Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my package empty in my mail room. I was really upset but I emailed support and received a response very quickly by Nicole, she was really helpful and kind. She helped me a lot with my problem and quickly resolved it for me, sending me a new one that will come in a few days. Really nice worker! Papier is great can’t wait to receive my custom journal!”

Helpful Report

Posted 2 years ago

Hi there, thanks so much for leaving this review! So sorry to hear about the delivery trouble encountered, but so pleased that Nicole could help you sort this out! I will certainly pass your feedback along to her :) Best wishes, Papier CS Team

Posted 2 years ago

“I never received my planner (fault of USPS not Papier) and within an hour of emailing customer service, a rep named Danielle put in an order to get me a replacement one asap. Amazing customer service!”

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Posted 2 years ago

Thank you so much for leaving this review, so glad that Danielle could help sort this! I will definitely share this message with her. :) Best wishes, Papier CS Team

Posted 2 years ago

“Thanks Melissa :) I received an empty, broken box today with no diary inside. I was obviously frustrated with this and Royal Mail were useless. I contacted Papier and had an extremely quick response from Melissa on the customer service team, who confirmed a replacement had already been sent out on an express service. I cannot fault this service, I am incredibly happy. They have turned a really stressful situation into a positive one with their kindness and efficiency. Will absolutely be ordering again in the future. Thank you!!”

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Posted 2 years ago

Thank you so much for this kind review, Chloe! It's so wonderful to hear that Melissa could help you sort this quickly, I will certainly be passing this feedback along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“I’m an avid user of the Undated Daily Planner, the website and personalization of the books are so easy to use. I’ve only communicated a few times to the customer service team and each experience has been so pleasant and helpful. They respond quickly and have answered every question I had.”

Helpful Report

Posted 2 years ago

Hi Nerissa, thank you so much for this wonderful feedback! So happy to hear that you enjoy using our Undated Daily Planner, and so happy to hear that your experiences with our team have been helpful. :) Best wishes, Papier CS Team

Posted 2 years ago

“Great cards and great client service”

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Posted 2 years ago

Thanks so much for your review! So glad that you are happy with your cards, and so happy our support team could help :) Best wishes, Papier CS Team

Posted 2 years ago

“Customer service was extraordinary”

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Posted 2 years ago

Thanks so much for this kind review! :) Best wishes, Papier CS Team

Posted 2 years ago

“Such fantastic diaries! Beautiful designs and top notch quality - they can take a year of wear in the grubbiest of handbags. Steph from customer support was so lovely and helpful when I let them know I had my most recent diary stolen, I really appreciate all she did to help. I've bought personalised diaries for my family members for Christmas this year and I know they're going to love them!”

Helpful Report

Posted 2 years ago

Thanks so much for this lovely review, Jess! So happy you've loved your diaries and that Steph could help you sort out those delivery issues. I will certainly pass this feedback along to her. :) Best wishes, Papier CS Team

Posted 2 years ago

“It was past closing hour i spelt my name wrong and i was worried that it would get shipped out spelt wrong luckily this lovely person reached out and changed it for me, couldnt be happier as the journal is so gorgeous ive ordered here before and ill definetly order here again!!”

Helpful Report

Posted 2 years ago

What a sweet review, thank you so much! So glad our team could help with a quick fix :) Best wishes, Papier CS Team

Posted 2 years ago

“Ordered a £25 academic planner. The spine of the boom was broke and the planner came in a light green rather than brown?”

Helpful Report

Posted 2 years ago

Hi Caitlin, so sorry to hear that your planner arrived to you damaged. Of course, we can certainly help you further with a solution. Please could you send an email to our team at support@papier.com including your order number and an image of the damaged item so that we can look into this further for you? Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“The journals are beautiful and all the customizations came out great. Both the cover board and the paper inside are high quality and the academic journals are thoughtfully designed. There are so many sections for you to express all aspects of your schedule through the year”

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Posted 2 years ago

Thank you so much for this sweet review! So happy to hear that you are enjoying your academic planner. :) Best wishes, Papier CS Team

Posted 2 years ago

“It looks super cute and I love the personalization, as well as the contents of the academic planner. I absolutely loved it UNTIL IT BROKE the second week of having it. I got the spiral academic planner and carried it in my backpack. I tried to be careful with it, but the back cover came off within a few days. If I could go back, I would get the hardback. In a perfect world, the spiral rings would be CLOSED so that the pages cannot fall out.”

Helpful Report

Posted 2 years ago

Hi Ava, thanks for leaving this feedback. I'm so sorry to hear that your spiral planner has been damaged! These are subject to normal wear and tear, but if you feel that the damage is excessive, please do send us an image to support@papier.com and we can absolutely take a look and assist you further. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“Great customer service in fixing an order problem.”

Helpful Report

Posted 2 years ago

Hi there, thanks for leaving this review, we are so happy to hear that our team could help sort! Best wishes, Papier CS Team

Posted 2 years ago

“I have bought an academic diary 2 years in a row now, this year will be my third and I love them. The diaries are absolutely gorgeous and I can't see myself going without the diaries from here in the future. The reason I have given only four stars however, is because I would have loved to purchase one of the new spiral diaries however I personally feel as though there is not enough of a range in designs in this particular book type. Also, I love the layout and overall design of the daily planners available and very nearly bought one, until I realised that there is only 16 weeks worth of pages and I would need to purchase 4 diaries in 1 year to ensure I could track my days which would turn out to be pretty costly, so I would also love to see the daily planner with a few more weeks of pages in it and would definitely buy it if this was the case.”

Helpful Report

Posted 2 years ago

Hi there, thanks so much for taking the time to share your feedback. We are so pleased to hear that you like our new spiral options! We will continue to release new designs and styles of our spiral format diaries/planners and journals in the near future. If you have a specific design you really like, you can always send us an email at support@papier.com and we can let you know what may be possible. :) I will also be sure share your note regarding our Undated 16-week daily diaries/planners with our team to consider in the future! Thanks again, and best of luck this academic year. Best wishes, Papier CS Team

Posted 2 years ago

“I'm really disappointed in the quality of card I bought. It was a personalised card for my Husband's birthday and I uploaded high res photos from our wedding but the print quality when I received the card is so poor. It looks like it has been printed on an at home printer. Overall it looks like a cheap handmade card and I paid £5 total cost for it. I wouldn't purchase from here again.”

Helpful Report

Posted 2 years ago

Hi there, so sorry to hear that you are disappointed with the card that you have received. Please do get in touch at support@papier.com with an image of the card that you have received so that we can take a peak and see if this has printed as expected or not. We would be happy to assist you further with a solution. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

“BRIDES! DO NOT ORDER ANYTHING FOR YOUR WEDDING WITH PAPIER. They lost my package not once but twice and they refuse to make it right or even refund me. What is absolutely hilarious is that I got my sample VERY quickly, both samples actually I got super fast. But once I actually spent money, they lost my package twice. Save yourselves the headache and use Minted or Zazzle or literally anywhere else.”

Helpful Report

Posted 2 years ago

Hi Haley, I am so sorry to hear about the troubles you've encountered with your deliveries, we know how disappointing set backs can be, particularly with such important and meaningful items. I am so glad to see that your most recent replacement has been marked as out for delivery today, and have noted that a full refund has been applied on your order. Of course, if you need any further assistance, please do get back in touch at support@papier.com so we can assist you further. Our sincere apologies again for the disappointment and frustration caused. Best wishes, Papier CS Team

Posted 2 years ago

“Papier’s customer service is AMAZING. Last year my planner came and I noticed a small issue with the printing that was not even noticeable when I sent them a picture. They got back to me immediately and let me order a brand new planner with no fee and I didn’t even have to send them anything back. This year, my planner was unfortunately stolen in the mail room of my apartment and the empty package was left for me. I got in touch with Papier and within an hour they had reordered my planner for me with expedited shipping. I am very pleased with their service. I’ve ordered a planner every year since 2021 and have gifted them too, and I will continue to do so in the coming years :)”

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Posted 2 years ago

Hi Hanna, thank you SO much for the kind words about our company and products, so happy to hear that we've been able to help throughout the years (though so sorry that you've encountered trouble to begin with!) Your support is so appreciated, thank you for taking the time to share with us. :) Best wishes, Papier CS Team

Posted 2 years ago

“Ellie, the customer service helper from Papier, is an invaluable asset. Ellie's exceptional assistance and support reflect a high level of dedication to customer satisfaction. Her prompt and friendly responses, coupled with a deep understanding of Papier's products and services, make problem-solving and inquiries a breeze. Ellie's efficiency and helpfulness undoubtedly enhance the overall experience of interacting with Papier's customer service. Thank you Ellie”

Helpful Report

Posted 2 years ago

Hi Daniel, wow, this is so fantastic to hear! I will ensure that Ellie receives this wonderful feedback. Thank you for taking the time to leave this review. :) Best wishes, Papier CS Team

Posted 2 years ago

“I bought a spiral softcover academic planner because I liked the pages. I immediately noticed how cheaply it was made. Also, the color did not look the same as it did online. After a couple days of use, the corners have already gotten torn up in my bookbag. I could buy a planner from Target for half the price and 10x better quality. Papier only offered me 15% back on my card. I would not buy another planner from this company.”

Helpful Report

Posted 2 years ago

Hi Meagan, thanks for taking the time to leave this review. I am so sorry for the disappointment caused, but your feedback about the product is appreciated and noted. I was unable to locate any images received of the item you have ordered, unfortunately, but would certainly be happy to take another look for you if you would want to send these to support@papier.com for us to further investigate. I do apologise again for the trouble! Best wishes, Papier CS Team

Posted 2 years ago

“The album feels very cheap, blank pages left at the back. Presume I have paid for empty pages. Overall quality is not the best.”

Helpful Report

Posted 2 years ago

Hi there, thanks for your review. I'm so sorry to hear that you are unhappy with your photo book received. The only pages that will be mandatory blank in our photo book products is the 'Inside Left' and 'Inside Right' pages. There's no additional charges for these pages and they do not count toward your maximum page allowance. Regarding the overall quality of the photo book you've received, we would love to take a look at this for you and see if the item has printed as expected or if there has been any error so that we can help sort this out with you. If you'd like to send your order number and images of the item received to support@papier.com we can absolutely investigate further. Best wishes and apologies again for the disappointment caused, Papier CS Team

Posted 2 years ago

“I am so disappointed, as I edited the well being journal for my daughters birthday and it still came with the Shilpa Deepak name above the name I out, even though I edited and it looks stupid and feel need to order again but at £33 once you pay postage... really really unhappy this time”

Helpful Report

Posted 2 years ago

Hi Sarah, so sorry to hear there's been a mistake in your order. We'll be happy to help with a solution - please do get in touch with your order number to support@papier.com so that we can look into what went wrong here and help to make it right. Best wishes and apologies again, Papier CS Team

Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews