Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,442 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,442 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My customer service experience was excellent! I was fortunate to have Sian help out with a problem with my order and it was taken care of with the click of a button!”

Helpful Report

Posted 4 years ago

Thanks so much for your great review - I will pass this on to Sian for you! Best wishes, Alicia

Posted 4 years ago

“Amazing product! Got it for my Fiancé’s bday and she loved it! Highly recommended!”

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Posted 4 years ago

“I ordered a custom journal, as it’s my outlet in which the steam of the day simmers into the pages I write in. It turned out more beautiful than I expected! Treat yourself if you love writing or know someone who does.”

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Posted 4 years ago

“Love love love my Wellness Journal - just perfect for my needs!”

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Posted 4 years ago

“First 2022 datebook not as appeared in catalog, but was personalized so I don’t feel like I can send it back. Second try was perfect and just whaat I wanted. Not sure if I will order again.”

Helpful Report

Posted 4 years ago

Hi Susan, I am sorry to hear there was this issue with your 2022 diary. Could you please send a photo to support@papier.com and we can look into this for you? Best wishes, Alicia

Posted 4 years ago

“We ordered a green for the inside of the envelope but we got a message that the colour wasn’t available and before we could decide if we wanted another colour, they moved forward using plain white. Package arrived much earlier then expected so wondered if paying the extra for delivery early was even necessary. And then four of the holiday postcards were damaged in the corner - the sloppy packaging of the cards did surprise me and made sense there were a few banged up but if we wanted new ones, we had to take pictures and send back so still have to do that. But we love the postcards and the quality of the cards are awonderful.”

Helpful Report

Posted 4 years ago

I am so sorry for the trouble here, this is not how we want our orders to be received by our customers! If you can contact us on support@papier.com with images of the damage and we can get these reprinted for you! Best wishes, Alicia CS Team

Posted 4 years ago

“Quality of the planners is disappointing. Looks much cheaper in person. Paper is super thin, so much so that when you open the planner you can literally see the outline of the next page. Not very practical. I got this item personalised as a Christmas gift but it was no way near the quality I was expecting for the price. While I am happy I was able to return it for a refund, the customer service team refused to reimburse me for the return shipping costs. I'm out £9 for the pleasure of returning a gift that wasn't fit for purpose. Wouldn't recommend.”

Helpful Report

Posted 4 years ago

I am so sorry to hear you are unhappy with your order, this is very unusual and disappointing to hear. Sadly we cannot provide free of charge returns for orders which have printed as expected, I am sorry for this. Do let us know if there is anything else we can help with? Best wishes, Alicia

Posted 4 years ago

“Sian was extremely nice and so very helpful!! Great customer service by Sian!”

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Posted 4 years ago

Thanks for your review, so glad to hear you are so happy with your experience with us! I will pass this onto Sian for you! Best wishes, Alicia

Posted 4 years ago

“I got the pills. Very good”

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Posted 4 years ago

“Helpful & friendly customer service! Thanks Sian”

Helpful Report

Posted 4 years ago

Thanks so much for your review! I have passed this on to Sian for you! Best wishes, Alicia CS Team

Posted 4 years ago

“Having used papier for photo books in the past, I used it to make a photo album for my dad’s upcoming 70th. The album arrived with about 20% of the photos rotated and stretched. When I reached out to customer support to have the issue resolved, they told me it was an external problem out of their control and only offered me a refund not a solution. I went back to them a few times trying to suggest another resolution i.e. if someone could fix it manually for me, if they could help me find another printer so I wouldn’t have to start from scratch. There was absolutely no customer support in this regard - it was like talking to a brick wall. I had spent roughly 10 hours preparing the photo book. I’ve since had to use another company to prepare a replacement, spending a significant amount of time to do so. I found this experience very disappointing, and won’t be using this company again. I’m still seeking a refund.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry for the trouble here. This sounds like a technical bug affected the design which is really disappointing. I can see my colleague issued the refund for you on 5th November and this should be in your account within 10 working days. Do let us know if you have any further queries! Best wishes. Alicia

Posted 4 years ago

“I had an issue with an accent on one of my letters in my name and Monique was incredibly helpful! She insisted I got what I wanted and reordered the journal book for me giving me a credit note to make things easier. I was happy with the outcome and my name was completely correct. Thank you Monique for your help, I really appreciated the dedication to making me happy with my purchase.”

Helpful Report

Posted 4 years ago

What a great review! We really appreciate it! I will pass this onto Monique for you :) Best wishes, Alicia

Posted 4 years ago

“What a fabulous firm I made a mistake and ordered a planner instead of a diary I wrote and explained and within a couple of hours Sophia had answered me and told me she would send a diary free of charge and what’s more I could keep the planner Thank you so much Sophia ,what a lovely jesters as it was my mistake not theirs Thank you once again Sophia”

Helpful Report

Posted 4 years ago

Thanks so much for taking the item to write your review! We really appreciate it! I will pass this onto Sophia for you! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Fast delivery, beautiful quality for a custom made order. So many beautiful designs to choose from.”

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Posted 4 years ago

We really appreciate it your review, thanks Lily! Looking forward to seeing you again soon! Best wishes, Alicia CS Team

Posted 4 years ago

“The 16-week daily planner is working out perfectly for my needs. Love the weekly shopping list and meal planner! Plus, the goals pages are very thoughtfully laid out to give one ample time to reflect. The notes pages in the back are also great! Love it!”

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Posted 4 years ago

“I ordered a photo book from Papier as a gift and when it arrived there was a slight problem with it. I contacted the team and they immediately sent a new order to me, it's now arrived and is absolutely perfect! It looks gorgeous and so professional. Would like to give a shoutout to Sian and the rest of the tech team for sorting out my issue so quickly! Was an incredible service and I would recommend them to anyone.”

Helpful Report

Posted 4 years ago

Thanks so much for your review - I will pass this on to Sian for you! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Have used Papier for a good few years and created about 4 phonebooks, along with diaries for the last 2 years. They were always good and reliable. But lately I have been unable to access designs I am working on - I have had to delete several and start again. I once again cannot access my latest design, even though I can access old ones that are 3 times the size which I created a year ago. Sadly have to look for a new phonebook supplier as I have wasted hours creating books that I cannot ever print. A real shame. Tread carefully with using them as an option to create phonebooks. Great for everything else.”

Helpful Report

Posted 4 years ago

Hi Vicki, we're really sorry to hear you're having trouble with our photobook editor. If you haven't already been in touch with our support team at support@papier.com do please send us an email so we can resolve this for you. Papier Customer Support Team

Posted 4 years ago

“Received my lovely personalised diary. It was damaged in the post. I contacted Papier and sent photos. They replied to me the next day. They apologized which was not their fault and offered a replacement. What more do you want. Great care and attention. Will order again as best diaries.”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to write your review! We really appreciate it! I shall pass this on to my colleagues for you! Looking forward to seeing you again soon! Best wishes, Alicia CS Team

Posted 4 years ago

“Beautiful product 👌”

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Posted 4 years ago

“Considering I paid extra to get the quick delivery and it still took a week, I wouldnt do that again. However, when it did arrive, the product was wrapped beautifully and the quality is super. Id certainly recommend and order again, but make sure youre not in a rush!”

Helpful Report

Posted 4 years ago

Apologies to hear of the delay in your delivery Elaine! Glad to hear you love your order - looking forward to seeing you again! Best wishes, Alicia

Posted 4 years ago

Papier is rated 4.6 based on 17,442 reviews