Very embarrassing! Papier did nothing about the wrong color book sent. Think twice about using this company.”

Helpful Report

Posted 2 years ago

We're sorry to hear this! We're not able to share personal information for our customers but if you can send over the order number from the packaging to support@papier.com we can ask them to contact you directly! We can also check the color of the original order and replace it for you. Papier Customer Sevice Team

Posted 2 years ago

“I ordered a 2024 planner at the end of December, and have yet to recieve it,WEEKS LATER, in mid-January. Tracking is unavailable; the year is passing by rapidly, and I have NO PLANNER, thus making my review impossible.”

Helpful Report

Posted 2 years ago

Hi Emily, we're sorry to hear that, it looks like your order is still in transit! I've sent over an email with more detailed information for you. Papier Customer Service Team

Posted 2 years ago

“I'm delighted with my experience of Papier. I made a mistake with my initial order which was swiftly responded to and corrected above and beyond my expectations. My daughter is now the delighted recipient of a personalised diary. Thank you so much.”

Helpful Report

Posted 2 years ago

“The customer service at Papier is top notch! I received my planner with a funky binding and emailed them just to let them know but wasn’t expecting a new one because it wasn’t a big deal to me, more so just wanted them to know for production. Without hesitation they sent me a brand new one! I was so impressed and happy with their quick and excellent customer support. Also extremely happy with my purchase! The planner is so cute, good quality, and perfect for my needs! Money well spent :D thank you Papier team!”

Helpful Report

Posted 2 years ago

“Cover was printed offset, not center, and they say the binding counts as part of design. This is a terrible excuse and any designer will tell you so. I tried to reorder a coil binding and they are all sold out. Ridiculous.”

Helpful Report

Posted 2 years ago

We're sorry to hear you weren't completely happy with your purchase! We can often adjust the text spacing to fix any centralisation issue, or offer an alternative design, just send over a photo of the item you received to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“I love the planner eve though the pages are thin. The layout of the planner is great. The 2 stars is for the $16 rollerball pen. While it is beautiful and heavy/expensive feeling, the ink skips and keeps skipping. It also has a scratchy feeling when you write. Ordering a pen elsewhere”

Helpful Report

Posted 2 years ago

Hi Ana, we're sorry to hear you're having issues with your pen! Returns for unpersonalised products are free, if you send your order number over to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“I would give zero stars if that was an option. Papier messed up my order which delayed us in getting our wedding invites out. It took them 3 days to come up with a resolution for what was a design issue on their end (the website image/proof I depicted something different than how it was designed/printed). They credited back what I had originally paid for the item, however, that did not cover the full cost of the product total for the redo (perhaps there was a discount when I ordered it). They were not able to redo it- I had to spend more of my time recreating the same item. THEN, they did not include a credit for expedited shipping - which I had originally paid for. So I now end up paying $45 more for my order due to their mistake, spending hours dealing with their unfortunate customer service team, and now feeling extremely unsettled by the fact that I wanted all of my wedding paper products to match and not trusting Papier to deliver. They did not offer a discount or any further credit for their mistake. I would not trust them when they say happiness guarantee. Please see the image of the proof and what I received below. The flower was designed to be in the middle of the invite, but their website showed it as depicted in the proof.”

Helpful Report

Posted 2 years ago

Hi Bryn, we're so sorry to hear about your experience. It looks like in our most recent correspondence Angela rectified the amount of credit so it now covers the full order, our apologies for the miscommunication! Papier Customer Service Team

Posted 2 years ago

“I received a gift card for my birthday as I am known to live by my bullet journal. My bujo for 2024 arrived a few days early and I was delighted at how beautiful it is… only to be extremely disappointed with the paper quality. The paper is very thin and see through- half the weight of my very inexpensive bujo from local craft store and Amazon. I’m utterly bummed.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! The paper in our bullet journals is 100gsm. Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

“I really wanted to love Papier. But the planner I ordered is flimsy and the paper is see through. I can see the ink through the other side of the paper as well as the pen marks from me writing on my schedule. The color of the pages is also an off white color so if you make a mistake, you can white it out or it looks messy. It looks really pretty till you touch it and find out it’s really low quality.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

“We bought my daughter a student planner for Christmas. She loved it! When I saw the quality of the product, I bought one for myself with my name on it, and I love it too! I like how so much that was put into even the packaging.”

Helpful Report

Posted 2 years ago

“I ordered a diary for myself and was so impressed I have ordered for my family - diaries and planners. Fantastic quality and well laid out”

Helpful Report

Posted 2 years ago

“Great products but slow delivery even within the UK! Customer care was very helpful though :D”

Helpful Report

Posted 2 years ago

“My experience was below average. I ordered two sets of note cards. One is satisfactory but the printing on the return envelope isn’t very good. I am extremely disappointed in the second set of notecards. My name at the top of the card is in such a small font it’s almost unreadable. My address was also left off. Shipping takes forever so if you’re in a rush choose a method other than economy.”

Helpful Report

Posted 2 years ago

We're sorry to hear your order had an error! Please do send over a photo of the issue to support@papier.com and we can sort it out for you. Papier Customer Service Team

Posted 2 years ago

“Love what we’ve had from Papier, my only complaint would be that the hook has been placed in the wrong orientation of one of our photos. But the print quality is great and the frames are exactly what we wanted”

Helpful Report

Posted 2 years ago

“The quality of the calendar is fantastic, I have continually purchased my personalised calendars from Papier for 4 years now & they are the best. Shipping is also really fast even in busy holiday periods. Highly recommend!”

Helpful Report

Posted 2 years ago

“Had difficulty choosing a ‘24 planner, so many great designs. THEN, it arrived a week ahead of schedule! And it’s gorgeous! Very, very happy going into the New Year with this pretty, well-designed datebook. Many thanks.”

Helpful Report

Posted 2 years ago

“My order should have arrived days ago and I have found out by a bot that it hasn't even been dispatched. I am now going to be nearly a whole month behind on a 2024 diary that may take another week or more to get here, because I can't get in contact with anyone to see what has happened to my order. Gutted after a rare treat for myself.”

Helpful Report

Posted 2 years ago

We're sorry to hear about the delay! Please send over your order number to support@papier.com and we'll get back to you ASAP! Papier Customer Service

Posted 2 years ago

“Placed an order at the start of Jan, didn't expect it to turn up for a few days. Sometime later I got in touch to find out what was going on, no response. Tried using the online chat, it said no operators available but it would create a ticket for me and send a confirmation. Didn't receive anything, got in touch again, repeat. Trumped up print on demand shop pretending to be French, bit of a joke really. These guys are just resellers, they don't produce anything themselves. It's an exercise in branding, buy elsewhere.”

Helpful Report

Posted 2 years ago

Hi there, we're so sorry to hear that Josh's message to you today didn't reach you! Your order is currently in production and you'll receive an email as soon as it ships with your tracking number so you can keep an eye on it! All of our personalised products are printed on demand by specialised printers which is why there is some production time for each order :) Papier Customer Service Team

Posted 2 years ago

“LOVED the presents I ordered for my friends and I loved the customer service.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews