Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service! Honestly the best I’ve had. I had an issue with my delivery, I sent an email and received an instant reply, the issue was corrected straight away and a replacement sent out via express delivery. Couldn’t be happier.”

Helpful Report

Posted 4 years ago

“Feel compelled to leave a review here as I approach my 8th order with Papier. I was always impressed with the value for money, speed of delivery, and user friendly website, but it wasn’t until 2 weeks ago on my latest order I had a slight issue with one of the books I had ordered and was required to reach out to the Papier team. I was blown away not only at the speed of their reply, but I was helped by someone called Ellen who was pragmatic and solutions based - I couldn’t believe the email when I woke up the next day. Incredible service that is almost impossible to come by these days. The papier team should be commended!”

Helpful Report

Posted 4 years ago

What a great review, thank you so much! I will be sure to pass this on to Ellen for you! See you again soon for order number 9! Best wishes, Alicia CS Team

Posted 4 years ago

“Excellent, reliable service, beautiful journal that was wonderfully packaged and presented; updates re expected delivery were accurate and useful too. Will recommend.”

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Posted 4 years ago

“Amazing products and outstanding customer service. So helpful and quick to get back to you (especially Alicia) I get my diary from Papier every year and have recently started gifting the products to friends and family - such great designs and opportunity to personalise! Absolute favourite!”

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Posted 4 years ago

Thanks so much for such a lovley review, so glad I could be of help! Looking forward to seeing you again soon! Best wishes, Alicia CS Team

Posted 4 years ago

“Customer service is incredible! A lovely advisor called Sian helped me today, and they were the absolute best. Helped me with my enquiry and was very supportive. Top notch service all round!”

Helpful Report

Posted 4 years ago

Thanks for a wonderful review Lauren - I will be sure to pass this on to Sian for you! Have a lovely festive season! Best wishes, Alicia

Posted 4 years ago

“Just received my new diary and delighted to see that the format has reverted back to a previous style, without the monthly review pages between each month, which was very clumsy with lots of duplication. This years style is so much better. Thank you Papier - I love it.”

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Posted 4 years ago

“Beautiful designs with a clear layout for the year ahead. I love the monthly planner for important dates.”

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Posted 4 years ago

“Well presented, fair price, swift delivery and good customer service. I am very pleased 😃 withe the products that I have received.”

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Posted 4 years ago

“The layout of the diary inside is exactly what I was looking for. The customisable outside comes in many lovely designs. It was delivered on time and in excellent condition.”

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Posted 4 years ago

“I am not very often impressed to this level by a company but I can honestly say the whole process was amazing. from the reasonable pricing, using the website and creating my order to how efficient delivery was. Then when I realized I had made an error, they answered my email straight away and gave me the chance to cancel/amend. Most amazingly of all I missed the time window to do that so the item was dispatched, but they still gave me back all the money back in credit to reorder anyway....seriously blown away :-)”

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Posted 4 years ago

“I love the design of my day planner is so cheerful, and it has my name on it!”

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Posted 4 years ago

“Beautifully done. Great quality, quick delivery and good pricing. All in all a good experience and I will be ordering in the future.”

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Posted 4 years ago

“Immaculate customer service, quickest response time & extremely helpful. Thanks so much Sian for all your help & lovely service!”

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Posted 4 years ago

“I bought this and personalised it for my beautiful granddaughter who has had a hard time going through the all that has happened during the pandemic. She absolutely loves it.”

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Posted 4 years ago

What a heart-warming review, thanks so much Jean! Wishing your granddaughter all the best and hope you have a lovely festive season! Best wishes, Alicia

Posted 4 years ago

“Perfect Christmas gift for my mother! She will love it”

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Posted 4 years ago

“Papier is has beautiful designs and great quality paper but the best part is their customer service. Elly went above and beyond to help us personalize our wedding invitations; we can’t thank her and the design team enough!”

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Posted 4 years ago

Thanks so much for taking the time to write your review! We really appreciate it! I will be sure to pass this on to Elly for you! Looking forward to seeing you again soon! Best wishes, Alicia CS Team

Posted 4 years ago

“Really lovely products”

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Posted 4 years ago

“Very quick delivery and service. Very well made products. Would definitely recommend to family and friends”

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Posted 4 years ago

“Really quick service. I asked them to set up a design with my own photograph and they created it on the same day! Super efficient and the quality is always good (I have used them many times now).”

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Posted 4 years ago

“Fabulous range of products. Really gorgeous designs. Fast service and beautifuly packaged. Stronly reccomend checking this company out.”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,429 reviews