Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent photo album and very easy process. Quick delivery and excellent price.”

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Posted 4 years ago

“love the designs and customization!”

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Posted 4 years ago

“Love the note cards that are more personable than a regular thank you card.”

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Posted 4 years ago

“I ordered a card with a photo on it. The photograph was the right way up in my order, and set to scale. When the card arrived the photograph had been turned 90 degrees and stretched - it looks terrible. I will be seeking a refund.”

Helpful Report

Posted 4 years ago

Hi, we're so sorry to hear your order arrived like this- if you haven't already be in contact please do contact support@papier.com so we can process a replacement or a refund for you. Papier Customer Service Team

Posted 4 years ago

“Love that Papier have now bought out A6 sized diaries, but I wish I’d know they were coming …. Already bought and started filling in a Papier A5 one.”

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Posted 4 years ago

I am so sorry to hear this Lynn! We shall pass on your feedback for you! Best wishes, Alicia

Posted 4 years ago

“Stunning diary. I can’t wait to start using it, the features are fantastic - I love how it starts in December too. The personalisation is so unique, it’s worth the extra money for the foiling as it’s simply stunning. Delivery was on time, I like how they offered the breakdown, due to the personalisation it took a few more days to process the order - but it was worth the wait. Will be buying so much more from Papier in the future. Thank you x”

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Posted 4 years ago

Thanks so much for taking the item to write this great review! We appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Delivered quickly, and the price is amazing for what you get”

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Posted 4 years ago

“I ordered a diary with photos on the front. From front to back the quality is excellent! I love it. Can't wait for December 2021 to start using it.”

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Posted 4 years ago

“Bought my first productivity planner from papier about 3 months ago and I was absolutely blown away by the quality of both the paper, hardcover, and ribbon. Since I am almost done with my planner I decided to purchase another one ahead of time just so I have it in hand. I cannot express how disappointed I am at the quality change between the 1st planner and the one I have just recieved. The paper is now much more thinner and the ink bleeds through the paper. The paper is not as smooth and thick as the previous ones as well. The ribbon now is less silky and much more course to the feel. Overall , the quality of the new planner feels relatively cheap despite no price difference. Really disappointed in papier this time around, Please bring back the original quality. (planner from 2months ago above) (new planner on bottom of pic)”

Helpful Report

Posted 4 years ago

We're so sorry to hear that you are unhappy with your order. Availability of the paper we source can change so we may swap to alternative materials to ensure we are able to produce our stationery. Thank you for letting us know your feedback with regards to the whiter paper, we will of course take it into account. Papier Customer Service Team

Posted 4 years ago

“Beautiful quality product. Quick service. Well worth the price. I am very pleased with my diary thankyou.”

Helpful Report

Posted 4 years ago

“Absolutely amazing customer service, I made a slight error on a customised diary, I contacted customer service via WhatsApp and they attended to me at me 9:30pm and was able to find me a solution to enquiry. I am so pleased. Thank you”

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Posted 4 years ago

“Very good, super easy and quick turnaround!”

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Posted 4 years ago

“Wonderful service. I contacted Papier after making a mistake re delivery of my invitations. They swiftly sorted this for me and even replied to my e mail on a Saturday night and a Sunday morning . I was kept up to date at all times with friendly responses to my emails mail/s. Thank you Papier”

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Posted 4 years ago

“Great quality and speedy service”

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Posted 4 years ago

“The Papier products a not particularly cheap, but they are value for money against their quality and service. Something a little personal, and well worth it.”

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Posted 4 years ago

“I absolutely love the high quality of the paper, it feels beautiful, it’s actual stationary quality. My current 2021 planner is still in great shape, the durability is well beyond my expectations. I already bought next years!!”

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Posted 4 years ago

“Really nice parcel to receive in the post, packaged and delivered with care. Would make a lovely gift :)”

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Posted 4 years ago

“My first order was lost by the deliver service but after a few emails back and forth with customer service they got it resent. The girlfriend loved it! Will order again!”

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Posted 4 years ago

“Great personalised journal ordered for my niece’s birthday. Arrived on schedule, and nicely packaged. She loved it!”

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Posted 4 years ago

“I couldn't be happier with my purchase and love the personalization feature. The quality is great, the price was very reasonable, the packaging was lovely, and delivery was faster than anticipated. I will definitely be a return customer and highly recommend the products.”

Helpful Report

Posted 4 years ago

Thanks so much for taking the item to write this lovely review! We really appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews