Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given my job, I have tried and tested many (many!!) notebooks over the years and Papier’s products are truly unmatched in the market in terms of quality. My organisation and productivity has skyrocketed and the stunning designs with customisable features provide great motivation. I was dubious about spending over £20 on on a diary or notebook, but given all I have achieved since routinely using my (now 3!) Papier notebooks, I’ll not buy anywhere else 😊”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks so much for such a lovely review! :) Best wishes, Papier CS Team

Posted 3 years ago

“Forgot to put my discount on my first purchase of a diary. Ellen very kindly sorted it out & l am getting a refund for the amount l save with the discount. Fabulous customer service! Thank you!”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much, Juliet! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 3 years ago

“Fantastic company with superb customer service. Danielle was so helpful. Unfortunately, my order was damaged in the post but Papier were extremely helpful and arranged for a new diary to be sent quickly. The quality of the product is superb and I can’t wait to start using my new diary. I will definitely be ordering from Papier again.”

Helpful Report

Posted 3 years ago

What a lovely review Louise - thanks so much! So glad that Danielle could help, I'll certainly pass your feedback along! :) Best wishes, Papier CS Team

Posted 3 years ago

“Returns & Refunds. I saw on the website prior to ordering that I would be able to return a personalized item (even though it is more difficult). When I received my item and was not satisfied and attempted to return it, I was told I could not. I also received an email explaining that my order would not arrive on time after getting confirmation/tracking information of the expected date of delivery. Not a great experience.”

Helpful Report

Posted 3 years ago

Hi there, I'm so sorry to hear that you are not satisfied with your order received. Please contact us at support@papier.com so that we can investigate this further and arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I have been ordering from Papier for a few years, the products are absolute top quality. I recently had a notebook with a fault on the front (these things happen!) however Ellen in customer service sorted it straight away. Always blown away with the customer service from Papier - great company!!”

Helpful Report

Posted 3 years ago

Thank you so much for this sweet review! This is so great to hear, I will certainly pass this feedback along to Ellen. :) Best wishes, Papier CS Team

Posted 3 years ago

“I looooooove their products! they never disappoint! their customer service is amazing and their variety is stunning! you can personalise to give yourself reminders or just have a cute thing that has your name! The paper quality is also very good and overall quality is amazing!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks Rawan! I'll certainly pass on your feedback to the team. :) Best wishes, Papier CS Team

Posted 3 years ago

“Nicole from customer service promptly sorted out my enquiry and I can’t fault her at all. 10/10 service”

Helpful Report

Posted 3 years ago

Thank you for your kind review Fiona - so great to hear Nicole could help! Best wishes, Papier CS Team

Posted 3 years ago

“Was excitedly anticipating the arrival of my planner. Unfortunately what got delivered was a label and a form letter from the USPS saying that the package was damaged and missing and I could file a claim. Ugh! I filed the claim. Didn't know if Papier would help me out given that the post office lost my planner. Worth a try, I thought. The experience couldn't have been better! The customer rep, Melissa was friendly, empathetic and helped me get an expedited replacement. Just such a pleasant and satisfactory recovery all the way around. I'm a huge fan of the product, but the customer service is definitely the cherry on top. Thank you!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks so much! I'll certainly pass on your feedback to Melissa and I'm so happy we could help sort this out. :) Best wishes, Papier CS Team

Posted 3 years ago

“I am delighted with our wedding stationery from Papier. The quality of the product is superb and the customer service is faultless. Thank you.”

Helpful Report

Posted 3 years ago

So happy to hear this, Lucy! Thanks so much for the kind review. :) Best wishes, Papier CS Team

Posted 3 years ago

“I really want to say I am very impressed with not just the products ( I’ve been enjoying their fancy pencil) for the last few weeks. But also their customer service. After realizing my package was lost, I contacted them without any hope but they were very prompt and helpful and facilitated a new order for me. Both Melissa and Ellie have been excellent at assisting resolve my issue”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much for the kind words Gabby! I'll definitely pass your feedback on to Melissa and Ellie :) Best wishes, The Papier CS Team

Posted 3 years ago

“There was an issue with my order and they sorted it out no problem! Problem was solved in an instant. Excellent customer service”

Helpful Report

Posted 3 years ago

Thank you so much for this kind review - so glad we could help sort this! :) Best wishes, The Papier CS Team

Posted 3 years ago

“Great product and excellent customer service when dealing an issue.”

Helpful Report

Posted 3 years ago

Thanks so much for the kind words - we are so happy to help! Best wishes, Papier CS Team

Posted 3 years ago

“Laura responded after I had a chat with Papier Bot. She apologized for the problems and resolved the issue. She was very polite and I appreciate her professionalism.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving this review - so happy that Laura could help and will definitely be passing this message along to her! :) Best wishes, Papier CS Team

Posted 3 years ago

“LOVE my new notebook!! It's so cute and the packaging was amazing!! So excited for it. I 1000% recommend it to anyone. Makes a great gift also because you can customize it!”

Helpful Report

Posted 3 years ago

This is great to hear, thanks so much for such a lovely review! Best wishes, Papier CS Team

Posted 3 years ago

“Nicole in customer service helped me with a refund due to delivery issues (on my end not theirs). She was so responsive, kind, and helpful I went ahead and ordered again with different shipping because of her. So wonderful!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks Catie! I'll certainly pass on your feedback to Nicole. :) Best wishes, Papier CS Team

Posted 3 years ago

“I've been using their planners for two years now and they are outstanding! I used the academic diary for my second year at university and it had so many useful pages in it, not to mention the durable and quality nature of the book itself. I'm going for a traditional mid year diary this year as I'm on a placement year and I can't wait - the foiled designs are stunning! Speaking of, the lovely people at papier were nice enough to give me a discount when the foil machine broke and they couldn't fulfill my initial order. I explained that I couldn't use it because of my existibg student discount a d they were nice enough to add the discount credit straight to my account! Big shout out to Danielle at customer service for doing this for me! It may not seem like a big deal, but for a student every little helps :)”

Helpful Report

Posted 3 years ago

This is great to hear, thanks so much Hannah! I'll certainly pass on your feedback to Danielle and am so glad that we were able to help. :) Best wishes, Papier CS Team

Posted 3 years ago

“My package was delivered as it was raining outside, and by the time I got home from work and opened it up, the planner I ordered got wet. I reached out to Papier to see if I could receive a replacement, and they were so helpful. They immediately sent me a new planner, and were so helpful and understanding!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks so much! Best wishes, Papier CS Team

Posted 3 years ago

“Danielle who works at Papier has set the standard for customer service! She was attentive, extremely responsive and always responded right away. She is fantastic, if I ever encounter any issues with my orders I really would like to somehow work with her again! Thank you so much!”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review Krystal - great to hear Danielle could help, I will certainly pass this feedback along! Best wishes, Papier CS Team

Posted 3 years ago

“I have placed several orders of items for my upcoming wedding. Our invitations were beautiful and it was easy to add on all the matching extras such as information cards and RSVP cards. Alongside this, everything was incredibly reasonably priced. I then began creating our Order of Service and had some difficulty fitting things as I wanted them. I used the live chat to speak to someone who immediately responded, listened to exactly what I was saying and came up with a perfect solution for me, they couldn't have been more helpful! When it came to ordering the Order of Service booklets, I ordered and then realised an hour later that I had missed something off. I sent a WhatsApp message at 10 o clock at night expecting a response within a few working days but got an immediate response and resolution. As they had not yet gone to print, my order was cancelled and the full amount immediately refunded as credit on my account. I thought this was fantastic customer service. Following this, once I had ordered and received them correctly I was slightly unhappy with the print as it was not very easy to read. I thought this may be just due to the colour/font/size I had chosen so accepted that I would need to remake them and order more but first decider to email for advice. I received a next day response advising me that infact the print wasn't up to standard so they would be refunding the full amount as credit to my account once again, as well as advising that choosing a darker colour would also improve the look. I have been so please with the speed and quality of the customer service I have received, as well as the products and speed of their delivery. Will be highly recommending to others and definitely using Papier again.”

Helpful Report

Posted 3 years ago

Thank you so much, Holly - this is such wonderful feedback! We are so happy to have helped and so glad that you love your products received. :) Best wishes, The Papier CS Team

Posted 3 years ago

“I am so impressed with the customer service I received from Papier! I had just made a purchase for a weekday planner and I noticed there was an error in the customization after I had submitted the order. I immediately emailed customer service and got a response very quickly. They were so kind and helpful. I received emails that included thorough directions and my issue was able to be resolved within less than 24 hours. I can really tell that Papier wants their customers to be taken care of and happy with their purchases. I am excited to continue buying what I need from Papier!”

Helpful Report

Posted 3 years ago

Thank you so much, Madison - so glad to hear that your issue was resolved so quickly. :) Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,455 reviews