Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Papier Bullet journals. Unfortunately, I see the quality of the journals are not as they used to be. First of all, the paper itself is more yellowish. Secondly, the spread of pages is not flat. I hate to press one side down to right something at the end of the line. I also wish Papier kept the old logo that was in style of the journal. I was trying to attach picture comparing the old journal and the new one I just received but it was not successful.”

Helpful Report

Posted 2 years ago

Hi Olga - thank you so much for your feedback about your recent notebook order. So sorry to hear that you are disappointed with the item received. Unfortunately, our hardcover books are sewn and then glued onto the cover page at the spine, so they open freely, however, these are not lay flat books by design, apologies for any confusion caused by this. There may be some slight difference in paper colour in each paper batch we receive and use. Of course, please do get in touch with us at support@papier.com and we'd be happy to take a closer look at this for you to confirm whether your item has been received as expected if you'd like to send an image across with your message. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Foi chuchu”

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Posted 2 years ago

“I absolutely love my academic planner that I recieved! I wish there were more pages for the assignment deadlines, but other than that it is perfect! I added out some handwritten tabs on the side and I absolutely adore this planner. The shipping was quicker than I expected ( I live in the US).”

Helpful Report

Posted 2 years ago

Hi Madison, thanks so much for taking the time to leave this review! We appreciate the feedback so much and I will certainly pass this along to our team to consider for future product releases. :) Best wishes, Papier CS Team

Posted 2 years ago

“Customer service was amazing by Ellen and Laura. I had received part of my order as well as another customers. I contacted Ellen and she apologised and got my notebook reordered straight away with fast track shipping. I then spoke to Laura who offered me compensation for the trouble I had. This was appreciated and no necessary. Thank you so much ladies. The quality of your products are brilliant. Can’t wait to use my notebooks and journal! Will definitely be placing another order soon!!”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review, Chloe! So glad that Laura and Ellen could help sort out this issue, I will definitely pass your kind feedback on to both of them. :) Best wishes, Papier CS Team

Posted 2 years ago

“Such good quality! Worth the money. They thought of everything when designing this planner! I will use it for school and it will be perfect.”

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Posted 2 years ago

Thank you so much for taking the time to write this wonderful review, Margaret! Good luck for the new school year! Best wishes, Papier CS Team

Posted 2 years ago

“Unreliable discount codes - % discount code on sign up did not work. Contacted customer service through chatbot but they were busy. The chatbot states that I will be contacted by staff at a later time, but I was not contacted. I ended up purchasing their products after a few days of waiting because the product looks good. However, all in all, very disappointed as the website is clunky - poor user experience. I would have been encouraged to buy more had the experience been great. Also referred a friend using the refer a friend voucher but they could not use this - directed to a page which says “delay in processing” discount.”

Helpful Report

Posted 2 years ago

Hi there! I'm sorry to hear the discount code did not work for you. Usually we ask the following if a code isn't working: 1. There are no spaces before, after, or within the code 2. Your code is a legitimate code 3. You are only applying one voucher code 4. The offer is specific to a particular item 5. You have met the minimum basket spend for your code (this excludes delivery) In regards to our refer a friend scheme, the third party site we use to generate codes will delay a reward if you self-refer or are referring someone with the same name or at the same IP address. If you refer your work email address from a personal one or use email addresses with married and maiden names this will be automatically blocked and the pop up will not appear - apologies that I cannot help more with this! Please do email us at support@papier.com and we will be more than happy to provide an extended discount code for you! Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Amazing Customer Service Papier has the best planners! I can become unorganized very quickly and somehow Papier's planners are always able to keep me on track. As a Taurus these planners have given me the most success in staying organized everyday! Also would like to add how I bought my second planner from them and was very sad that it came to me damaged and a wonderful employee named 'Steph' from Papier Support made sure to give me the best customer service experience and send me a brand new one. I will be purchasing more items from this brand just on the customer service alone!”

Helpful Report

Posted 2 years ago

Thanks so much for the lovely review, Danoeh! I will definitely send this message along to Steph, so happy we could help! Best wishes, Papier CS Team

Posted 2 years ago

“I paid extra to have a large order of paper and cards delivered as a birthday present. The order was due to be delivered yesterday, it has still not been delivered. I can't get to speak to anyone at Papier support or at the delivery company. Tracking the order has produced nothing and again I can't speak to any support. So disappointing.”

Helpful Report

Posted 2 years ago

Hi J! I'm so sorry to hear that your order has been delayed - I can see that my colleague has now gotten in touch with you via email about the delay and processed a partial refund for the trouble, but please do email us at support@papier.com if you need any further assistance and we will absolutely be happy to help! Best wishes and our sincere apologies again, Papier CS Team

Posted 2 years ago

“I wish I could give more than 5 stars! I loved that you printed a sample that I could hold in my hand before ordering - we used the Wildflower invitation for my son's rehearsal dinner and chose the heavier paper. I received so many compliments on the invitation! It was so beautiful and perfect for a rustic-elegant "barn" venue!”

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Posted 2 years ago

Thank you so much for this absolutely lovely review, Margaret! So glad that the invitations were so well received. :) Best wishes, Papier CS Team

Posted 2 years ago

“Exceptional Customer Service. Our wedding sign suffered a couple of bashes during transit and had some dents on arrival. After just 4 minutes of emailing the company (a new world record in customer services) we had been offered a price reduction or replacement! Specific thank you to Laura for proactively helping us with this so late on a Friday afternoon, and sorting us out with a replacement with high urgency. We love the design and are happy with the quality, this was just an unfortunate incident out of company control. It wouldn’t stop us shopping again, thanks to the help we received.”

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Posted 2 years ago

This is so great to hear, thanks so much Alex! I'll certainly pass on your feedback to Laura, so glad that she could help so quickly! :) Best wishes, Papier CS Team

Posted 2 years ago

“Everything arrived promptly but the picture quality is awful. I had 10% off and it still cost almost £4.50 for 1 birthday card. I’m probably going to end up reordering using Moonpig to be honest as the picture quality is just so poor - really disappointed: lovely designs but poorly executed.”

Helpful Report

Posted 2 years ago

Hi Amy, thanks for taking the time to leave this feedback. I'm so sorry to hear that you're disappointed with your card received. We would be happy to take a closer look at this for you and help find a solution! Please do email us at support@papier.com with images of the card received so we can investigate this further. Best wishes and our sincere apologies again, Papier CS Team

Posted 2 years ago

“Sadly I was very disappointed with my order. This was to be a wedding gift and unfortunately the photo quality is not what I expected. The photographs are dull in comparison to the original images, and look slightly grainy, it does not look like a high quality photograph book. On a positive note, I had made a spelling mistake on ordering, and the team were very friendly and quick to rectify my mistake which I am very thankful for. However, I'm overall upset and would not use this company again due to printed picture quality.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review, I'm so sorry to hear that you are unhappy with your photo book received! We would love to take a closer look at this for you to determine if a printing error has happened or if the item has printed as expected. If you can contact us at support@papier.com we can absolutely look into this further for you and assist in arranging a solution for you. Best wishes, Papier CS Team

Posted 2 years ago

“Fantastic customer service - I had accidentally ordered the wrong personalised product, and the team at Papier were extremely helpful in sorting the issue. The products are great quality, would highly recommended and will definitely be ordering from them in the future!”

Helpful Report

Posted 2 years ago

Thank you so much for leaving such a lovely review! So happy that our team could help sort this with you. :) Best wishes, Papier CS Team

Posted 2 years ago

“I made a small error in my order and Papier responded immediately to my request to rectify it.”

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Posted 2 years ago

Thanks so much for the review! So happy we could help sort this. :) Best wishes, Papier CS Team

Posted 2 years ago

“I ordered a gift from papier. There was an issue with the shipment (not papier's fault). I emailed them and got a quick response from Ellen in customer support. Within a couple emails Ellen diagnosed the problem, ordered a replacement and expedited shipment. Seamless, perfect service. Thank you Ellen!!”

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Posted 2 years ago

This is so great to hear, thanks so much Tom! I'll certainly pass on your feedback on to Ellen. :) Best wishes, Papier CS Team

Posted 2 years ago

“Papier customer service is amazing. I formatted my guest spreadsheet wrong for the printed envelopes and when I reached out, Danielle walked me through every step of how the spreadsheet should be formatted. It was an easy fix and stress relief off of my shoulders! Danielle responded to me quickly and answered all of my questions. She was so kind and I look forward to using Papier for my wedding invitations in the future!”

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Posted 2 years ago

Thanks for this lovely review Olivia - I'll certainly pass on your feedback to Danielle and am so glad that we could help. :) Best wishes, Papier CS Team

Posted 2 years ago

“Given my job, I have tried and tested many (many!!) notebooks over the years and Papier’s products are truly unmatched in the market in terms of quality. My organisation and productivity has skyrocketed and the stunning designs with customisable features provide great motivation. I was dubious about spending over £20 on on a diary or notebook, but given all I have achieved since routinely using my (now 3!) Papier notebooks, I’ll not buy anywhere else 😊”

Helpful Report

Posted 2 years ago

This is so great to hear, thanks so much for such a lovely review! :) Best wishes, Papier CS Team

Posted 2 years ago

“Forgot to put my discount on my first purchase of a diary. Ellen very kindly sorted it out & l am getting a refund for the amount l save with the discount. Fabulous customer service! Thank you!”

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Posted 2 years ago

What a lovely review - thanks so much, Juliet! I'll definitely pass your feedback on to Ellen :) Best wishes, Papier CS Team

Posted 2 years ago

“Fantastic company with superb customer service. Danielle was so helpful. Unfortunately, my order was damaged in the post but Papier were extremely helpful and arranged for a new diary to be sent quickly. The quality of the product is superb and I can’t wait to start using my new diary. I will definitely be ordering from Papier again.”

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Posted 2 years ago

What a lovely review Louise - thanks so much! So glad that Danielle could help, I'll certainly pass your feedback along! :) Best wishes, Papier CS Team

Posted 2 years ago

“Returns & Refunds. I saw on the website prior to ordering that I would be able to return a personalized item (even though it is more difficult). When I received my item and was not satisfied and attempted to return it, I was told I could not. I also received an email explaining that my order would not arrive on time after getting confirmation/tracking information of the expected date of delivery. Not a great experience.”

Helpful Report

Posted 2 years ago

Hi there, I'm so sorry to hear that you are not satisfied with your order received. Please contact us at support@papier.com so that we can investigate this further and arrange a suitable solution for you! Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews