Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stylish products”

Helpful Report

Posted 4 years ago

“Beautiful personalised notes books and diaries. I ordered one and was so pleased I ordered 2 more for Xmas gifts”

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Posted 4 years ago

“I recently lost my pet and Papier delivered a gorgeous photo of her which I can place out to remember her. It’s such amazing quality and made with so much love. I’ve also received and sent journals as gifts too and these are amazing.”

Helpful Report

Posted 4 years ago

“There was a slight issue with my custom planner BUT the customer service was EXCELLENT. Sian was so helpful and was able to print me a replacement planner with the correct customization within 24 hours of the original shipment arriving. The quality of these planners is amazing - I CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH.”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Sian is great and very helpful. Prompt responses and sorted an issue very quickly! Will definitely use Papier again in the future :)”

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Posted 4 years ago

“Brilliant product and service.”

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Posted 4 years ago

“Not only did I love the product I purchased , but when Royal Mail lost my product and gave me NO HELP, customer service , in the form of Elly was brilliant-prompt, friendly reassuring-just what was wanted in a stressful situation”

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Posted 4 years ago

“The customer service is absolutely amazing! I spoke with Elly via email and she was so quick to respond, resolve my issue immediately & was so lovely! Would 100% recommend shopping here & I will be back again when I need something else! I’m so grateful for Elly’s support! Thank you!”

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Posted 4 years ago

“Really easy to order, quick delivery but most importantly excellent quality products,”

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Posted 4 years ago

“So easy to order, delivery is fast and products are always incredible quality. Very happy with all my purchases.”

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Posted 4 years ago

“Excellent customer service:”

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Posted 4 years ago

“Bought a diary for my friend. Came in excellent condition, and she was delighted by both the design and the personalised initials! Will be sure to buy from here again.”

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Posted 4 years ago

“I was so excited about ordering such a cute planner. Unfortunately I was sent a damaged planner. The post office did not damage the planner since Papier packed and presented it so well. Also I had my name added to the cover and you can’t even and you can barely see it. The writing is so small.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“Good quality, quick service very happy thank you”

Helpful Report

Posted 4 years ago

“Pretty annoyed. I purchased a custom diary for my partner and her business.. the custom writing isn’t even centred on the diary.”

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Posted 4 years ago

Hi there, I am so sorry your order was delivered with this issue. As the title is as wide and the text box, part of the left side is lost in the crease of the spine, which exaggerates the centralisation of the title. If you can get in touch with us on support@papier.com we can get this rectified for you, no problem! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“Prompt and good quality”

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Posted 4 years ago

“The gratitude journal I bought is beautiful and great quality. I will definitely shop with Papier again!”

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Posted 4 years ago

“Really cute, nice quality stuff for a good price. Got my friend a personalised recipe notebook and it is really lovely”

Helpful Report

Posted 4 years ago

“Excellent customer service!”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews