Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicole in customer service helped me with a refund due to delivery issues (on my end not theirs). She was so responsive, kind, and helpful I went ahead and ordered again with different shipping because of her. So wonderful!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks Catie! I'll certainly pass on your feedback to Nicole. :) Best wishes, Papier CS Team

Posted 3 years ago

“I've been using their planners for two years now and they are outstanding! I used the academic diary for my second year at university and it had so many useful pages in it, not to mention the durable and quality nature of the book itself. I'm going for a traditional mid year diary this year as I'm on a placement year and I can't wait - the foiled designs are stunning! Speaking of, the lovely people at papier were nice enough to give me a discount when the foil machine broke and they couldn't fulfill my initial order. I explained that I couldn't use it because of my existibg student discount a d they were nice enough to add the discount credit straight to my account! Big shout out to Danielle at customer service for doing this for me! It may not seem like a big deal, but for a student every little helps :)”

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Posted 3 years ago

This is great to hear, thanks so much Hannah! I'll certainly pass on your feedback to Danielle and am so glad that we were able to help. :) Best wishes, Papier CS Team

Posted 3 years ago

“My package was delivered as it was raining outside, and by the time I got home from work and opened it up, the planner I ordered got wet. I reached out to Papier to see if I could receive a replacement, and they were so helpful. They immediately sent me a new planner, and were so helpful and understanding!”

Helpful Report

Posted 3 years ago

This is so great to hear, thanks so much! Best wishes, Papier CS Team

Posted 3 years ago

“Danielle who works at Papier has set the standard for customer service! She was attentive, extremely responsive and always responded right away. She is fantastic, if I ever encounter any issues with my orders I really would like to somehow work with her again! Thank you so much!”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review Krystal - great to hear Danielle could help, I will certainly pass this feedback along! Best wishes, Papier CS Team

Posted 3 years ago

“I have placed several orders of items for my upcoming wedding. Our invitations were beautiful and it was easy to add on all the matching extras such as information cards and RSVP cards. Alongside this, everything was incredibly reasonably priced. I then began creating our Order of Service and had some difficulty fitting things as I wanted them. I used the live chat to speak to someone who immediately responded, listened to exactly what I was saying and came up with a perfect solution for me, they couldn't have been more helpful! When it came to ordering the Order of Service booklets, I ordered and then realised an hour later that I had missed something off. I sent a WhatsApp message at 10 o clock at night expecting a response within a few working days but got an immediate response and resolution. As they had not yet gone to print, my order was cancelled and the full amount immediately refunded as credit on my account. I thought this was fantastic customer service. Following this, once I had ordered and received them correctly I was slightly unhappy with the print as it was not very easy to read. I thought this may be just due to the colour/font/size I had chosen so accepted that I would need to remake them and order more but first decider to email for advice. I received a next day response advising me that infact the print wasn't up to standard so they would be refunding the full amount as credit to my account once again, as well as advising that choosing a darker colour would also improve the look. I have been so please with the speed and quality of the customer service I have received, as well as the products and speed of their delivery. Will be highly recommending to others and definitely using Papier again.”

Helpful Report

Posted 3 years ago

Thank you so much, Holly - this is such wonderful feedback! We are so happy to have helped and so glad that you love your products received. :) Best wishes, The Papier CS Team

Posted 3 years ago

“I am so impressed with the customer service I received from Papier! I had just made a purchase for a weekday planner and I noticed there was an error in the customization after I had submitted the order. I immediately emailed customer service and got a response very quickly. They were so kind and helpful. I received emails that included thorough directions and my issue was able to be resolved within less than 24 hours. I can really tell that Papier wants their customers to be taken care of and happy with their purchases. I am excited to continue buying what I need from Papier!”

Helpful Report

Posted 3 years ago

Thank you so much, Madison - so glad to hear that your issue was resolved so quickly. :) Best wishes, Papier CS Team

Posted 3 years ago

“Excellent customer service! So easy, no hassle. Amazing. Thank you Steph! I will be shopping here much more in the future.”

Helpful Report

Posted 3 years ago

This is great to hear, thanks Natalya! I'll certainly pass on your feedback to Steph. :) Best wishes, Papier CS Team

Posted 3 years ago

“I didn't know there was still a company out there that believed in doing whatever it takes to please a customer. I spoke with Ellie through email and she always replied promptly. Papier will now be my GO TO for everything I need. YOU GUYS ARE AMAZING!”

Helpful Report

Posted 3 years ago

Thank you so much for your kind review, Amy! So glad that Ellie could help! :)

Posted 3 years ago

“I'm really bummed to find out that Papier only carries undated planners now! I used to get my planner here each year and really liked the 12-month planners that were offered, now I'll likely be headed somewhere else :(”

Helpful Report

Posted 3 years ago

Hi there,  Thank you for your review - I’m so sorry for the confusion caused! Our Calendar Year planners are currently out of stock as we prepare for the release of Mid-Year format planners.  Our Mid-Year planners are also a 12-month design that cover July 2023 to July 2024. These will be released very, very soon and you can sign-up to be notified as soon as they are available on our website, by copying and pasting the link below into your browser: https://www.papier.com/stationery/mid-year-diaries/ Please do let us know via support@papier.com if there is anything further we can assist you with! Best wishes and apologies again for the confusion caused, Papier CS Team

Posted 3 years ago

“I mistakenly ordered the wrong diary, and the customer care representative Josh was very helpful, in organising a return and refund for me. I’m very delighted by the outcome and will continue to purchase from papier.”

Helpful Report

Posted 3 years ago

Thanks for this lovely review Shenny - I'll certainly pass on your feedback to Josh! :)

Posted 3 years ago

“The product is lovely and exactly what I wanted. The notecards arrived on time. However, I planned to give this as a gift and the packaging of the item prevents me from doing so. I'd like a box to store the beautiful notecards and envelopes. I am giving this to a pre-teen and I fear it will be impossible to keep the notecards in any semblance of order in the manner in which they were shipped and packaged. If this is a money saving (or earth saving) on the part of the company, perhaps ask if I want to the pay extra for a box or carbon offset.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write your review. I am so glad that you love your notecards received, and apologize for the disappointment caused by our packaging. If you are still in need of a gift box (or would like one for a future order!) we do offer gift boxes for our book products and notecards sets, I’ll link those here for you: https://www.papier.com/notecard-gift-box-16 If you need any further assistance with this issue, please do not hesitate to connect with us at support@papier.com.

Posted 3 years ago

“This company is amazing! I accidentally purchased a wrong personalized item and they handled everything so well and I couldn’t be happier!”

Helpful Report

Posted 3 years ago

Thanks for this lovely review! :) Best wishes, Papier CS Team

Posted 3 years ago

“Absolutely outstanding company, products are absolutely gorgeous and beautifully presented. Best wedding stationers we have found and the customer support team have been incredible at responding to queries promptly. Thank you so much for your great product and friendly service!”

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Posted 3 years ago

What a lovely review - thanks so much Joseph! I'll definitely pass your feedback on to the Customer Support Team :) Best wishes, Papier CS Team

Posted 3 years ago

“I was really confused about my order so I emailed their customer service email (really late at night) and got a response the next morning before 8am… Nicole was so lovely and assured me that I placed my order correctly…”

Helpful Report

Posted 3 years ago

Thank you for your kind review Elizabeth - great to hear Nicole could help! Best wishes, Papier CS Team

Posted 3 years ago

“My order went missing in the Royal Mail. Papier was very efficient, responsive, kind & courteous. Couldn’t be better. Steph is a first rate customer service agent & a credit to their organisation.”

Helpful Report

Posted 3 years ago

Thanks for this lovely review John - I'll certainly pass on your feedback to Steph! :) Best wishes, Papier CS Team

Posted 3 years ago

“Ellen at customer service was so kind, attentive and helpful. She made my slightly stressful situation so easy and anticipated my needs to the point where everything was solved in one email. Give her a pay rise! Or at least a coffee”

Helpful Report

Posted 3 years ago

What a lovely review - thanks so much Charnee! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 3 years ago

“I’ve received the wrong item 3 times now. After the first time they apologized and said they would send me the correct product. It was wrong again and I emailed costumer service and asked for a refund. They ignored my request for a refund and asked to send me the correct item again. I thought, okay maybe 3rd times the charm so gave them another chance. Wrong item for the 3rd time. Emailed them AGAIN and asked for a refund. So disappointed with their customer service. They won’t give me a refund, and are “launching an investigation with their printers”. 0/10 DO NOT RECOMMEND this company or any of their products. They had many chances to make it right and they haven’t. Beyond frustrated.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write your review. I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. This is of course not in line with our usual standards and we take this matter very seriously which is why we require launching an investigation into this issue with our printers. Please send over some images/videos to us showing the incorrect items to support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 3 years ago

“I had an issue with my order not arriving (got lost in the mail), and I contacted Papier customer services and was really impressed at how quickly I got a reply and promptly and efficiently they resolved my query without any hesitation. Papier products are of a superior quality and their customer service is also excellent! Thank you!”

Helpful Report

Posted 3 years ago

This is great to hear, thank you! :) Best wishes, Papier CS Team

Posted 3 years ago

“I love it”

Helpful Report

Posted 3 years ago

That's great to hear! Best wishes, Papier CS Team

Posted 3 years ago

“Really efficient delivery - sooner than expected and lovely products”

Helpful Report

Posted 3 years ago

This is great to hear, thanks! Best wishes, Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,441 reviews