Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The associate Ellie from Papier was so incredibly helpful! I experienced a problem with a planner and she was able to give me many options and help me complete my replacement process. Thank you Papier!”

Helpful Report

Posted 2 years ago

“It is a lovely item, but I won't be spending that amount of money again. The outside of the note pad is good quality and I love the design. But considering the price, I would have expected a better quality of paper inside. If you a charging £23 for a note pad, when you could buy a cheaper alternative for £1 or £2 in shops, you do expect a little bit more. But, it does look good”

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Posted 2 years ago

“Great customer service, emailed Nicole regarding express delivery as it was a last minute present. Received a response rapidly and order arrived within the time frame. Happy customer”

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Posted 2 years ago

“I love the planner I got and the customer service was extremely helpful! Will definitely be getting another planner next year!”

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Posted 2 years ago

“I’ve had a good experience so far. My order was delivered late but I’ve had my delivery fee refunded. The order came slightly wrong (the text on the front) but Danielle sorted it straight out for me and gave me the credit to reorder. I really appreciate her quick response and resolution to this otherwise this would’ve put me off reordering. I ordered this first one as a test run but I’ll now be ordering much more in the future. Thank you Danielle and Ellie :)”

Helpful Report

Posted 2 years ago

Thank you so much for this review, Millie! I am so glad to hear that Ellie and Danielle could help sort out the issue encountered with your order, and will certainly share your message with them. :) Best wishes, Papier CS Team

Posted 2 years ago

“Really quick response from customer support! Resolved an error I made on my order straight away thank you! The photo books are fantastic and great way to keep photos!”

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Posted 2 years ago

Thanks for this fab review, Stephanie! So glad to hear that our team could help you adjust your order in time. :) Best wishes, Papier CS Team

Posted 2 years ago

“While the outside of the planner is gorgeous, the pages inside are extremely thin, so the printed text and any ink bleeds through onto the other calendar months/pages, making it pretty non-functional. I’m so sad about it because if the pages were thicker/high quality it would be great!”

Helpful Report

Posted 2 years ago

Hi Jessica, thanks so much for taking the time to share your feedback. I'm so sorry to hear that you're unhappy with the paper quality received in your planner. Our team would love to take a closer look at the paper stock in your planner to confirm if this has printed as expected. If you would like to, please do email us at support@papier.com with some images of the item received so that we can help you sort out a solution. Best wishes and apologies again for the disappointment, Papier CS Team

Posted 2 years ago

“Incredible customer service by Danielle! I was really upset my daughters note book was not delivered and she very kindly helped me work thru things. I appreciate her being so sweet.”

Helpful Report

Posted 2 years ago

What a lovely review, thank you so much Christi! I will certainly pass this feedback along to Danielle. :) Best wishes, Papier CS Team

Posted 2 years ago

“Incredibly helpful customer support! Resolved super quick! Made a spelling error in my order!”

Helpful Report

Posted 2 years ago

Thanks so much for the kind words, so happy that our team could help you sort! Best wishes, Papier CS Team

Posted 2 years ago

“Very swift response from Ellen. Issue was resolved straight away. Thank you, lovely people ♥️”

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Posted 2 years ago

“Melissa was really helpful inquickly resolving my customer issue, thank you!”

Helpful Report

Posted 2 years ago

Thanks so much for your review, so glad Melissa could help! :) Best wishes, Papier CS Team

Posted 2 years ago

“Very quick to respond and take care of the problem!”

Helpful Report

Posted 2 years ago

Hi Katelyn, thanks for this feedback! So glad we could help quickly sort your problem with you. Best wishes, Papier CS Team

Posted 2 years ago

“I’m a big fan of Papier’s yearly planners and I’ve been ordering from them the last 3 years. I love the inside page layout and all the design cover choices. However, my 2024 planner just arrived and I’ve noticed a change in the paper quality. The pages feel thinner and are a starker white compared to my past years’ planners. The pens I use regularly without issue in my current 2023 planner are bleeding through pretty significantly in my new one. If you’re a long time customer you may also be disappointed with the newly printed batch.”

Helpful Report

Posted 2 years ago

Hi there, thanks so much for leaving your feedback, this is truly appreciated as it helps us to continuously improve. I'm so sorry to hear that you're unhappy with your 2024 planner received. If you would like to get in touch, our team can certainly take a closer look at the paper stock in your planner to confirm if this has printed as expected. If so, please send across images to support@papier.com and we will be glad to help you further with a solution. Best wishes and apologies again for the disappointment, Papier CS Team

Posted 2 years ago

“Super happy with my academic planner and I was able to customize the cover without and additional fee!!”

Helpful Report

Posted 2 years ago

So glad to hear that you're happy with your planner, thanks for sharing this lovely review. :) Best wishes, Papier CS Team

Posted 2 years ago

“Resending my order for free after it was lost”

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Posted 2 years ago

Thanks for your review, so glad we could help sort this out for you! Best wishes, Papier CS Team

Posted 2 years ago

“Melissa was very helpful with some technical difficulties we were having whilst ordering our photo book.”

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Posted 2 years ago

Thanks for your review, so happy that Melissa could help you through some technical trouble, I will pass this message along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Requested a slight variation to a table plan and received a fully editable version of what we needed within about a day. Danielle was very helpful and informative and made the process very smooth indeed.”

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Posted 2 years ago

Hi Lucy, thanks so much for this review, so glad that Danielle could help adjust this Table Plan template for your special occasion! I will certainly share this feedback with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“I had ordered letterhead back in July and didn't receive an update on the shipping for quite a while. I reached out to customer service and spoke to Nicole, who was absolutely wonderful! She initiated a reorder and arranged for expedited shipping. I love Papier and highly recommend their products for professional and personal use.”

Helpful Report

Posted 2 years ago

Thanks so much for this incredible review! I'm so sorry to hear about the delivery trouble, but am so glad to hear that Nicole could help you with a quick solution, I will definitely share your feedback with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“I had an order that never made it to me due to issues with local post offices, so I sent them an email and they helped clear it up within the day! They even sent me a new planner free of charge with expedited shipping. This company is so sweet and was very understanding of the issue.”

Helpful Report

Posted 2 years ago

Thank you so much for this kind review! We are so glad that we could help sort this out. :) Best wishes, Papier CS Team

Posted 2 years ago

“My order was damaged by water. The representative was so polite and promptly sent me a replacement.”

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Posted 2 years ago

Hi Alex, thanks so much for this review! So sorry to hear that your parcel arrived damaged, but glad our team could help sort this out! Best wishes, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews