Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package got lost in the mail, and Ellie, Danielle, and Ellen were all super helpful to get me a replacement! Thank you!”

Helpful Report

Posted 2 years ago

Thanks so much for leaving this lovely feedback! So glad that Ellie, Danielle, and Ellen could help you sort this out, I will certainly share your message with them. Best wishes, Papier CS Team

Posted 2 years ago

“great customer support, fixed issue swiftly and kindly, thanks!”

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Posted 2 years ago

Thanks so much for this sweet feedback, so glad that our team could help! Best wishes, Papier CS Team

Posted 2 years ago

“Great customer support!”

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Posted 2 years ago

So happy to hear this - thanks for the kind feedback! :) Best wishes, Papier CS Team

Posted 2 years ago

“Excellent customer service and support when I needed to make changes to my order. Would definitely use again or recommend to friends.”

Helpful Report

Posted 2 years ago

Thanks so much for such a lovely review! So glad that our team could help. :) Best wishes, Papier CS Team

Posted 2 years ago

“Super supportive customer service.”

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Posted 2 years ago

Hi Shana-Kay, thanks for leaving this lovely review! So happy to hear this. :) Best wishes, Papier CS Team

Posted 2 years ago

“The books were beautiful, sadly they arrived damaged but Nicole at customer services issued replacements very quickly which was amazing so thank you!”

Helpful Report

Posted 2 years ago

Thanks so much for leaving this feedback! While I'm so sorry to hear that your original order arrived to you damaged, I'm so pleased to hear that Nicole was able to help resolve quickly! I will definitely share this with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Nicole processed my refund rapidly! So happy with the customer service”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback, so happy Nicole could help so quickly! I will certainly share this with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Very prompt response to my request. And very helpful!!!”

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Posted 2 years ago

Thanks so much for your feedback, so happy our team could help! Best wishes, Papier CS Team

Posted 2 years ago

“Amazing - Nicole sorted an issue with a photo box. Very happy, as always.”

Helpful Report

Posted 2 years ago

Thanks so much for this review, Heidi! So happy that Nicole could help sort this with you, I will definitely pass your message along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“I made a mistake with the order and the customer accounts agent ‘Ellen’ was quick to respond and very helpful in dealing with this problem. I would recommend this company to anyone whom wants to get great quality and great service for ordering their precious photos to be printed and cherished.”

Helpful Report

Posted 2 years ago

“The associate Ellie from Papier was so incredibly helpful! I experienced a problem with a planner and she was able to give me many options and help me complete my replacement process. Thank you Papier!”

Helpful Report

Posted 2 years ago

“It is a lovely item, but I won't be spending that amount of money again. The outside of the note pad is good quality and I love the design. But considering the price, I would have expected a better quality of paper inside. If you a charging £23 for a note pad, when you could buy a cheaper alternative for £1 or £2 in shops, you do expect a little bit more. But, it does look good”

Helpful Report

Posted 2 years ago

“Great customer service, emailed Nicole regarding express delivery as it was a last minute present. Received a response rapidly and order arrived within the time frame. Happy customer”

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Posted 2 years ago

“I love the planner I got and the customer service was extremely helpful! Will definitely be getting another planner next year!”

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Posted 2 years ago

“I’ve had a good experience so far. My order was delivered late but I’ve had my delivery fee refunded. The order came slightly wrong (the text on the front) but Danielle sorted it straight out for me and gave me the credit to reorder. I really appreciate her quick response and resolution to this otherwise this would’ve put me off reordering. I ordered this first one as a test run but I’ll now be ordering much more in the future. Thank you Danielle and Ellie :)”

Helpful Report

Posted 2 years ago

Thank you so much for this review, Millie! I am so glad to hear that Ellie and Danielle could help sort out the issue encountered with your order, and will certainly share your message with them. :) Best wishes, Papier CS Team

Posted 2 years ago

“Really quick response from customer support! Resolved an error I made on my order straight away thank you! The photo books are fantastic and great way to keep photos!”

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Posted 2 years ago

Thanks for this fab review, Stephanie! So glad to hear that our team could help you adjust your order in time. :) Best wishes, Papier CS Team

Posted 2 years ago

“While the outside of the planner is gorgeous, the pages inside are extremely thin, so the printed text and any ink bleeds through onto the other calendar months/pages, making it pretty non-functional. I’m so sad about it because if the pages were thicker/high quality it would be great!”

Helpful Report

Posted 2 years ago

Hi Jessica, thanks so much for taking the time to share your feedback. I'm so sorry to hear that you're unhappy with the paper quality received in your planner. Our team would love to take a closer look at the paper stock in your planner to confirm if this has printed as expected. If you would like to, please do email us at support@papier.com with some images of the item received so that we can help you sort out a solution. Best wishes and apologies again for the disappointment, Papier CS Team

Posted 2 years ago

“Incredible customer service by Danielle! I was really upset my daughters note book was not delivered and she very kindly helped me work thru things. I appreciate her being so sweet.”

Helpful Report

Posted 2 years ago

What a lovely review, thank you so much Christi! I will certainly pass this feedback along to Danielle. :) Best wishes, Papier CS Team

Posted 2 years ago

“Incredibly helpful customer support! Resolved super quick! Made a spelling error in my order!”

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Posted 2 years ago

Thanks so much for the kind words, so happy that our team could help you sort! Best wishes, Papier CS Team

Posted 2 years ago

“Very swift response from Ellen. Issue was resolved straight away. Thank you, lovely people ♥️”

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Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews