Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great cards.”

Helpful Report

Posted 2 years ago

“Very expensive + expensive shipping, site would not let me customize return address on envelopes - expected a high quality, but my stationary arrived faded, off center & poorly printed. I would not order again.”

Helpful Report

Posted 2 years ago

Hi Sarah, we're sorry to hear the printing quality of your order was not up to our usual standards! Please do send across a picture of the product to support@papier.com and we'll be happy to resolve this for you. Papier Customer Service Team

Posted 2 years ago

“Amazing quality, speedy delivery and the range of designs is superb. We ordered a personalised sample first to confirm it was what we wanted which I think is such a nice touch. We are ordering all of our wedding stationary via you plus I will be buying notecards etc throughout the year for friends and family.”

Helpful Report

Posted 2 years ago

“I ordered a beautiful picture book for my partner and it is great. Quick delivery, great quality and perfectly gift wrapped. So happy with it! Would definitely order from here again!”

Helpful Report

Posted 2 years ago

“We realised on the Monday before our wedding that we didn’t have a guestbook. Our customised book arrived by the Thursday and looked great. Couldn’t be happier, would recommend”

Helpful Report

Posted 2 years ago

“Laura that works for papiers customer service team dealt with my enquiry excellently! I was so impressed with her speedy responses to any questions I had and her kindness too! Thanks again Laura! I look forward to repurchasing from papier again many more times in the future! x”

Helpful Report

Posted 2 years ago

“Favorite journal(s) I've ever had. Lines aren't too dark so the writings easy to see. Perfect quality (I bring it everywhere with me and can truly just throw it in my bag). Cute and convenient bookmark ribbon thing, customizable!!, AND great prices, especially for the quality. Lovely customer service too. Ty Papier”

Helpful Report

Posted 2 years ago

“Disappointed by paper quality Poor value for money even after discount. Thick border line makes it visually impossible to write more than a one sided communication”

Helpful Report

Posted 2 years ago

We're sorry to hear you were disappointed Roger, thank you so much for taking the time to leave your feedback! Papier Customer Service Team

Posted 2 years ago

“I’m usually really impressed with Papier items I’ve ordered but unfortunately this photo book disappointed me. For the high price I expected it to be flawless and great quality but the photos (which I uploaded that were high res) seem fuzzy and bad quality in the book. It’s an average book that I could have ordered elsewhere for less than half the price so I’d suggest others do so. I ordered this thinking it would be more special and better quality for a gift but sadly it wasn’t.”

Helpful Report

Posted 2 years ago

Hi Ruby, we're sorry to hear that, it doesn't sound like it was up to our usual standards! Please send across some pictures of the poorly printed photos to support@papier.com and we can sort that out for you. Papier Customer Service Team

Posted 2 years ago

“I got an Instagram ad and WOW the paper is soft, I love the layout and its totally what I was looking for.”

Helpful Report

Posted 2 years ago

“Papier repeatedly gave me a reason to find a new brand of planner, so, I did.”

Helpful Report

Posted 2 years ago

We're so sorry to hear you were unhappy with your planner! If you send over an email to support@papier.com we'll be happy to help resolve this for you! Papier Customer Service

Posted 2 years ago

“First time i had ever ordered from Papier. I placed and paid for my order and 5 days later was told item was out of stock and i was refunded”

Helpful Report

Posted 2 years ago

We're so sorry to hear you were affected by us being out of stock of your item Lisa! Thank you for leaving your feedback. Papier Customer Service Team

Posted 2 years ago

“Hello my name is Holly and I have purchased 4 planners here in which all have been bad quality but very cute. Needless to say the past two experiences have made it so I will not be returning. My third planner fell apart so I reordered a new one anticipating that it would be for the current year as a normal person does. There was no clear indication that the planner was for 2023 and that information was hidden and deceiving. Contacted the team, offered no refund but store credit for a planner that I don’t want. Also tried to submit photos of the both of the faulty planners and it wouldn’t let me😭”

Helpful Report

Posted 2 years ago

Hi Holly, we're sorry to hear about this! We would never expect you to spend money on a new planner if our original one is not up to our usual quality- instead we would be happy to replace it for you! I'm afraid our 2024-25 academic planners have not yet launched but I can see Melissa has added credit to your account so you can order one when they launch in Spring! Papier Customer Service

Posted 2 years ago

“Super disappointed that the journal I spent $40 on is actually pink instead of the cream shown in the photos... And the website did not post a written description, so the only way to know is to spend a good chunk of money on it first. No returns since this was personalized (un-personalized version for this design doesn't exist, so that was my only option). This will be my first and last order from Papier.”

Helpful Report

Posted 2 years ago

We're so sorry to see your order arrived incorrectly! Of course we are happy to replace incorrect or damaged items, please send a picture across to support@papier.com and we'll be able to resolve this for you! Papier Customer Service Team

Posted 2 years ago

“Stationery expensive and the envelopes are very poor quality and do not match. My journal/recipe book bundle is misprinted. The company is quick to explain their reasons for not making it right and leave a bad feeling for customer service. After having to email multiple photos to “ prove” my point- they still would not refund my dissatisfaction over the stationery. They credited the error of the misprinted journal but it took 4 different tries and different employees. Very disappointed in the company and will not be doing any further business.”

Helpful Report

Posted 2 years ago

Our sincerest apologies for the initial misunderstanding here! I can see Melissa has now replaced the lined notebook for you that was missing from your original order. If we can help any further please do let us know on support@papier.com. Papier Customer Service

Posted 2 years ago

“I treated myself to the Papier advent calendar before Christmas. Oh my goodness! Utterly wonderful. Superbly packaged, absolutely gorgeous colours throughout and just wonderful little gifts everyday, it was such a treat. I am keeping the main box to use as stationery storage and all the gorgeous inner boxes are being cut up and used in crafting projects. Roll on next year!”

Helpful Report

Posted 2 years ago

“Really bad quality, so disappointed after seeing all the good reviews. Paper is really thin so you can see the ink through the pages, my diary arrived and the first 50 pages were all stuck together and many of them ripped as I tried to separate them. Unfortunately I won't be buying again. Last year I bought a yearly agenda from Paperchase that was better quality...”

Helpful Report

Posted 2 years ago

We're so sorry to hear this Elizabeth, it's not up to our usual standards at all! Please send over a photo of the stuck together pages to support@papier.com and we'll sort this out for you. Papier Customer Service

Posted 2 years ago

“Decided to try Papier because my go-to planner company has gotten to expensive. Unfortunately Papier was a let down. - the layout of the joy hardcover planner is so odd. Has me flipping through the whole planner to write stuff down for one month - the paper is way to thin, you can only write with a ball point pen for it to not bleed through. Even then you can still see the printed front on the page through the following page - the only element of this planner that I liked was that I was able to customize the cover I won't be purchasing again, I even tried to return it but given the customization I wasn't able to.”

Helpful Report

Posted 2 years ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 2 years ago

“I purchased a 2024 planner for the year and after three weeks of using, the spine has detached from the cover. Horrible quality! The pages themselves are nice, thick paper, and I like the layout, but wouldn’t consider purchasing again and will be taking back any recommendations I had given to friends.”

Helpful Report

Posted 2 years ago

Hi Abigale, we're sorry to hear that, it doesn't sound like our usual quality at all! Please send over a photo of the issue to support@papier.com and we'll be happy to sort this out for you. Papier Customer Service Team

Posted 2 years ago

“I have had my planner and classic rollerball pen for about a year and absolutely loved my planner (no complaints there) and the *look* of the pen. However, the pen is somewhat of a letdown in terms of performance as the ink often skips, and it does feel somewhat scratchy against the paper as it writes (both felt and heard). I also have problems with the cap staying on the back side when writing; it doesn't secure/snap in but rather, it hangs, and I have to balance my pen so that it doesn't fall off while writing. The pen has been this way since the day I received it, and it still hasn't gotten any better nor have I gotten more used to it. Perhaps it might be time to purchase a new insert, but as I mentioned, it has been this way the entire time. Again, I ADORE the look of the pen; it's just not practical and doesn't write as well as I would like it to for the price point. Nonetheless, my order arrived quickly, and I'm sure I'll find myself buying at least paper products from them again!”

Helpful Report

Posted 2 years ago

Hi Ariel, we're sorry to hear that, this doesn't sound like the normal performance of the pen at all! I've sent you over an email to sort this out for you! Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews