Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 out 10”

Helpful Report

Posted 2 years ago

Wow! So lovely to see this, thank you for sharing. :) Best wishes, Papier CS Team

Posted 2 years ago

“Melissa provided outstanding customer care in addition to Papier's excellent personalised products, very pleased and will be returning soon.”

Helpful Report

Posted 2 years ago

Hi Syb, thanks so much for this incredible review, so happy to hear that Melissa was able to help you and so pleased that you'll be returning - I will definitely share your feedback with Melissa. :) Best wishes, Papier CS Team

Posted 2 years ago

“I made a careless error with my order and Danielle gave me credit for the entire order. I reordered with no errors this time. Danielle was courteous and prompt with her reply!”

Helpful Report

Posted 2 years ago

Thanks so much for sharing about your experience! So pleased to hear that Danielle could help you sort this out, I will certainly share your message with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Thank you Nicole for fixing my order!”

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Posted 2 years ago

Hi Shirl, thanks for your review! So happy that Nicole could help, I will definitely share this with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Notebook looks lovely on the outside but really disappointed with paper quality, even ballpoint pen shows through to the other side. Not what I expected for the price.”

Helpful Report

Posted 2 years ago

Hi Katie, thanks for leaving your feedback! I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Our team would be happy to take a look at your item received to determine if this has printed as expected, please do contact us at support@papier.com with an image of the item received and your order number and we will be glad to help further! Best wishes, Papier CS Team

Posted 2 years ago

“I was sent the wrong product, however as soon as I contacted Papier they apologised and have organised for the correct product to be sent. Easy communication, quick response and great customer service!”

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Posted 2 years ago

Thanks so much for leaving this feedback! So happy to hear that our team could help sort this error out with you. :) Best wishes, Papier CS Team

Posted 2 years ago

“Amazing company with great and fast customer service ❤️❤️”

Helpful Report

Posted 2 years ago

Thank you so much for this kind review! So glad we could help :) Best wishes, Papier CS Team

Posted 2 years ago

“Ellie was very helpful and quick to respond. Great customer service.”

Helpful Report

Posted 2 years ago

Thanks so much for leaving this lovely review, Alex! So glad that Ellie could help, I'll be sure to pass this feedback on to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“My package got lost in the mail, and Ellie, Danielle, and Ellen were all super helpful to get me a replacement! Thank you!”

Helpful Report

Posted 2 years ago

Thanks so much for leaving this lovely feedback! So glad that Ellie, Danielle, and Ellen could help you sort this out, I will certainly share your message with them. Best wishes, Papier CS Team

Posted 2 years ago

“great customer support, fixed issue swiftly and kindly, thanks!”

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Posted 2 years ago

Thanks so much for this sweet feedback, so glad that our team could help! Best wishes, Papier CS Team

Posted 2 years ago

“Great customer support!”

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Posted 2 years ago

So happy to hear this - thanks for the kind feedback! :) Best wishes, Papier CS Team

Posted 2 years ago

“Excellent customer service and support when I needed to make changes to my order. Would definitely use again or recommend to friends.”

Helpful Report

Posted 2 years ago

Thanks so much for such a lovely review! So glad that our team could help. :) Best wishes, Papier CS Team

Posted 2 years ago

“Super supportive customer service.”

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Posted 2 years ago

Hi Shana-Kay, thanks for leaving this lovely review! So happy to hear this. :) Best wishes, Papier CS Team

Posted 2 years ago

“The books were beautiful, sadly they arrived damaged but Nicole at customer services issued replacements very quickly which was amazing so thank you!”

Helpful Report

Posted 2 years ago

Thanks so much for leaving this feedback! While I'm so sorry to hear that your original order arrived to you damaged, I'm so pleased to hear that Nicole was able to help resolve quickly! I will definitely share this with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Nicole processed my refund rapidly! So happy with the customer service”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback, so happy Nicole could help so quickly! I will certainly share this with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Very prompt response to my request. And very helpful!!!”

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Posted 2 years ago

Thanks so much for your feedback, so happy our team could help! Best wishes, Papier CS Team

Posted 2 years ago

“Amazing - Nicole sorted an issue with a photo box. Very happy, as always.”

Helpful Report

Posted 2 years ago

Thanks so much for this review, Heidi! So happy that Nicole could help sort this with you, I will definitely pass your message along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“I made a mistake with the order and the customer accounts agent ‘Ellen’ was quick to respond and very helpful in dealing with this problem. I would recommend this company to anyone whom wants to get great quality and great service for ordering their precious photos to be printed and cherished.”

Helpful Report

Posted 2 years ago

“The associate Ellie from Papier was so incredibly helpful! I experienced a problem with a planner and she was able to give me many options and help me complete my replacement process. Thank you Papier!”

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Posted 2 years ago

“It is a lovely item, but I won't be spending that amount of money again. The outside of the note pad is good quality and I love the design. But considering the price, I would have expected a better quality of paper inside. If you a charging £23 for a note pad, when you could buy a cheaper alternative for £1 or £2 in shops, you do expect a little bit more. But, it does look good”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,429 reviews