Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It looks super cute and I love the personalization, as well as the contents of the academic planner. I absolutely loved it UNTIL IT BROKE the second week of having it. I got the spiral academic planner and carried it in my backpack. I tried to be careful with it, but the back cover came off within a few days. If I could go back, I would get the hardback. In a perfect world, the spiral rings would be CLOSED so that the pages cannot fall out.”

Helpful Report

Posted 2 years ago

Hi Ava, thanks for leaving this feedback. I'm so sorry to hear that your spiral planner has been damaged! These are subject to normal wear and tear, but if you feel that the damage is excessive, please do send us an image to support@papier.com and we can absolutely take a look and assist you further. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Great customer service in fixing an order problem.”

Helpful Report

Posted 2 years ago

Hi there, thanks for leaving this review, we are so happy to hear that our team could help sort! Best wishes, Papier CS Team

Posted 2 years ago

“I have bought an academic diary 2 years in a row now, this year will be my third and I love them. The diaries are absolutely gorgeous and I can't see myself going without the diaries from here in the future. The reason I have given only four stars however, is because I would have loved to purchase one of the new spiral diaries however I personally feel as though there is not enough of a range in designs in this particular book type. Also, I love the layout and overall design of the daily planners available and very nearly bought one, until I realised that there is only 16 weeks worth of pages and I would need to purchase 4 diaries in 1 year to ensure I could track my days which would turn out to be pretty costly, so I would also love to see the daily planner with a few more weeks of pages in it and would definitely buy it if this was the case.”

Helpful Report

Posted 2 years ago

Hi there, thanks so much for taking the time to share your feedback. We are so pleased to hear that you like our new spiral options! We will continue to release new designs and styles of our spiral format diaries/planners and journals in the near future. If you have a specific design you really like, you can always send us an email at support@papier.com and we can let you know what may be possible. :) I will also be sure share your note regarding our Undated 16-week daily diaries/planners with our team to consider in the future! Thanks again, and best of luck this academic year. Best wishes, Papier CS Team

Posted 2 years ago

“I'm really disappointed in the quality of card I bought. It was a personalised card for my Husband's birthday and I uploaded high res photos from our wedding but the print quality when I received the card is so poor. It looks like it has been printed on an at home printer. Overall it looks like a cheap handmade card and I paid £5 total cost for it. I wouldn't purchase from here again.”

Helpful Report

Posted 2 years ago

Hi there, so sorry to hear that you are disappointed with the card that you have received. Please do get in touch at support@papier.com with an image of the card that you have received so that we can take a peak and see if this has printed as expected or not. We would be happy to assist you further with a solution. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“BRIDES! DO NOT ORDER ANYTHING FOR YOUR WEDDING WITH PAPIER. They lost my package not once but twice and they refuse to make it right or even refund me. What is absolutely hilarious is that I got my sample VERY quickly, both samples actually I got super fast. But once I actually spent money, they lost my package twice. Save yourselves the headache and use Minted or Zazzle or literally anywhere else.”

Helpful Report

Posted 2 years ago

Hi Haley, I am so sorry to hear about the troubles you've encountered with your deliveries, we know how disappointing set backs can be, particularly with such important and meaningful items. I am so glad to see that your most recent replacement has been marked as out for delivery today, and have noted that a full refund has been applied on your order. Of course, if you need any further assistance, please do get back in touch at support@papier.com so we can assist you further. Our sincere apologies again for the disappointment and frustration caused. Best wishes, Papier CS Team

Posted 2 years ago

“Papier’s customer service is AMAZING. Last year my planner came and I noticed a small issue with the printing that was not even noticeable when I sent them a picture. They got back to me immediately and let me order a brand new planner with no fee and I didn’t even have to send them anything back. This year, my planner was unfortunately stolen in the mail room of my apartment and the empty package was left for me. I got in touch with Papier and within an hour they had reordered my planner for me with expedited shipping. I am very pleased with their service. I’ve ordered a planner every year since 2021 and have gifted them too, and I will continue to do so in the coming years :)”

Helpful Report

Posted 2 years ago

Hi Hanna, thank you SO much for the kind words about our company and products, so happy to hear that we've been able to help throughout the years (though so sorry that you've encountered trouble to begin with!) Your support is so appreciated, thank you for taking the time to share with us. :) Best wishes, Papier CS Team

Posted 2 years ago

“Ellie, the customer service helper from Papier, is an invaluable asset. Ellie's exceptional assistance and support reflect a high level of dedication to customer satisfaction. Her prompt and friendly responses, coupled with a deep understanding of Papier's products and services, make problem-solving and inquiries a breeze. Ellie's efficiency and helpfulness undoubtedly enhance the overall experience of interacting with Papier's customer service. Thank you Ellie”

Helpful Report

Posted 2 years ago

Hi Daniel, wow, this is so fantastic to hear! I will ensure that Ellie receives this wonderful feedback. Thank you for taking the time to leave this review. :) Best wishes, Papier CS Team

Posted 2 years ago

“I bought a spiral softcover academic planner because I liked the pages. I immediately noticed how cheaply it was made. Also, the color did not look the same as it did online. After a couple days of use, the corners have already gotten torn up in my bookbag. I could buy a planner from Target for half the price and 10x better quality. Papier only offered me 15% back on my card. I would not buy another planner from this company.”

Helpful Report

Posted 2 years ago

Hi Meagan, thanks for taking the time to leave this review. I am so sorry for the disappointment caused, but your feedback about the product is appreciated and noted. I was unable to locate any images received of the item you have ordered, unfortunately, but would certainly be happy to take another look for you if you would want to send these to support@papier.com for us to further investigate. I do apologise again for the trouble! Best wishes, Papier CS Team

Posted 2 years ago

“The album feels very cheap, blank pages left at the back. Presume I have paid for empty pages. Overall quality is not the best.”

Helpful Report

Posted 2 years ago

Hi there, thanks for your review. I'm so sorry to hear that you are unhappy with your photo book received. The only pages that will be mandatory blank in our photo book products is the 'Inside Left' and 'Inside Right' pages. There's no additional charges for these pages and they do not count toward your maximum page allowance. Regarding the overall quality of the photo book you've received, we would love to take a look at this for you and see if the item has printed as expected or if there has been any error so that we can help sort this out with you. If you'd like to send your order number and images of the item received to support@papier.com we can absolutely investigate further. Best wishes and apologies again for the disappointment caused, Papier CS Team

Posted 2 years ago

“I am so disappointed, as I edited the well being journal for my daughters birthday and it still came with the Shilpa Deepak name above the name I out, even though I edited and it looks stupid and feel need to order again but at £33 once you pay postage... really really unhappy this time”

Helpful Report

Posted 2 years ago

Hi Sarah, so sorry to hear there's been a mistake in your order. We'll be happy to help with a solution - please do get in touch with your order number to support@papier.com so that we can look into what went wrong here and help to make it right. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“I love Papier Bullet journals. Unfortunately, I see the quality of the journals are not as they used to be. First of all, the paper itself is more yellowish. Secondly, the spread of pages is not flat. I hate to press one side down to right something at the end of the line. I also wish Papier kept the old logo that was in style of the journal. I was trying to attach picture comparing the old journal and the new one I just received but it was not successful.”

Helpful Report

Posted 2 years ago

Hi Olga - thank you so much for your feedback about your recent notebook order. So sorry to hear that you are disappointed with the item received. Unfortunately, our hardcover books are sewn and then glued onto the cover page at the spine, so they open freely, however, these are not lay flat books by design, apologies for any confusion caused by this. There may be some slight difference in paper colour in each paper batch we receive and use. Of course, please do get in touch with us at support@papier.com and we'd be happy to take a closer look at this for you to confirm whether your item has been received as expected if you'd like to send an image across with your message. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Foi chuchu”

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Posted 2 years ago

“I absolutely love my academic planner that I recieved! I wish there were more pages for the assignment deadlines, but other than that it is perfect! I added out some handwritten tabs on the side and I absolutely adore this planner. The shipping was quicker than I expected ( I live in the US).”

Helpful Report

Posted 2 years ago

Hi Madison, thanks so much for taking the time to leave this review! We appreciate the feedback so much and I will certainly pass this along to our team to consider for future product releases. :) Best wishes, Papier CS Team

Posted 2 years ago

“Customer service was amazing by Ellen and Laura. I had received part of my order as well as another customers. I contacted Ellen and she apologised and got my notebook reordered straight away with fast track shipping. I then spoke to Laura who offered me compensation for the trouble I had. This was appreciated and no necessary. Thank you so much ladies. The quality of your products are brilliant. Can’t wait to use my notebooks and journal! Will definitely be placing another order soon!!”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review, Chloe! So glad that Laura and Ellen could help sort out this issue, I will definitely pass your kind feedback on to both of them. :) Best wishes, Papier CS Team

Posted 2 years ago

“Such good quality! Worth the money. They thought of everything when designing this planner! I will use it for school and it will be perfect.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write this wonderful review, Margaret! Good luck for the new school year! Best wishes, Papier CS Team

Posted 2 years ago

“Unreliable discount codes - % discount code on sign up did not work. Contacted customer service through chatbot but they were busy. The chatbot states that I will be contacted by staff at a later time, but I was not contacted. I ended up purchasing their products after a few days of waiting because the product looks good. However, all in all, very disappointed as the website is clunky - poor user experience. I would have been encouraged to buy more had the experience been great. Also referred a friend using the refer a friend voucher but they could not use this - directed to a page which says “delay in processing” discount.”

Helpful Report

Posted 2 years ago

Hi there! I'm sorry to hear the discount code did not work for you. Usually we ask the following if a code isn't working: 1. There are no spaces before, after, or within the code 2. Your code is a legitimate code 3. You are only applying one voucher code 4. The offer is specific to a particular item 5. You have met the minimum basket spend for your code (this excludes delivery) In regards to our refer a friend scheme, the third party site we use to generate codes will delay a reward if you self-refer or are referring someone with the same name or at the same IP address. If you refer your work email address from a personal one or use email addresses with married and maiden names this will be automatically blocked and the pop up will not appear - apologies that I cannot help more with this! Please do email us at support@papier.com and we will be more than happy to provide an extended discount code for you! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Amazing Customer Service Papier has the best planners! I can become unorganized very quickly and somehow Papier's planners are always able to keep me on track. As a Taurus these planners have given me the most success in staying organized everyday! Also would like to add how I bought my second planner from them and was very sad that it came to me damaged and a wonderful employee named 'Steph' from Papier Support made sure to give me the best customer service experience and send me a brand new one. I will be purchasing more items from this brand just on the customer service alone!”

Helpful Report

Posted 2 years ago

Thanks so much for the lovely review, Danoeh! I will definitely send this message along to Steph, so happy we could help! Best wishes, Papier CS Team

Posted 2 years ago

“I paid extra to have a large order of paper and cards delivered as a birthday present. The order was due to be delivered yesterday, it has still not been delivered. I can't get to speak to anyone at Papier support or at the delivery company. Tracking the order has produced nothing and again I can't speak to any support. So disappointing.”

Helpful Report

Posted 2 years ago

Hi J! I'm so sorry to hear that your order has been delayed - I can see that my colleague has now gotten in touch with you via email about the delay and processed a partial refund for the trouble, but please do email us at support@papier.com if you need any further assistance and we will absolutely be happy to help! Best wishes and our sincere apologies again, Papier CS Team

Posted 2 years ago

“I wish I could give more than 5 stars! I loved that you printed a sample that I could hold in my hand before ordering - we used the Wildflower invitation for my son's rehearsal dinner and chose the heavier paper. I received so many compliments on the invitation! It was so beautiful and perfect for a rustic-elegant "barn" venue!”

Helpful Report

Posted 2 years ago

Thank you so much for this absolutely lovely review, Margaret! So glad that the invitations were so well received. :) Best wishes, Papier CS Team

Posted 2 years ago

“Exceptional Customer Service. Our wedding sign suffered a couple of bashes during transit and had some dents on arrival. After just 4 minutes of emailing the company (a new world record in customer services) we had been offered a price reduction or replacement! Specific thank you to Laura for proactively helping us with this so late on a Friday afternoon, and sorting us out with a replacement with high urgency. We love the design and are happy with the quality, this was just an unfortunate incident out of company control. It wouldn’t stop us shopping again, thanks to the help we received.”

Helpful Report

Posted 2 years ago

This is so great to hear, thanks so much Alex! I'll certainly pass on your feedback to Laura, so glad that she could help so quickly! :) Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews